Top Moving Reviews (%countItem)
Top Moving Rating
Address: 16977 NE 22nd Ave, North Miami Beach, Florida, United States, 33160-3742
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takes your money and runs
then moves around Florida / changes names and addresses trying to hide from all the people they stole money from
end of story
do not take time off work, unpaid, waiting for this crook shop to show up - they won't
do not communicate with them
do not sign anything
do not initial anything
do not give them a single cent
see attachment
see attachment
has changed the moving date with us several times at the last minute, normally we will charge for a rescheduling fee since the truck was already on route, we did not charge *** the rescheduling fee, on the day of the pickup which was 7/30 and the truck was on route she called us, and said the closing will not be done until 7/31, we advised *** the truck is already in route on 7/30 the date *** is moving the date that she called us to push the move to the next day.
FINAL:
We already provided a rescheduling at no charge, and advised the customer that a rescheduling fee will be required since the truck was already in route, the customer decided to cancel the move all together, we advised her base on the condition of our cancellation / rescheduling policy the deposit is none-refundable. We have already waived the previous rescheduling fee when the truck was in transit back on 7/17 when she called to reschedule for 7/18, "RECAP" *** contact us on the day of the rescheduled date of 7/30 when the truck was in transit to reschedule for the following day, when advised that there will be a rescheduling fee and was provided the option for a later date *** decided to cancel the move. Please see attached signed contracting showing cancellation policy.
RESOLUTION: As a consideration to *** we have extended her credit up to 1 year from the date of cancellation 7/30/2020 for any future move. Although this is an unusable procedure and the customer canceled on the day of the pickup we are not liable to refund any money due to expenses that Top Moving occurred for transit, crew, and truck.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company lied. I paid them there money for deposit on 6/26/2020. The move was to take place on July 30th or 31st. they failed to get a truck to my location on either of those days. I finally got ahold of them on Aug. 3rd. Said that they could not get a truck to me until Aug 11th. That was unacceptable. We had to be out of our place by Aug. 1st. Which they knew that. Fernando said to put my stuff in storage and they would pick it up there. NO. He than told me to fire them and they would refund my deposit to me. That conversation was on Aug.3rd. I than had to hire another moving company on Aug. 3rd and they picked up my items on Aug. 6th. After all of this transpired I called Top Movers and was told that The lady that processed my order stole my money and I had to go after her. I told them that they were responsable since she was employed by Top Movers. I hired Top Movers back in June of 2020 and was guarentied that my move was all set up and trucks were arranged and they would be there by July 30 or 31st. The truck for the car transport went okay. But it was the one for the household items that they failed to up hold there end of the contract. I do have emails letting me know that the trucks would be there to get our items by the evening of July 31st, of 2020. Auto pickup truck arrived on Aug 1st. I up held my end of our contract with Top Movers but they failed to hold up there end of the contract. All I want back is my deposit of &870.00, I feel that is only fair since they failed to fulfill there end of the contact they made to me. It wasn't my fault they had trouble with trucks. They had over a month to arrange all of the pickups of my items before the original pick up dates. Fernando told me that the trucks were on there way that the truck for the household items was in Spokane Washington and that when they finished there load there , they would be heading my way and that was on July 31st. No truck arrived at my residence. Than when I finally got ahold of Fernando on Aug. 3rd, that is when he told me that they couldn't get a truck to me until Aug. 11th. He told me to fire there company and a refund would be sent to me . He NEVER said anything about a rescheduling fee or anything like that. I feel I was completely lied to and that Top Movers stole my deposit and now refused to refund it to me. After all of this transpired and we got to our new home in Arizona , my husband passed away two weeks after our move. I am sure all of the stress that Top Movers put on us certainly didn't help his health any. Thank you
As a resolution we did not charge Mrs. a rescheduling fee or cancelation fee as per contract, we provided a credit up to 1 year for any move whether a family member moving or friend moving, she can transfer the credit to anyone, although we do not allow the transfer of deposits to other person(s) other then the name person on the account we have deviated in order to provide customer satisfaction.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not need a reschedule for my move. I have already moved to my mew location and there are no plans on moving again. No reason to re-shedule a move again. All I want is my DEPOSIT back that I paid to them in good faith, that my first move would happen on July 30th or 31st. Which they promised me when I paid my deposit. That never happened and they failed to do what they promised to do. It's very sad when you hire a company and they fail to up hold there end of the contract. Fernando told me to fire them and hire a new moving company since they could not get a truck to me for 11 to 12 days after the original date. That was unacceptical to me. Since we had to be out of our home on the 1st of Aug. due to the fact we had sold our home. No rescheduling was ever mentioned in a conversation I had with Fernando. but he did tell me a refund of my deposit would be sent to me as our conversation on Aug. 3rd of 2020. Again a lie was told to me. This whole move from them has been a nightmare and two weeks after we got to YUma I lost my husband and now I am all alone. I could really use that money I paid them for expences. All I want from them is to up hold their promises to me and refund my deposit.
has changed the moving date with us several times at the last minute, normally we will charge for a rescheduling fee since the truck was already on route, we did not charge *** the rescheduling fee, on the day of the pickup which was 7/30 and the truck was on route she called us, and said the closing will not be done until 7/31, we advised *** the truck is already in route on 7/30 the date *** is moving the date that she called us to push the move to the next day.
FINAL:
We already provided a rescheduling at no charge, and advised the customer that a rescheduling fee will be required since the truck was already in route, the customer decided to cancel the move all together, we advised her base on the condition of our cancellation / rescheduling policy the deposit is none-refundable. We have already waived the previous rescheduling fee when the truck was in transit back on 7/17 when she called to reschedule for 7/18, "RECAP" *** contact us on the day of the rescheduled date of 7/30 when the truck was in transit to reschedule for the following day, when advised that there will be a rescheduling fee and was provided the option for a later date *** decided to cancel the move. Please see attached signed contracting showing cancellation policy.
RESOLUTION: As a consideration to *** we have extended her credit up to 1 year from the date of cancellation 7/30/2020 for any future move. Although this is an unusable procedure and the customer canceled on the day of the pickup we are not liable to refund any money due to expenses that Top Moving occurred for transit, crew, and truck.
Do not use this company - please take this review seriously.
The pre booking process was extremely professional and made us feel like they were honest and were going to give us fair service with none of the BS associated with movers. We could not have been more wrong about this company.
One hour before picking up our small move they raised the price by $250- it was take it or leave it and lose your deposit. We had no choice as were packed and ready to move. We reluctantly accepted and knew that this was the beginning of an awful experience. We were told the move would take 4-5 days. After calling everyday after the 5 days we finally received delivery 11 days later. Had they been honest in the beginning, it would've been ok but they lied to get our business.
When the movers dropped of the shipment, we paid VENMO as requested and the movers wanted cash after we paid. Basically held my young adult daughter hostage and was removing the shipment from her apartment for not giving them cash. Police and building security had to be called to remove these thieves from her property. To make matters worse, they refused to wear their masks in this time of pandemic.
