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Top Notch Dream Builders

4860 NE 18th Trail, Trenton, Florida, United States, 32693

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Top Notch Dream Builders Reviews (%countItem)

Contractor DID NOT complete documented contract for the installation of kitchen cabinets and related countertops, plumbing and return air vent and microwave exhaust. Stole tile from my house after purchasing.

Billing/collection issues, customer service issues and contract issues. *** of Top Notch Dream Builders came out to our home to give us a bid on a new deck, stairs and replace cedar siding and trim on some areas of the back of the house. The contract and *** stated that we would pay half before he started the job and the rest when the work was complete. On 03/12/20 I received a text message asking when he could come and pick up the final payment? When I got home an looked at the deck and noticed it looked nothing like what we asked for and siding had not been replaced. I sent him a test message telling it's not what I expected and he would have to talk to my husband. To make a long story short. I told him I wasn't paying for unfinished work and a horrible looking deck. He threaten to come to my house an pull the deck with his truck. Below are a couple of the texts from ***.

I'll hook my truck to it and snatch it down ok ??
And like I said I swear on my children I will take that deck with me

Customer Response • Apr 09, 2020

CUSTMOER SERVICE ISSUES/CONTRACT ISSUES- My husband and I signed a contact and paid $1050. half the price to remove/install a deck and repair some areas of cedar siding on our home. The total price was $2100. *** from Top Notch Dream Builders came out to our home to pick of the check and contact and told me the job would take 2 days and he would start the job the same day he picked up the materials. 02/29-*** came out to look at deck and siding. 03/02-Contract signed and $1050 check given to him. -FYI I wrote the check out to the business, he requested it be written out to him said he had to get another company card, the chip was broken. 03/07-took down the old deck, but never removed it. It's still in my backyard. 03/06-He started on the deck. 03/09-He's still working on the deck 03/12-The deck is finish -per ***. When can I pick up the check. When I walked into my back yard I could not believe what I was looking at. The deck looked nothing like what we wanted. It wasn't stable or safe to be walked on. The siding wasn't done. He never cleaned under the old before he installed the new deck, the deck is setting on leave, rocks and whatever else that was covered in leave(He told husband he doesn't clean or rake. My husband told him he should have told him he would have cleaned it up) . When you walk up the stairs they shake and wobble. The deck should have 2 handrails that go from top to bottom, it has a half a rail and he just nailed it in the one of the boards on the deck. SO IF SOMEONE LEANS UP AGAINST IT, IT WILL FALL OFF AND THEY WILL MORE THEN LIKELY BREAK A BONE OR SOMETHING WORSE. I sent him a text message back saying it wasn't what I expected and you would need to talk to my husband. He sent a couple more text messages. I told him it looked horrible. He then sent me the following messages threatening to come to my home: -Seriously what a joke I'll be there shortly -I'll hook my truck to it and *** it down ok -And like I said I swear on my children I will take that deck with me In my many text to him I told I was not going to pay him for unfinished work. Then he accused me of never going to pay him. Who in there right mind would pay a company for unfinished work let alone work that didn't look like a professional did it and it's not a safe deck. Now we have to pay another company to come out, take it down because no one will fix it. It has to be removed and a new deck has to be installed. We are starting over from nothing. New company, new wood, new deck.

I would like to have my $1050. back. I also suggest that Top Notch Dream Builders not be in the business of installing decks. I really wouldn't want to happen to anyone else.

Top Notch Dream Builders Response • Apr 13, 2020

The issue is the job was done up to contract agreement and when it came time to pay they wanted to come up with reasons why they weren't going to pay I have the signed contract from both parties and I have pictures of the job before and after the job was started and done there should have never been a complaint made on me or my company we did our job on our behalf and all I expected was the final payment that was owed to me like I said I have all the legal paperwork and have already contacted my attorney on this matter and there has been a lean placed on the residents and there will be a civil court date for them to attend for the total amount of$1,050 and whatever court cost and other fines that will have to be paid in the end thank you for your time any concerns contact me at

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Address: 4860 NE 18th Trail, Trenton, Florida, United States, 32693

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