Top Notch Counters Reviews (%countItem)
Top Notch Counters Rating
Address: 9500 W Manhattan Monee Rd, Frankfort, Illinois, United States, 60423-8012
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Go to the *** and *** reviews to see what they do. Substandard work, poor scheduling, and lies upon lies. Our home bathroom remodel was so poorly completed, even the *** representive said the work made the warranty null and void. The tiler cut into the waterproofing of our shower and it would have leaked. The owner is a scammer and a lair. "The man, the myth, the legend," HA! quoted from the new '*** Counters' webpage. It should read, "The Sweet talker and liar." Why does a company have so many names? Run and don't stop here. They have $14,000 of our money we paid up front for services and materials we never received.
In June of 2015 we had our bathroom remodeled by Express Cabinetry. Part of the project was installation of a seamless shower. .On 21 Jan 2020 at 1 AM the entire shower door shattered sending glass shards throughout the bathroom and shower. Thank God no one was in the bathroom at the time, as they would have been injured.
I contacted Express Cabinetry by phone and was informed by Jeremy that he would let the owner know. I wished to know the make of the shower and any warranty. A total of eight phone calls have been made since. On23 Jan 2020 Jeremy informed my wife Linnea that the sub-contractor who installed the shower was no longer in business and the shower door had a none year warranty. From 24 Jan thru 28 Jan 2020 we called several time for information on the make/model of the door and the company who installed the door. If Express knows that the door only had a one year warranty they then know the make/model. Since 24 Jan 2020 they refuse to return our calls.
On 24 Jan 2020 I contacted the Consumer Product Safety Agency in Washington D.C. and they informed me that this in something they would investigate because of the potential injury to other owners of this defective product but they need the make/model. There lies the dilemma. Express Cabinetry refuses to give us this information.
This door was custom cut, polished, tempered and installed. There is no make or model number etc. to reference. Unfortunately, we had already archived the file from so long ago. We had several companies make custom doors for us in 2015. None of them has any paperwork on this. We did have one company that has since gone out of business. We suspect this may have been the company that made this door. In any event, this would be well beyond any warranty period. Typically our vendors warrant their products for one year from date of installation. We told the customer this and even recommended a glass company that could custom make a door for them.
My bathroom that was started Aug. 5, 2019 and according to our contract, an approx. 3 week project, is still not done after 6 months. We have had to make numerous calls and follow them up in person at the showroom because they were ignored. We visited the showroom AGAIN during the 3rd week of October (again after numerous calls) and were assured by Bill *** that our unfinished work would be completed within the week. It is now January 2020 and it is still not done! We had numerous issues with this company. The day after the floor was laid, the tile was already coming up, the wrong toilet was installed and the granite countertop was damaged. Bill said his granite man would contact us within the next week to come out and fix the granite which was damaged at some point during the installation and sealing. During our last visit, my husband decided on taking the "correct" toilet with him and installed it himself. I called them again in November, asking that the project be finished by Christmas. Our call was never returned or acknowledged. I called several more in December and again, no return call or acknowledgement .We never did hear from the granite man!!
This job has been done for a long, long time. Yes, we found out after the fact that the customer had received a white toilet instead of a bisque toilet. We had to order one in.
Customer came to our store and demanded the correct toilet. We told her we would be happy to send someone out to install, but they insisted on taking the toiler and doing it themselves.
Yes, the customer has complained that she has a "dull" spot on the top of the granite. These slabs are polished at the quarry! We will try to polish the top in the field, however, there is concern that the polish may not match the quarry finish.
But if this is what the customers wants, we will do it to the best of our ability.
Complaint: ***
I am rejecting this response because: the "dull" spot is where a can or bucket had been set on the wet sealed finish, and not how it came out of the quarry. It did not look like this when it was first installed!!! I complained about this numerous times, right after it happened. They kept telling me that Cesar could just polish it out. Emily, also suggested some ways that I might actually polish it out. Nothing worked. During one of our numerous visits to the shop, Bill said Cesar would be out within a week. That was in October! We never heard back. I expect my granite counter top to be like NEW when they finish it. And yes, we took the toilet with us because based on their commitment track record, we had no confidence that they would show up to install it.
Sincerely,
Cathy
The granite is sealed at the quarry and again by our employees at installation. However, we did send a service man out and he was able to polish the stone to the customers satisfaction.
They did a great job on the kitchen but once they collected their last paycheck they were terrible to come back and finish their punchlist. Our kitchen was finished in August and it’s now November and they’ve yet to fix a few minor things that needed to be done. They’re very dis-organized with scheduling. The kitchen did turn out nice but at the moment the frustration outweighs the kitchen. If they could ever come back and finish our kitchen I might be able to upgrade my review based on the quality of work they did.
I contracted this company in 2017. Bill said the job would take two weeks plus a few weeks for the custom doors on the shower stall. It took 12 weeks to finish, but everything seemed good. I have a year signed contract and an e mail that Bill would guarantee the work until May third 2018. I started contacting him in March of this year through e mails that I had a problem with the mirror. A portion of the mirror was coming off, there was brownish gunk coming from between the sinks and counter and the floor of the shower stall was squeaking when you walked across. Since March he has e mailed me that he would have someone come out to fix these items. It never happened. My last e mail was to inform him that I realized he was not gong to honor his contract. I never heard from him again. I did call his office and left a message, but no response.