Please don't make the same mistake we made- they are liars, thieves and
This company's practices and employees are entirely unprofessional and unfriendly to the customer. They should be put out of business.
This is in regards to Job No. HXXXXXX, from the middle of Florida over to the Riverview, FL area on 7/29/30. This company is practicing the old "bait & switch" tactic, where a low-ball estimate is given in order to get the job, then the final bill turns out to be 2 or 3 times the estimate. The service was terrible, starting with the moving crew arriving 2 hours late. Then the job that was estimated at 5 hours total stretched into 13 hours, ending at 3:30 a.m. the next day, with none of the furniture reassembled at the destination, and all the boxes piled in the garage instead of the rooms where they belonged. Because of the extra time, the money I had withdrawn from the bank that afternoon for payment was no longer sufficient, and we had to end up waking up my husband's son at midnight to borrow the cash, before they would even start to unload the truck. In addition, my dining table was ruined, and one of the moving crew stole $400 from my purse that afternoon. The whole move was a total disaster. Also, they ended up getting paid twice, once in cash by us at 1 a.m., and again the next day when the credit card transaction I thought had not gone through turned out to be successfully posted after all. I have called the office several times to get compensation for the damage, theft, and double payment, and they refuse to cooperate in any way. We ended up paying a total of $2112.50 (cash) for a job estimated at $1035. These people are crooks and need to be put out of business.
I need to get three things: 1) compensation for the dining table that was ruined, and for the china cabinet I had to leave at the old address because they wanted to charge me an extra $250 + manhours (@$145/hr) for disassembly and wrapping of glass doors and shelves and reassembly at destination. 2) Credit to my Discover card or refund to me for the double payment they received in the amount of $1212.50 3) Payment to me in the amount of $400 to replace the money stolen from my purse by one of their employees.
Top Moving has turned the information over to our legal department due to the allegation of theft by the customer toward our crew, this is the first time we hear about these allegations, further any damages that mat have occurred to furniture items packed by our movers will be handled through our claims department as indicated on our contract bill of lading, or customer can call the office for claims information., All Services were handled as described by our terms of services and charged by the hour, please see full contract signed details of services rendered. No indication of damages or theft was mentioned to the company at the time of service being rendered or after, this is the first we hear about the allegation. We are now responding to the Revdex.com because we have submitted the information to our legal department and was advised base on all recordings that no thief was made or damages were reported to the company at the time of delivery.
Please see attached contract.
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is not correct. First of all, the attachment to their response is not a contract. That is just the estimate. Secondly, I did most explicity notify the dispatcher (*** on the phone the night of delivery that one of his crew had stolen 4 one-hundred dollar bills out of the bank envelope in my purse, when I was counting out the money to pay them. They were also informed of the theft at least twice more over the phone by me and once by my son during the past three weeks.
Thirdly, the damage on my dining table was noted on the bill of lading when I signed it the night of delivery. I also told *** about this on the phone 2 weeks ago, and he said he would send me the instructions on how to file a claim. He did not send anything. I also sent an email to the company to the address specified on their website about this damage, asking for the form to complete to submit a claim. I got nothing back. A copy of the denoted bill of lading is attached.
As per Federal Law we are required to provided a written estimate before we start the job in which clearly the customer understood and signed the acceptance of the estimate. Please see all attachments we have send over actual paperwork of all acceptance of the services we have provided signed by the customer. All services have been rendered per signed contract.
(The consumer indicated he/she DID NOT accept the response from the business.)
They still haven't offered any resolution to this disasterous move. Their latest response claims they provided all the services as stated in their contract, but that is a complete falsehood.
1) The "contract" states they will do the job in 5 hours at a cost to us of a little over $1000. The job actually took over 13 hours, and we were charged a total of $2112. Plus they did not do the reassembly of furniture stated in the contract, nor did they place the boxes where they were supposed to be.
2) This latest response does not address the damage to my dining table, the duplicate payment on my credit card, nor the $400 stolen from my purse. This nonresponse is typical of the way they do business. Totally unsatisfactory!
As Mrs. indicated the move is done by the hour, the customer elected to continue the move so she was charged accordingly to the rate per hour of $145 an hour; The original rate of $145 an hour was for only 5 hour. Mrs. had an additional stop within 10 miles which took longer to complete the move, we can only provide an estimate base on the customer information of what they want to move. Upon arrival there were more items which will go beyond the reserved time slot of 5 hours of labor. As a courtesy to Mrs. we had to reroute another truck in order to complete other moves since Mrs. agreed to the total hours that it will take for the move.
Company Policy, and per contract only allowed for 5 hour of labor, we are not responsible to continue any additional hours there after as scheduling of other shipments were made. In good faith we have locked the same rate per hour of $145 an hour and allowed Mrs. to continue the services with us beyond the reserved time slot of 5 hours, we did not charge for an over time rate and kept the rate at the $145 an hour rather than $200 an hour after the 5 hours since it was consider an over time.
FINAL: We have gone beyond the services mentioned for Mrs. move in order to provide all services required.
Items that were not reassembled was because the customer did want to pay for additional hours beyond the the delivery time we have spend, I also show that the customer has a balance still pending with Top Moving in the amount of $67.50 which was never paid to the company. We have not challenged or have send the balance due to collections in order to allow Mrs. to contact our office in order to resolve this issue. She has yet to call for any resolution.
I tried canceling my reservation with Top Moving for a full refund of my $330. I was told I could not cancel and get my money back.
I tried canceling my reservation for August 15th, on July 6th. I was told by my representative Kristin I was able to get my $330 deposit back if I canceled up to 30 days before the move. I put it in writing (an email) that I would like to cancel, like Kristin and the contract stated. I then was told I couldn't get my money back because out of state moving had to be canceled 60 days before the move. Even though Kristin was aware that I was moving out of state and the contract states that it was long distance, I was told by the owner that I signed a different contract than what I thought. I then proceeded to ask for my contract so I can see what I signed (via email). No one ever emailed me back. I then found my contract in my email. I in fact signed a 30 day contract and the owner *** has refused to refund me. I also spoke to a woman name Kim, who said she'd try her best to get me a refund, but has never reached back out to me.
The resolution I am seeking is a full refund of my $330 and a full explanation from *** of why he lied to me and refused to give me my money back, especially during a pandemic.
Attached is a copy of the signed contract, indicating acceptance of full TOS Terms of Services, as an unusual procedure we will extent the deposit up to 1 year for any move, as stated clearly and signed by the customer the deposit are not refundable.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because they are stating that the deposit was non refundable but I was told two different things. For example before signing, I was told to cancel 30 days before moving and after trying cancel, they said I needed to cancel 60 days before. Now they're claiming deposits are not refundable at all. Also, when clicking on the document I signed that they provided it clearly states that I have the right to my deposit back if I cancel at least 30 days before as stated in the CANCELLATION POLICY terms.
