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Top Notch Heating, A/C & Refrigeration

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Reviews Top Notch Heating, A/C & Refrigeration

Top Notch Heating, A/C & Refrigeration Reviews (2)

Review: I needed my oil furnace cleaned, it was cycling on and off and black smoke was coming out of the stack,so I contacted top notch heating/air on 2/13/15. I have never dealt with them before. They sent a Tech out that day. The tech had unhooked the stack from the furnace and took a screwdriver and pushed it down into the heat exchanger in the top of the furnace and hit something solid, and stated that the soot was packed in there. I told him that I had a wet vac and could clean that out if need be. he told me that he had to go out to his vehicle to get a tool, and I noticed him on the phone while he was out there, when he returned he didn't have a tool in hand. He started to poke in the top of the furnace again, then pointed to the front of the furnace stating that, all of the components were bad, and the furnace was totally clogged with soot. He then said that the furnace would have to be replaced and could not be fixed. I asked for a price, he called the office using a Bluetooth,his words were yes that sounds good okay. He quoted me a price of 4,980, I told him I would let him know, an hour later he called me and changed the price to 3,900. I told him I would let him know and he called back again and gave me a price of 3,000 and said that was the lowest price he could go. I decided to do it myself, I took my wet vac cleaned the soot out, replaced the filter on oil tank, and replaced the nozzle on the furnace burner. I bled it then started it up, the furnace is working fine and burning clear. I contacted them and was told the boss wouldn't be back until 2/25/15. This is very disheartening that they can't make an honest living, I am one of the lucky ones that wasn't taken in by there deceit.Desired Settlement: I paid them 95.00 to come out and clean it, not including parts cause we didn't get that far. MY request is that my 95.00 to be returned, and for the public to know of there work ethics.

Business

Response:

We were contacted by the customer for a Service Call. She stated that she had an oil furnace and had black smoke;it smelled and that her blower was cycling on and off.Technician went to do service at customers home. He found out that furnace was plugged full due to lack of service. The furnace was old and in bad shape. The front of the furnace had soot on it which indicates that front seals were blown due to back pressure which causes carbon monoxide to leak inside of house.At this point service technician tried to explain to customer what was wrong. She only wanted minimum cleaning done. At this point the technician contacted the owner ofTop Notch because he thought this was a safety hazard.The owner told him to go back in and verify that the furnace was plugged up thoroughly and the age of the unit and then to contact him while he was standing there.The Owner of Top Notch advised the technician that due to the fact that it was a mobile home furnace, the age of the unit and the fact that it was thoroughly plugged up we recommend that it be replaced. This was based on his 38 years of experience in the HVAC business.We did contact the owner several times as we were trying to give him the best price possible for the replacement. After the last quote we decided to pull away from the job.The customer wa s charged $95.00 for the Service Call; which is our normal fee.

Review: Top Notch installed a new HVAC system in my house in May of this year and in the process that put a tear in two of my rugs. I called them shortly after the installation and after a few weeks the owner, [redacted] came to see what happened. He assured me that he would resolve the issue. I have called repeatedly since June to see where things stood and he has not called me back. His assistant has called once or twice after I have called to let me know that they are working on it.

I called again last Monday and was told by the assistant that [redacted] would get back to me which he never did. I called again this past Monday and was told by a different person that they understood my issue and promised that [redacted] would get back to me which he didn't. I also told them that I am in the process of selling my house and that the carpet either needs to be fixed or replaced because it does not look good to potential buyers.Desired Settlement: I feel that at this point the bigger carpet (back porch) with the bigger tear should be replaced and the smaller carpet in the bedroom should be repaired since it's in a spot that is not as noticeable.

Business

Response:

Top Notch installed carpet in the customer's house and the technician did put tears in the carpet. I had every intention of doing the repairs. I left numerous messages for the carpet installer that I wanted to use to complete this job. I did try to call the customer several times but was unable to reach her.

Last week I was able to reach the carpet installer and one of the girls in the office called the customer to set up a time to go and look at the carpet and to resolve the issue to the customer's satisfaction.

She was told by the customer that her house was sold, as is, and she did not need the repair work to be done.

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Description: HEATING & AIR CONDITIONING, AIR CONDITIONING REPAIR, AIR CONDITIONING SYSTEMS-CLEANING, AIR CONDITIONING CONTRACTORS & SYSTEMS

Address: 17326 Coastal Highway, Lewes, Delaware, United States, 19958

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