In response to the complaint filed by [redacted] we take our customer's complaints very seriously as we value their opinions of usThough, we do apologize for any misunderstanding we stand by our professionalism and work ethicAs, per [redacted] request we scheduled an appointment for a chimney repair and cleaning, we sent out our representative [redacted] who is qualified and trained in these types of repairs [redacted] found that the walls in [redacted] firebox had fine cracks he gave her two options, one was to replace the walls completely and the other option was to seal the cracks with heatstock (it is a heat resistant material, not at all a paint), she opted for the repairOn, the scheduled date agreed upon by [redacted] we sent our technician to complete, the work that was provided and signed by both [redacted] and [redacted] on the contractIt included the $chimney cleaning and $621, for the chimney repair, minus a $discount the total cost of the job was $On, completion of the work [redacted] appeared to be satisfied, and was present when our technician called the payment into the office, had she expressed her dissatisfaction at that time we would have taken every step to resolve the issueAt anytime including after the "inspection", [redacted] could have contacted the office or me directly and we would have resolved the issue for herIt is true, the work performed did take less than an hour, however we are guarantee that everything included on the contract was completedWe are family owned and operated, I assure you we do not intimidate our customer's in anywayThe technician we sent out is a relative of mine, he is young, well mannered, and soft spoken, he would never come off as threateningIn conversing with him [redacted] told him that she was selling her home, and in his attempt to follow the conversation, he did ask her if she lived aloneWe, at Top Notch Construction, value our reputation and our good name means more to us than, any amount of moneyWe, have attempted to contact [redacted] to inform her directly that we have gladly returned the money she is requesting since, receiving the complaint yesterday and she has not answered nor returned our calls
In response to the complaint filed by [redacted] we take our customer's complaints very seriously as we value their opinions of usThough, we do apologize for any misunderstanding we stand by our professionalism and work ethicAs, per [redacted] request we scheduled an appointment for a chimney repair and cleaning, we sent out our representative [redacted] who is qualified and trained in these types of repairs [redacted] found that the walls in [redacted] firebox had fine cracks he gave her two options, one was to replace the walls completely and the other option was to seal the cracks with heatstock (it is a heat resistant material, not at all a paint), she opted for the repairOn, the scheduled date agreed upon by [redacted] we sent our technician to complete, the work that was provided and signed by both [redacted] and [redacted] on the contractIt included the $chimney cleaning and $621, for the chimney repair, minus a $discount the total cost of the job was $On, completion of the work [redacted] appeared to be satisfied, and was present when our technician called the payment into the office, had she expressed her dissatisfaction at that time we would have taken every step to resolve the issueAt anytime including after the "inspection", [redacted] could have contacted the office or me directly and we would have resolved the issue for herIt is true, the work performed did take less than an hour, however we are guarantee that everything included on the contract was completedWe are family owned and operated, I assure you we do not intimidate our customer's in anywayThe technician we sent out is a relative of mine, he is young, well mannered, and soft spoken, he would never come off as threateningIn conversing with him [redacted] told him that she was selling her home, and in his attempt to follow the conversation, he did ask her if she lived aloneWe, at Top Notch Construction, value our reputation and our good name means more to us than, any amount of moneyWe, have attempted to contact [redacted] to inform her directly that we have gladly returned the money she is requesting since, receiving the complaint yesterday and she has not answered nor returned our calls