The client canceled 28 days prior to the pickup scheduled, which is inside the 30 day No Refund cancellation window, I have attached the sign contract and highlighted in yellow regarding the agreement of cancellation, further the customer never send an email requesting cancellation per contract attached. Please review all TOS "Terms of Services: signed by the customer in agreement to cancellation policy and procedures along with full details of services.
Final: At this point the customer is entitle to credit for any move up to 12 month from the scheduled pickup date, the credit can only be used by the person that made the payment as per Cancellation Terms of Services.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their resolution because I have a text message and email to and from my representative Kristin stating I would like a full refund on July 6, XXXX - XX days before my reservation. I then emailed Top Moving Inc the same day; which states in the contract that it has to be written. I was then emailed a lie, the same day, about how my deposit was non refundable because I didn't cancel 60 days prior to my reservation date. A week later, I was contacted by the owner *** (via phone call) he completely lied to my face saying I signed a different contract and when I asked for a copy, I got no response.
Once again as clearly stated on all exhibits of the contract and cancellation policy the customer did not notify via email as indicated on the contract for cancellation,. The customer has done a verbal cancellation which was documented, as of today we do not have an email stating cancellation of her move as per the terms of services that have been attached previously to the rebuttal. If we make an exception for refund inside the 60 day window of the customer cancellation request which is consider none-refundable per contract terms of services we would have to provide this deviation to all clients that have canceled in the past 20 years we have been in business. Top Moving has made every effort to provide a credit towards any move up to 12 month from her move date, we have also submitted signatures in acceptance by the customer agreement to our terms in condition. Top Moving has exhausted all avenues at this point to make the customer satisfied, and have gone beyond and outside of the contract to see how we can resolve the issue. Top Moving is a large network which communicates with other moving companies, clearly the customer has moved with a different company that has provided her different services a lower price for her move. If the client was still shopping around, and full aware that the deposit is none-refundable then she should have not made the agreement and signed all paperwork along with payment in order to insure and secure the truck, crew and storage in Dallas as requested since she did not have a delivery address yet.
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave proof of my written refund request. I also got a response from the company the same day. They keep switching their answers up. It clearly states in my contract that I had up until 30 days before to cancel NOT 60 days like everyone keeps claiming. After I give proof of my written request 39 days before, someone continues to state that I signed a 60 day contract which is false. Top Moving even provided the contract that I signed so I'm not sure why or who keeps lying. I do not want to do business with Top Moving, ever so I do NOT want to keep my schedule move. I'm not sure why someone didn't cancel it when I asked multiple times. Top Moving never went "above and beyond" to see what they could do for me. In fact, everyone I talked to, mainly the owners, were very rude and disrespectful. Since you seem to think I have moved to Dallas with another company, please state who you have contacted and the company I worked with. Top Moving is money hungry and was never trying to accommodate me with trying to give a refund. Also, not being professional, *** called and verbally harassed me and called me a "***" and said they will take my claim to a criminal lawyer.
As mentioned previous on the rebuttal the customer is entitle to a credit per contract in the amount of $330.00 for any future move up to 1 year from date of move. I have again attached a copy of his signatures and full TOS " Terms of Services" in agreement of payment and cancellation policies.
I would like to receive a refund for the deposit, which they have refused to do so.
The move was scheduled on July 6th for moving on August 1st. I called to cancel, to which I was very rudely spoken to for saying I no longer felt comfortable with them moving our items with the discrepancies in information. They kept repeating that if I called to cancel 31 days before the move the deposit would be fully refunded, which I'm not sure how that is helpful or applies with the move being scheduled less than 30 days from pickup. There are a number of different companies owned by them, I was sent this Revdex.com and there are others with multiple serious complaints which I was conveniently not sent in the email. They go by Best Movers of America, Top Moving Inc, Top Moving, and Sky Movers. The only thing I am glad of is that they did not pick up our items but I am requesting the deposit of $550.80 back due to false advertising, bad customer service and basically the fact that they are scam artists.
I would like my deposit back in the amount of $550.80.
On 7/20/2020 Mrs. contacted Top Moving to cancel services 12 days prior to the scheduled pickup date of 8/1/2020, We have advised Mrs. that the deposit is none-refundable inside the 30 day pickup window, Mrs. scheduled the move on 7/6/2020. Top Moving TOS "Terms Of Services" clearly states that cancellation must be outside the 30 day pickup window in order to receive a full refund, otherwise the deposit is none-refundable. Although the deposit is none-refundable we have provided Mrs. in good faith an extension to use the deposit on any moving services with Top Moving up to 1 year. We have attached a copy of the signed paperwork agreeing to the terms, and the recording of the relocation agent walking Mrs. through the entire contract prior to Mrs. signing it; We have also provided a copy of signed contract that Mrs. accepting the terms of services / policies, the recording will show that Mrs. agree to the terms of services prior to making the deposit payment of $550.80.
*** PLEASE SEE ATTACHED SIGNED CONTRACT AND AUDIO RECORDING OF THE CALL SHOWING THAT MRS. AGREED TO THE TERMS OF SERVICES, BOTH VERBAL AND VIA ESIGN
(The consumer indicated he/she DID NOT accept the response from the business.)
I cancelled this move due to false advertisement and the fact that I noticed online after scheduling the move that they have scammed many people out of money. I would like my deposit returned, I know of several previous customers that have had a similar issue and have never received their deposit back either even though no services were rendered. Several customers I read had their items stolen by this company, after they move customers items apparently they like to underestimate how much cubic feet it will take to move them. Then after picking up the items, they end up owing far more than estimated and if they're unable to pay the added fees the company basically laughs and them and won't return their items. All of this was very concerning to me, as such I did not want everything I own to have this happen to us. My husband is a member of the Armed Services, we are moving due to relocation of his job and need this money back. It is also very strange that I was asked to pay in Zelle transfer, any other movers I've spoken to after the fact have found that very odd as well. The information I was emailed from Top Moving stated that the company was an A rated company, which is not factual, they have multiple pages on Revdex.com that have many serious complaints. They also represented themselves as being rated 5 stars by previous customers, that is also not factual. Had they not falsely advertised themselves as such, I would not have agreed to having my items moved by them. Their response on the phone when I spoke to them last week was completely unprofessional, and I am told I was speaking to a "top manager" per a follow up email I received. The whole exchange with this company was very disgusting.
1. There are no false advertising " See signed contracts" *** THEY SHOW FULL TERMS OF SERVICES" *** PRIOR TO SIGNING ***
2. Customer decided to cancel because she spoke with another moving company, and gave her a cheaper price.
3. customer can use the deposit up to 1 year from the date of reservation since she cancelled *** INSIDE THE 30 DAYS OF MOVE DATE *** " 1 WEEK
4. Top Moving does not have to provide a credit of up to 1 year to use the deposit on any move as described on our terms of services.
