Top Notch Landscaping & Design Reviews (%countItem)
Oct 24, 2019
Absolutely Terrible Service Provider - Showed up with a 20 year old hedge trimmer that was clearly not up for the job. Took 3 hours to trim 5 feet of hedge then left. Came back 3 hours later and asked for full payment. Do not hire this business for ANY project.
Not completing tree service in our common area plus not finishing individual homeowners contract.
As stated above, either want them to complete the job or refund the money paid.
Contact Name and Title: ***
It is obvious this problem will go round and round. Top Notch did not complete the community tree job as they had done before.
This company did a large landscaping job for me. Immediately some of the same kind of plant were dying (there were 23 of these planted). I started reporting problems May 29th. I was reimbursed for the 1 that died but they continued to die off so I reported again June 22. and was reimbursed for 5 total. July 18th I requested that someone come and fill in all the empty areas where all the plants had died off and was told that someone would fix it. Aug 22 I emailed pics and how upset I was that no one had come yet, I got no reply. August 31 I called the business, was told the secretary was on the other line and would call me back, Sept 4 the call was returned in which I was given the owner ***'s cell number so I could deal with him directly. He assured me he would fix it on Sept 4th. Oct 3 I texted *** asking when he is coming, no reply received. Oct 4th I called him and said he would be there in a few days. Exchanged a few more calls and put offs and finally he came Oct 15th and installed shriveled up dying plants and looks absolutely horrible. I sent a text with no reply so called the next day. *** denies that the plants are dying and I am supposed to water them. I explained that these are clearly not healthy plants and sent a pic to him via text but I agreed to humor him and water them by hand daily. He explained he bought them from a nursery and would show me the receipt. I have documentation of every phone call to them, emails and texts. Also I have taken pics from the beginning of the problem. Other plants have died but was past the 90 day warrantee. This owner does not stand behind his work or have any pride in his business. Once the job is done and money is paid they do not want to honor any guarantees they advertise. I paid top dollar for this work and all I wanted was what I paid for and feel that I have not been taken seriously. I have read some reviews on this business similar complaints to mine so apparently this is how they conduct business.
Replacement I would like a replacement of healthy plants or a refund that involves extra money for labor for me to pay another professional to fix the job, I have been EXTREMELY patient for way longer than anyone in my position would have been. A civil suit is my next move. I have call history logs to the business and ***'s cell phone, texts, emails and pics that I have sent him and the business as proof however it will not allow me to download all of these.
Top Notch Landscaping & Design Rating
Address: 9655 87th Pl S, Boynton Beach, Florida, United States, 33472-4301
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