Top Notch Realty Services Community Association Management Reviews (%countItem)
Top Notch Realty Services Community Association Management Rating
Address: 932 N. Maitland Ave. Suite A, Maitland, Florida, United States, 32751-4498
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business was under contract with my HOA to handle all assessment/account issues. I repeatedly provided them with receipts and they refused to correct
Beginning in June of 2019, I provided the business with receipts confirming my HOA monthly assessment payments in person and requested they update my account to reflect credits. I followed up on several occasions but never received any response. In November, the HOA cancelled the community management contract with this company and paid them through December according to the cancellation clause in the contract. I wrote them on 12/4 about my account credits - no response. I wrote them again on 12/12 and again on 12/16. Today I was advised to have the new company rectify. This company (Top Notch) was paid to handle the issue and failed to do so and is now refusing to to correct my account even though they were paid in full for property management services. The evidence/receipts were provided to them in person and also electronically but for some reason they never rectified my account balance. Today the owner, Gasner G in bold (yelling) type stated that he would litigate. this company is a fee for service and they were paid but still decline to provide the service requested on five occasions.
The business needs to update my account as requested over the past six months and needs to send the new property management company an amended financial statement for my unit/account. If they don't want to fix the problem within our financial records then they can refund the HOA the management fee's charged for December 2019 in the amount of $650.00 as they did not adhere to their management services. (the businesses lack of response is one of the reasons their services were terminated)
Ms. is the President of the Board (***) and during the interviewing process, we told her that we pride ourselves on the following: "Transparency - Communication - Honesty". We don't give, or accept Kickbacks. The opportunity she gave us was greatly appreciated and we certainly did not foresee any clash in philosophies. At this moment, it's best to stay on topic. Attached, you will find two (2) ledgers: One from the previous Management Company and ours. She is saying that her account should be adjusted to show $220 credit. We've accounted for all her payments, as displayed on the attached ledgers. But, we can't see how she came up with $220. Upon further review, if someone could point out the location of the mistake, we'll be more than happy to amend the financial report. Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
First off I would like to add that my position on the board has no relevance to this issue as it pertained to my personal account and should have never been mentioned. In no manner was my position ever used to rectify this problem, as a matter of fact in an attempt to avoid any indication of impropriety, I presented the issue to the board members and asked for their review and input. The board members reviewed the material evidence and concurred that my account depicted a deficit in the credits I had paid and replied to Top Notch with direct authorization to correct the account.
The documentation provided by Top Notch again confirms an error on behalf of the prior property management company and Top Notch Management company in regards to the credits omitted from my assessment account. Although the prior ledger did not properly post my April 2019 payment (as noted by the bank's payment receipt) Top Notch was provided the receipts from January 2019 - November 2019 and they still failed to correct the ledgers to reflect the correct credit amount. The receipts for payment were provided in person, to the owner of Top Notch in June of 2019 and on two subsequent electronic communications. The documents provided by Top Notch in association with the ACTUAL RECEIPTS provided by the bank that accepted payment, clearly depict my account is in error. At no time did Top Notch ever provide the included ledger nor did they ever ask for any additional info or request to review in order to correct the problem.
All the material evidence provided by the bank clearly depicts my account should have a credit for $220. Top Notch is unsure as to how I arrived at this amount? As you can see by the "prior ledger" and "Top Notch" ledger I have made a $20 overpayment each month during 2019 - although there is a missing payment on that ledger for April, the receipt from the bank substantiates the April payment was made with an additional $20 overpayment. The receipts reflect a $20 overpayment each month from January 2019 thru November 2019....$20 x 11 months = $220...simple math...Please also note that the prior ledger also reflects that in November of 2018 I had a $220 credit as I made $20 monthly over payments each month during January 2018 - November 2018...This is exactly the credit I should have now in November of 2019....
I would also ask that the Revdex.com not publish the documentation provided by Top Notch in their response as they failed to properly and legally redact my personal address information. I would ask that the documents be properly redacted to remove my personal street address and city or be removed from public view!!
I look forward to expedient remediation as this issue has been ongoing for six months.
Thank you for your consideration and please let me know if you need any additional information.
Hello all,
When this whole thing started, we were only concentrating on our ledger and all payments Ms. made to us. However, we went back and conducted a thorough inspection of the previous Management Company's ledger and discovered an issue with the ending balance. We have attached a new worksheet to support ***'s claim of having overpaid and the new Management Company should be able to satisfy her request accordingly (if they haven't already done so). A copy of this worksheet will be emailed to them as soon as possible. As of 12-1-2019, we are no longer the Management Company of record. Therefore, our Attorney has advised us NOT to make any changes to the financial statements.
Just to be clear, no other Board Members contacted us about this issue and voted to authorize us to take appropriate action. Such a move would have required a duly posted Board meeting. The Board's President said and I directly quote:
In no manner was my position ever used to rectify this problem, as a matter of fact in an attempt to avoid any indication of impropriety, I presented the issue to the board members and asked for their review and input. The board members reviewed the material evidence and concurred that my account depicted a deficit in the credits I had paid and replied to Top Notch with direct authorization to correct the account".
"The Sunshine Law" is absolutely against such practices. When conducting Association's business, that must be done in the light and thereby giving all residents a chance to see/hear what's going on. That is clearly NOT the case here - as this type of behavior displays a blatant disregard for the Law. We were never given the opportunity to address the other Board Members ... and the residents were never given the "required 48-hour notice" prior to such meeting. Based on our record, there was never a legal meeting.
Now we wait to hear from the Revdex.com. If her name and other info get redacted before publication, we should get the same treatment. We fully intend to contact the DBPR and/or take this matter to Court for a final judgement. We will provide all six (6) months of emails between us and the Board/President along with only one set of meeting Minutes which is the single recorded meeting we're aware of. As previously stated, we don't practice Selective Enforcement. We made that clear early on - and before we even took the job.
Top Notch Association Management.