5. Top Moving in good faith has provided a credit of up to 1 year for any move.
Final: We have made every effort to attempt to satisfied the customer, normally we do no deviate from the contract. base on the customer allegations, We are a national moving company with over 30 trucks on the road and several location throughout the united states.
Top Moving has presented the following:
Copy of the signed contract, copy of the cancellation policy, and resolution to satisfied the consumer.
This complaint should be completely removed from the Revdex.com since we have followed all terms based on the agreement between Top Moving and the Customer; We have provided a credit up to 1 year from the scheduled move date to of 8/1/2020, the customer can use this credit up to 8/1/2021 for any move she will be conducting.
If we were to refund the customer for cancellation this will make the company BIAS and we will have to provide the same deviation of the contract to every customer that decides to cancel inside the move date. As a business and all exhibits we have provided we are inside our TOS "Terms of Services" Deposits are not refundable inside the 30 day window of the move date.
(The consumer indicated he/she DID NOT accept the response from the business.)
Several things are inaccurate about their response. I cancelled 12 days before my items were to be picked up, not a week before. Also the assumption that I cancelled due to finding a better quote is also false. Cancelling with this company has definitely not saved me any money and has been nothing but a headache. However I no longer have to worry if my movers will show up, misquote and overcharge me on purpose, or not deliver my items at all, and that piece of mind was why the move was cancelled. Their offering a credit is laughable as well, I would have to be a fool to want to use that on a different move. Please see attached.
I also find it very interesting that they included a phone call recording of when I scheduled the move, but not the call when I cancelled and voiced my concerns about the company. The response was truly unprofessional and showed the real way this company works and how they treat customers.
I understand that they are not accredited with Revdex.com so they are unable to mediate the situation, however I hope at the very least this serves as a warning to other future customers. Had I not been sent an email with the link to this page of theirs on Revdex.com showing an "A" rating without listed complaints, I don't think I would have thought them to be reputable to choose for the move. Since then I've noticed many very concerning things, both on their multiple Revdex.com pages and all their social media pages for Top Moving Inc and the various other companies they go by. On one such page the owner even went so far as to leave a bogus review pretending to be a customer to leave 5 stars. Regardless the true colors show through and it is pretty sad they are allowed to skate the fine line between illegal business dealings and continue to scam customers. It is not biased to return money for a service that was not provided, it's called decency, which none of the individuals working there have.
Showed up quite late, shamed us for underestimating our move, insisted on new contract with different terms and inflated rate then unloaded and left.
I booked this move for my two children and myself, from Los Angeles to Juneau, Alaska through RACHEL at TOP MOVING, INC. She was a friendly and convincing sales agent, and met my every request. I paid my 30% deposit of $1854 on May 21, 2020 via Zelle. This move requires thousands of miles of trucking and barging of home goods, so it's complicated.
On the scheduled day, June 2, 2020, they called less than an hour before their expected arrival time saying they'd be "an hour or two" late. We learned from one of the workers once they were there that this was at least their second move of the day, and that they'd only had a very short break. The truck they drove was white, but was dirty, and had washed-off spray paint, or a thin layer of white paint over it. When we opened the garage (as everything was already up at the street, ready to load) the crew leader guffawed, and immediately told us we had much more than we had estimated. We explained that they were not to pack the entire garage, only the third that was packed. There were only two small pieces of furniture! It took several explanations and over an hour to come to the understanding that the amount there was almost three times what my estimate had been, and we hadn't yet gone to the second location of my small storage unit. He told me that it would cost 4 times as much, since it was 4 times the amount of goods. I replied that with this kind of a move the rate adjusts as the load becomes bigger, and that was what each moving company had explained to me, including his. This concept seemed foreign to him, and he insisted that the rate stay the same. He provided a new contract for me to sign, which I resisted because of the rate. He was very argumentative and said he would call his manager when I asked who I could speak with, but then he didn't let me speak with him, said he was busy. After much deliberation he finally let me read the contract he wanted me to sign, and I found different wording in the last few lines about paying the BALANCE....
My original contract said that I would pay the balance at the time of DELIVERY, and the new contract said that I would pay the balance at the time of PICK UP. So I asked about this and he said that I would need to pay the balance in order for the load TO GO ONTO THE BARGE ("or train, or whatever") in Seattle!!! Also, we are now talking about a total of around $24,000!!! And ALL OF MY AND MY CHILDREN'S BELONGINGS.
(My friend who was there chatted quietly with one of the workers, who gave her his phone number so they could text about him helping out later if needed. This guy went on to confirm that the load WAS NOT 3 TIMES THE ESTIMATED AMOUNT, maybe just a little bit over what I had estimated!!!)
The crew leader insisted that the rate was non-negotiable, and that the balance must be paid before it went on the barge, not WHEN IT WAS ACTUALLY DELIVERED TO MY HOUSE.
At this point I said I would not sign the new contract without speaking with someone at the office.
At this, he shouted at his guys who had finally started loading their truck and were about half-way done, and they immediately unloaded everything, mostly onto the sidewalk, and drove away.
It was crazy!
I had been warned about moving companies that will try to charge you extra for final delivery, and others that charge extra for "extra fuel" or "transportation expenses", but everything should be stated and agreed to in advance. I can't believe we almost watched our entire lives drive away, and would likely have never seen it again, at least not for less than $24,000!
I would simply like my deposit refunded, as no service was performed.
Please have the shipper "Customer" Send the written estimate, it seems that this move was done by Black Bear Moving and Storage below is the profile page.
https://www.Revdex.com.org/us/ca/newport-beach/profile/moving-and-storage-companies/black-bear-moving-and-storage-XXXX-XXXXXXXXXX
Please transfer the Revdex.com complaint to the appropriate company profile, as this was conducted by Black Bear Moving and Storage, the Written Bill Of Lading should indicate the company that executed the contract and is taking responsibility for any complaints, or other issues, this customer was moved by in order to resolve this issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
The deposit was paid via Zelle directly to *** at (XXX)XXX-XXXX, NOT TO BLACK BEAR MOVING AND STORAGE.
We have verified with Black Bear Moving and Storage and according to their respond, customer was very happy with the movers and agreed to the actual price that was given by the movers on move date which was based on the actual new added inventory that customer told the movers to move on move date.
Customer was aware that this is an international move and payment in full must be made before that load is being shipped. This way of payment is common in international moves. Customer refused to pay before items being shipped. This is the reason the move got cancelled. Customer was aware about our cancellation policy. The company had lots of expenses in relation to this move, movers, truck, fuel, container, etc. This is the reason that the deposit is non-refundable.
This response from Black Bear Moving and Storage is absolute fabrication. The quoted phrases below are directly from their rebuttal response.
It's quite possible that the man that came to pick us up the one who was scandalous and dishonest, with both us and with his company, rather than the company itself. But either way, we were definitely swindled and lied to, and a great deal of stress and accommodation was the effect, and I do require my deposit of $1854 back.
I was absolutely not "very happy with the movers" nor did I "agree(d) to the actual price that was given by the movers on the move date". Not for a minute!
In addition, it is NOT an "INTERNATIONAL MOVE". I moved from California to Alaska, which is not international by any standards, and when I booked the move it was all very clear where I was moving to, as well as the requirements of this move. I am from Alaska, and I know what is required in order to get cargo from the contiguous US to Alaska. It was clear to me from the beginning that the driver WAS NOT FAMILIAR with what this move entails, as he repeatedly spoke of the "train, or whatever it takes to get there". He also appeared nervous when I spoke with authority about moving to Alaska and my personal experience.
They claim that the company had "lots of expenses in relation to this move" but they showed up with one truck, and no wooden crates or "containers", and the move did not happen, so there were no "expenses" at all for the company, which is the reason they cite not being able to return the deposit.
While it's possible that Black Bear Moving and Storage ended up with my deposit, I paid it to David at Top Moving, Inc., so I am still concerned with that business as well. These two companies may be working together.
There are other similar reports about this business; can you please look into it further?
Also, my friend who was there apparently took some video and some pictures that day, as she was suspicious of them from the moment they pulled up in their poorly painted moving truck with no company logo.
All information / Services and cost was provided to the customer in Writing prior to reserving the move. We followed the full terms of conditions written on our contract that the customer signed on 5/21/2020, as a broker we provided the shipment to Black Bear Moving and Storage out of California in order to service the move. the company had made every effort to resolve the issue with the customer at the time of the pickup and offered to only to take what is on the contract for the same price, the customer wanted to take more then the allowed space / Cubic feet / weight from the contract for the same price. Please see written contract customer sign showing full TOS "Terms of Services" , We have exhausted all avenues, if the customer would like us to send a different company to service the move they are welcome to contact our office and advise us to continue forward with the move. There will no be any additional monies required should customer would like to reschedule.
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue started out to be that the head of the crew was rude in his delivery of his information, and he was grossly overestimating my load, and threatening to charge me 4 times my original quote. The reason they left was because I would not sign a contract with DIFFERENT TERMS, requiring balance payment before my belongings even entered my state. In the original contract it clearly states that the balance is due "upon delivery" and the contract he wanted me to sign stated that the balance was due before loading onto the barge.
When I refused to agree to those NEW TERMS he ordered his crew to unload my things and left in haste.
This is why I should get my deposit back.
They have offered me the opportunity to find my own trucking company, but I have already moved to Alaska!
As indicated on the *METHODS OF PAYMENTWhich customer signed *** SEE ATTACHED CUSTOMER CONTRACT AND SIGNATURES *** It clearly states the method of payment which is required and when the payment is required, as per cancellation policy the customer is not entitle to any deposit refund because as she has mentioned the movers were there and she refused to acknowledge the term of payments per her signed agreement, computer IP Address and location signed of from; The customer has decided to cancel the move while movers where there. Top Moving in good faith is willing to extent credit up to 1 year although the contract states that if the movers show up and the customer cancel no credit will be issue. In good faith we willing to extent credit of her deposit up to 1 year on any move the customer decides to proceed with us.
see below payment terms and cancellations terms, for full terms see attached signed contract by the customer.
METHODS OF PAYMENT
A Reservation Deposit is required at the time of booking to schedule your move day.
50% of the total balance is due at the pick up date via cash or Postal Money Order. A personal check will be accepted on pickup if there is more than 7 days between pickup and delivery.
The remaining balance is due upon delivery via CASH or POSTAL MONEY ORDER ONLY before unloading.
CANCELLATION POLICY - ONCE RESERVATIONS HAVE BEEN MADE WITH TOP MOVING INC., DEPOSITS ARE REFUNDABLE IF IN WRITING UP TO 60 DAYS BEFORE THE SCHEDULED PICK UP DATE. DEPOSITS ARE NOT REFUNDABLE IF CANCELLATION IS MADE LESS THAN 60 DAYS PRIOR TO THE FIRST SCHEDULED PICK UP DATE. TO FINALIZE THE REQUEST YOU NEED TO CONTACT YOUR REPRESENTATIVE.
I agree to pay the total charges for moving services to be provided by TOP MOVING INC. (the "Company"). I understand that my deposit/fee represents only a portion of my total estimated service charges. For scheduling and routing purposes my deposit/fee is not refundable, unless I notify the Company in writing by sending email to ***@topmovinginc.com of my intent to cancel the estimate, change my pick up date, or place the move on hold, at least 60 DAYS (Saturday, Sundays and Holidays not included) prior to the pack or load date (whichever comes first) listed above. I understand that if I cancel my move less than 60 DAYS prior to the scheduled pack or load date and the truck has not arrived at the pick-up location than I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. If I cancel my move less than 60 DAYS prior to the scheduled pick-up or load date and the truck has arrived to attempt services then I am not entitled to a refund or a credit of my deposit/fee.
Great Company, their customer Services is amazing, and their crew were very professional in handling all my antiques.
Thank you for the business, we greatly appreciate your business, and look forward in relocating your Commercial Building in a couple of weeks you are all setup up, please let us know if you require any other services.
Confirmed moving pick up time prior to getting their deposit but then did not honor the agreement. They showed up when it was convenient for them, not me. Poor customer service. I would not recommend them at all.
ON 5/29 12:38:19PM I contacted the customer on a recorded line ***I wish I can attached the recording*** advised the customer that the move will be between 9am - 2pm cusotmer agreed and confirmed, I did advise the customer that the driver will call 1 hour prior to the delivery, which they communicated and arrived at 12pm. I would like to upload the recording for the entire world to hear that we provided confirmation, and acknowledgement by Patricia was accepted.
I was not provided a choice on the time. I was told when they might be there. *** could not honor the 9:00 AM pre-arranged time. Then I called in the morning and his wife answered, said he was sleeping. She came back to tell me between 11 and 2 which was NOT the agreed upon time. So I did not agree, I was not provided a choice. Be accurate and honest in this response please.
I rebutted to the previous comments, first I do not have a wife and second I was not sleeping, so I do not know who the client spoke with since our office is open form 9am to 6pm EST. As per TOS "terms of services" we guarantee the actual date; the window is just like Comcast, at&t, UPS, USPS for services which will be from 8am to 6pm, this is standard with all moving companies and due to the covid-19 we have to make sure that we follow all outlines, and procedures for each customer in order to insure the safety of all of our clients and workers.
The woman that answered the phone said *** was sleeping and relayed message that movers would be there before 2:00. That is fact and I have it recorded. I have confirmation of time in writing from the office. Bottom line is the company DID NOT show up as scheduled and continue to not take responsibility for their actions. This continues to show poor customer service and lack of professionalism. I am happy to provide personal information on the poor customer service to any potential customers myself. I will also put the claim in on the damages to my items.
as per the recording you are very happy with the service, the only issue you have is the change of time, and as per contract we did not violate the terms of services " TOS", at this point you want to bash the company although you are happy, I will be sending this information to our legal department along with the recordings and proceed forward with defamation suit. We provide an answering service for after hours,further you are making accusation of a wife I Do not even have, so there for not only are you putting my name on record you are making accusation and allegation that are fictitious. We told you 9am-2pm pickup we arrived at 12:00pm and per the recording you agreed to the window. Further federal laws states that all moving companies must provide an 8 hour rest after driving and working combined together, my suggestion is to stop these accusations retract all fictitious comments made otherwise all recordings, your information, and documentation will be send to the legal department and submit online throughout the world to hear exactly what was said and done with your move acknowledging the time frame provided and acceptance. Our legal department will provide you a 48 hour window to remove, retract all comments before legal actions are taken, All documents, recordings will be submit on line for the entire public to see and hear you allegation and fictitious comments.
Good, my proof will be clear. I will also obtain legal counsel for the harassment and threats.
There are no harassment or threats, again false allegations on your end.
Consumer has been put in a high-pressure situation. Refund was requested and attempts at communication have been ignored.
I was called by Top Moving Inc in response to a request for a quote from Movers.com on May 5, 2020. The company transferred me around, making me feel like I was receiving the very best deal and like I needed to sign up now in order to get it. I was directed to pay before signing a contract. The payment was through Zelle instead of a major credit card. I was then pressured into signing a contract over the phone. I was not given time to truly review the contents of the contract. An initial deposit was needed for additional services, but my Zelle account was put on hold. That is when I began to have second thoughts about the transaction. I began to look into the company, which had several bad reviews for scamming and late deliveries. My wife requested that I request a refund so we could think about through the process of hiring these movers. When I called, the nonrefundable deposit policy for moves cancelled within 60 days of the move was cited by Sergio. I did not have time to see that policy when signing the contract over the phone. I told him that it seems unreasonable that I would be denied a refund on the same day as sending the deposit, especially since the day I inquired was already within that 60 day period and he did not make that evident or allow me time to go over the cancellation policy. He said that I would need to send an email and he would send it to the finance department, which would most likely adhere to their policy. I sent the email. I texted and called today to see if there were any answers. He did not answer my calls, nor did Sergio respond to my texts. It appears as if I am being avoided in this matter. I refuse to let his company keep $480 for services that I did not accept. Upon further review, Movers.com had sent an email with two moving companies that were supposed to call me, Top Moving Inc was not listed. It seems that they somehow got my number without the permission of Movers.com and should not have contacted me in the first place.
I would like a refund in the amount of $480. If not that amount, then a reasonable amount should be offered. I cancelled within the same day of sending the deposit. I have received no services from this company.
CANCELLATION POLICY - ONCE RESERVATIONS HAVE BEEN MADE WITH TOP MOVING INC., DEPOSITS ARE REFUNDABLE IF IN WRITING UP TO 60 DAYS BEFORE THE SCHEDULED PICK UP DATE. DEPOSITS ARE NOT REFUNDABLE IF CANCELLATION IS MADE LESS THAN 60 DAYS PRIOR TO THE FIRST SCHEDULED PICK UP DATE. TO FINALIZE THE REQUEST YOU NEED TO CONTACT YOUR REPRESENTATIVE.
I agree to pay the total charges for moving services to be provided by TOP MOVING INC. (the "Company"). I understand that my deposit/fee represents only a portion of my total estimated service charges. For scheduling and routing purposes my deposit/fee is not refundable, unless I notify the Company in writing by sending email to ***@topmovinginc.com of my intent to cancel the estimate, change my pick up date, or place the move on hold, at least 60 DAYS (Saturday, Sundays and Holidays not included) prior to the pack or load date (whichever comes first) listed above. I understand that if I cancel my move less than 60 DAYS prior to the scheduled pack or load date and the truck has not arrived at the pick-up location than I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. If I cancel my move less than 60 DAYS prior to the scheduled pick-up or load date and the truck has arrived to attempt services then I am not entitled to a refund or a credit of my deposit/fee.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not dispute the cancellation policy. As stated in the original complaint, I do not think it is right for a company to apply high pressure tactics and not point out the cancellation policy or give the consumer time to review the contract on their own before instructing them to sign and submit. I was held on the phone and told repeatedly what to click and submit without being asked if I had time to review items on the contract. While, contractually, the company may hold the right to keep my money, it is a shame that a company holds its bottom line above the people that it sets out to serve, especially since a whole day had not even gone by before a refund was requested. The company has not done $480 worth of services. This response also does not give an answer as to why I was then harassed and threatened over the phone. Sergio called, yelled, and hung up on me twice. He cursed at me and stated, "I'm coming after you." This was after I was accused of being a liar about him not responding to text messages which I later sent a screenshot to him as proof. He also explained that the "finance department" needed 24 hours to review the case, which doesn't explain why it took 3 days from the request for me to hear from him, and only after he received notice from the Revdex.com that I had filed a complaint the day before. My complaint has more to do with being ignored in the first place and now being harrassed and threatened. A legitimate, reputable business does not conduct customer service in this way.
I have attached a full signed agreement of acceptance to all charges, and TOS "Terms of Services", although the customer has decided to put the move on hold he / she may use the deposit for any future move up to 1 year.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe the business even read my response. I was called, cursed at, hung up on, and threatened by Sergio. After being threatened by an employee of this company, I will not be satisfied without the finer points of my complaint being addressed and/or a full refund.
Never used there services due to a medical matter and they would not refund my deposit
On 10/10/2018 I received an estimate from Top Moving co for my move to Florida from Ny. The oder number is HXXXXXXX my deposit was $420 I never gave them a moving date because I was in the middle of selling my house. Unfortunately in March of 2018 I fell and broke my kneecap and tibia which put my move on hold due to the two surgeries I had and extensive physical therapy. I was in constant contact with Sergio who knew the situation. Finally at the end of Feb 2020 I was ready to make the move but the virus hit. My husband has health issues so we decided to rent a hual and drive to Florida in fear he would catch something on the plane I emailed Sergio to tell him and called him four times. He never returned my calls and ignored me. I received a call in March from I think his name was *** who said they r not refunding my money. This is not fair because a truck was not reserved and no moving date was discussed with Sergio. We r senior citizens and cant afford to lose $420.
I want my $420 back
The customer has rescheduled her dates for thier move several times; as per our terms of Services "TOS" we will gladly reschedule the move without penalties. If customer decides to cancel inside the 60 day of their move dates the deposit is none-refundable but can be used with any future move up-to 1 year. Although the client has exceeded the 1 Year time period of being able to use the deposit for another move we have extended her time for use of the deposit for any move until the life of the company.
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying. They called me several times asking me when I will be ready to move. Because of my accident I never gave them an exact date because I didnt have one. They never reserved a truck for me so why should they keep my money. I am going to seek legal counsel as well as contacting the office of disibilities. This is a complete scam.
Below is a copy of the terms of Services cancellation policy, as mentioned on our previous rebuttal, The customer does have the option to use her deposit on any future move although the deposit amount is only good 1 year we have made an exception to extent it to the life of the company. Although this is not the norm to provide extended deposit credit for the Life of the company we have made this exception in good faith.
CANCELLATION POLICY - ONCE RESERVATIONS HAVE BEEN MADE WITH TOP MOVING INC., DEPOSITS ARE REFUNDABLE IF IN WRITING UP TO 60 DAYS BEFORE THE SCHEDULED PICK UP DATE. DEPOSITS ARE NOT REFUNDABLE IF CANCELLATION IS MADE LESS THAN 60 DAYS PRIOR TO THE FIRST SCHEDULED PICK UP DATE. TO FINALIZE THE REQUEST YOU NEED TO CONTACT YOUR REPRESENTATIVE.
Deposit/fee represents only a portion of my total estimated service charges. For scheduling and routing purposes my deposit/fee is not refundable, unless I notify the Company in writing by sending email to ***@topmovinginc.com of my intent to cancel the estimate, change my pick up date, or place the move on hold, at least 60 DAYS (Saturday, Sundays and Holidays not included) prior to the pack or load date (whichever comes first) listed above. I understand that if I cancel my move less than 60 DAYS prior to the scheduled pack or load date and the truck has not arrived at the pick-up location than I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. If I cancel my move less than 60 DAYS prior to the scheduled pick-up or load date and the truck has arrived to attempt services then I am not entitled to a refund or a credit of my deposit/fee.
(The consumer indicated he/she DID NOT accept the response from the business.)
There was absolutely no pickup date because I didnt have one. I am entitled to getting my depisit back and I will not accept not getting it.
Military move for our son which required weight certificates for reimbursement. Noted in writing in Binding Estimate. No weight certificates done.
Contracted with Top Moving Inc (attached) for military move involving our son from Brentwood, CA, to Fairchild AFB in Washington State. He was driving to the destination while I arranged the move. Vicky of Top Moving Inc took the inventory and assured us that they did military moves all the time, they always get weights, and the contract was just an estimate. If it weighed less, we would pay less, she said. Deposit made.
Day of move July 17, 2019, arrives and a different company (Best Moving Van Lines of Santa Clara) shows up for the actual move. *** with Best Moving Van Lines had the paperwork and inventory list from Top Moving Inc and I again referenced the military move which required a weight certificate. It was clearly indicated in the paperwork that this was a military move and *** had no problem with it.
Items delivered to Airway Heights, WA, on July 21, 2019, and there was no weight certificate. Tried multiple times to get the documentation through phone calls to Fernando at Top Moving Inc (XXX-XXX-XXXX) and *** at Best Moving Van Lines (XXX-XXX-XXXX) and after about 3-4 weeks found out that there were no weight tickets. My son was denied reimbursement from the Air Force for the move based on the fact there was no weight certificate. We would like our money back.
Top Movers Inc did not honor their statements when trying to get us to sign up for this military move. They may have even lied. Or if they did not lie, they gave our business to Best Movers Van lines which did not proceed with the necessary steps of weighing the shipment which they knew was a military move. We are out $5,192.46 because there was no weight done. My son tried and the Air Force denied reimbursement without a weight certificate. Period. Below is what is owed to us. Top Movers Incdeposit $1,424.25 Best Movers Van Lineshalf $2,471.23 Best Movers Van Linesbalance on delivery $1,296.98. I have copies of all payments made.
The move was conducted by our agent Best Moving Van Lines, when we contacted them they said the move was converted to Cubic Feet rather then weight in order to save the customer money in which no weight certificate is required, We did advise the shipper that the Bill of Lading is sufficient paperwork to provide to the military for reimbursement. This seems to be an issue between the military and the shipper not accepting a federal legal document for reimbursement.
(The consumer indicated he/she DID NOT accept the response from the business.)
Both companies who arranged and did our move assured me that we would be provided a weight which was required for a military move, and which was discussed up front. You can't blame the military now and you did not save us any money. Bait and switch???? Sounds like you just ripped us off big time!!!! I want others in the military to beware and avoid this company. Exploring my next options.
The allegations of bait and switch as well as the comments of being a rip off is completely out of line, if your move was a bait and switch or you thought we were ripping you off you had the option prior to the movers starting the job after giving you a revised to cancel the move or go base of the initial cubic feet of 1071 C.F, this move was done base on cubic feet as per your signatures on the revise and bill of lading showing you accepted the price before loading. You can not come back to us after the shipment was picked up and ask for weight certificates when it was done by cubic feet. We do hundreds of military moves every year and provide weight certificates to our customers. The military is just being difficult with you, we provide you with all legal federal contracts and paperwork to get reimburse by the military, perhaps you should pursue the military or provide me with the contact person at the base handling reimbursements. Don't blame the moving company because you signed off on Cubic feet, we do not provide weight certificates for moves done by space. Your next option to explorer is to take legal actions towards the military since they are ripping you off not us. Thank you
Still waiting for company to send me a check for $72.00.I did all the paperwork. I spoke to Sergio in this matter.
I have been waiting for about two months for this company to issue me a check for damage done to my marble dining table. I spoke to Sergio who told me the check was already mailed. Since check are only sent out on Tuesday I waited. Two weeks go by, no check. I called him on Aug.X XXXX and told him to let accounting void the first check and issue another. On the 8th he told me that was what accounting did and they mailed me another check. The amount is only $72.00 because I did understand the ins. I don't live in another country, I live in New York and I understand mail can be a little slow at times but I'm not a stupid person. I feel they don't want to send this check and since it's only $72.00 that maybe I'll forget about it.
My order #HXXXXXXX
I moved from Delray Beach, Fl to
563 S 13th St Lindenhurst, NY
My del. date- 4/8/19
The phone # X-XXX-XXX-XXXX is the one I call
Please help me get my money.
The resolution I want is that the business send me my $72.00 check.
The release and Settlement of Claim was received by our claims department anthem claims on July 3rd, 2019 Top Moving inc, has up to 60 days to issue the consideration claim amount of $72.00 , I will check with accounting to see if they can make an exception to issue the check earlier.
Reason of 60 day hold:
The carrier reserves the right to make sure no other claims, lawsuit, arbitration, or other form of mediation has been executed by the shipper.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will notify Revdex.com when I receive my $72.00 check. At which time I will accept the response from the company.
Check# 681 was mailed on 8/21/2019 in the amount of $72.00 to:
***
*** South ***
*** NY XXXXX
Attached is a copy of the check Stub.
Final Consumer Response /(2000, 17, 2019/09/16) */
I was told that they would bring my stuff in 24 hours. Then they said Tuesday still haven't seen my stuff.
I have had a problem with them every since they came and picked up my stuff. They picked up my stuff on the 10th and they were supposed to deliver it to Tennessee the driver told me 24 hours so I was looking forward to seeing my stuff within a couple of days at least. When I didn't receive my stuff I called on Saturday to see what was going on the manager so call call dispatch and said that my stuff was not leaving until Monday or Tuesday I don't understand what's going on now I'm calling them today to see the location of my stuff no one's answering the phone no text messages are being answered no one's giving me any kind of communication I have no idea what's going on with my stuff I have already paid these people over $700 to deliver my stuff they want 347 more dollars I don't understand I'm not happy with this service I don't know if I should call the authorities or not but something needs to happen this is not a good company I will never use them again never use them again
I still haven't received my stuff no beds or anyting
Document Attached***
We have attached a copy of the docusign order/estimate with customer signature acknowledging all services included with the price and delivery time frame which is 2 to 21 business days, I have highlighted the section "DELIVERY TIME FRAME" in yellow which Mrs. acknowledge and signed; As we explained to the Rivera police department because Mrs. reported her items stolen, By law and regulated by the federal department of motor carrier safety administration office all Commercial carriers requires but not limited to 2 to 21 business day deliveries and up to 30 business days should weather conditions or road condition are not favorable. Top Moving performed the job as per contracted, and delivered within the delivery window allowed by law. Please review full documentation again and delivery time frame which was accepted by the shipper "customer" at the time of reserving the move. Top Moving provides full documentations of all services, time frames for pickup and delivery on all orders upon reserving the move "see attached documentation signed by Mrs." accepting and agreeing to all terms of services.
THe customer received delivery with the 2 to 21 business day, her shipment was picked up on 1/10/2019 and delivered 0/19/2019 which falls into our standard delivery date if 2 to 21 business days.
I contracted Top Moving Inc. to move my household goods from Jacksonville, FL to Jacksonville, NC. The initial contract was for $1560.00 for the job. The day before they were to move me, they increased the price to $3004.00. This they said due to me having more household goods then they said were originally estimated. My goods were in a storage facility and they said they had gotten a more accurate estimate from the storage facility and hence the increase in price. Additionally, the day before the move they said they weren't going to be able to move me on the day that was originally agreed upon. As a military service member, the dates I had given them originally were the dates I needed to move. At this point I would need to look for a different moving company which I subsequently did, however, due to it being so late notice I could not find a company that could move me on the day I needed to be moved. Top Moving Inc then did call me back and said they could at this point move me on the day agreed upon. At that point it was the end of the working day, so I decided to move forward with the move on 25th June 2019. Additionally, due to this being a military move I had told them prior that I would require weight tickets. I was told this would be provided to me. However, the day of the move empty weight tickets were not provided. I was told that they would be provided on the back end. Fast forward to the day of delivery which was 06 July 2019 the movers who showed up did not have the needed weight tickets. I needed the empty weight tickets and the weight of the truck with my household goods. As a military service member this is how I am reimbursed. At that point I had them unload as I needed my household goods and did not want to have to involve myself with this company any longer. I don't know if there is any recourse of action that could be taken at this point. I am concerned with fraudulent business practices. Furthermore, I don't want any other service member to be duped by this company.
Product_Or_Service: Moving services
Account_Number: HXXXXXX
Refund I would like this company to refund me the $400.00 that they charged me for unpacking services of which they did not perform. Furthermore, I want proof of how they charged me $3004.00 without proof of accurate weight.
The move was done by Cubic feet not weight, as indicated on the signed shipping documents, weight certificates are issued for moves done by weight and not Cubic Feet. This Shipment was picked up from United Van Lines, the packing and unpacking services for $400 was provided as indicated on the shipping document, we had to remove the blankets from united van lines and packed them with our own because united didn't want to do a swap on the blankets, and wanted us to re-wrap the blankets. As for the weight certificates united has copies of all her weight certificates as they are the one that weight the shipment, we just picked up the shipment from them and delivered to Jacksonville, NC. Prior to the pickup we advised the customer by doing a Quality Assurance and we also called United to see how much actual cf she has, they provided me with 800 cf since they were in wooden vaults.
(The consumer indicated he/she DID NOT accept the response from the business.)
In their response the state that United has copies of my weight certificates. My contract was not with United. I don't know who this company that they are referring to is. Furthermore, the representative that I spoke to was *** He stated that Top Moving Inc would be providing me with the weight tickets. Additionally, that agreement is in the contract itself. The unpacking services that I paid for was for them to do complete unpacking of my boxes of which I had spoke to on the phone with one of their representatives. This did not just involve removal and swapping of blankets.
has the actual Interstate Bill of Lading which was provided to her at the time of pickup, and a copy was already emailed to her, 1 day prior to pickup we have done a q&a no the job and called united van lines that had her shipment in storage, we retrieved the HHG from United Van Lines, and provided copies of all paperwork to ***. Unpacking services was completed and established at the time of pickup since United Van Lines had us remove all her blankets and repack the blankets onsite rather then switching the blankets out, this is consider unpacking service. We have conducted the services as described. all charges where advised of prior to pickup and loading.
(The consumer indicated he/she ACCEPTED the response from the business.)
At this point I want to close out this complaint. I don't want anymore dealings with this company. They did not provide me with what they said they would which were weight tickets so that I could file my reimbursement claim. The Interstate Bill of Lading does not have a weight of what my household goods were. All it has on it is the dollar estimate of what my move was and the protection plan that I chose in case my house hold goods were loss or damaged. My goal at this point is to warn other active duty members. I hope you publish this on your website. Thank you.
My China cabinet was damaged by this company. I've been trying since October to receive the Bill of Lading and they are not cooperating.
I used this company to move my grandmother's antique China cabinet. They damaged it. Broke the mirror. Accidents happen. However I never received a copy of the bill of lading and I need it for the claim. I have been trying since October to get a copy and all they've done is ignore me and the claims company who had also tried to get in touch with them regarding this issue.
Other (requires explanation) Please just send me the Bill of Lading.
The last communication that we had with *** was back on 8/31/2018 when the shipment was picked up, this move was performed by Best Movers of America and we have requested for Best Movers of America to send a copy of the BOL to Anthem Claims. They have advised us they did send a company of The BOL to ***@anthemclaims.com. The copy of the Bill of Lading was issued to the shipper "Customer" at the time of the pickup, it is the Shipper responsibility to keep all paperwork issued at the time of pickup in case of any damages or lost items so the shipper can provided a copy to the claims department; Although Anthem Claims already requested a copy from us and we have already send a copy to them last year when shipping documents were requested. The customer will need to contact Athem claims, regarding her claim at (XXX) XXX-XXXX