Top Notch Roofing, Remodeling & Construction

To whom it may concern, On 6/11/2015 I Derrick O[redacted] owner of Top Notch did perform an estimate for [redacted] at [redacted]. This estimate was executed without Ms. [redacted] because she did not show up for the estimate. I then made Ms. [redacted] aware that her roof was not...

in good condition and a roof replacement was needed but a roof repair could be performed as requested. The amount of repair was $750.00 for material and labor. On 9/9/2015 her daughter [redacted] contacted me about performing repair. After a brief conversation both parties agreed to a time and date for repair to be executed and Ms. [redacted] then asked if Top Notch took credit cards. I assured her that we do take credit cards and merchant services charges my business an extra % fee for using credit cards. On 9/11/2015 I contacted Ms.[redacted] via text for address confirmation and to give her an ETA. Our appointment was set for between 430-5pm which I arrived approximately 4:35 at her property in my SUV. One of my guys pulled up with my work truck at approx. 4:40. As soon he arrived we set up a ladder and began the repair on the roof. We found there to be three small holes in the same area on the back side of the roof in which we repaired and installed shingles over the area of concern. This completed the repair at [redacted] at approx. 5:10. In this same time frame I did talk to Ms.[redacted] on her sisters phone stating she would be late and was in route from Oakland. I informed Ms.[redacted] that we were finishing up and loading tools on to truck. I also told her that I would wait at property for payment in full since job was complete. After I waited for 15-20 min Ms.[redacted] showed up to property around 5:30. At this time I explained the repair that was executed and showed Ms.[redacted] pictures of the holes and the shingles we installed on back side of roof. My roof mechanic and I then proceeded to explain the poor condition of the roof and offered to show Ms. [redacted] the repair from the ground in the rear of her property. We again talked about how old and in bad condition the roof was in. We then took measurements for Ms.[redacted] for a whole new roof replacement as she requested. Ms.[redacted] then asked what other work my company does. I told her a broad scope of work and she proceeded to show my roof mechanic and I some other issues on the inside of the property. Ms. [redacted] then asked for business cards and I looked in my SUV and told her I did not have any business cards or job invoices on me. I told Ms.[redacted] to text me her address and I would mail her business cards and a job invoice. Ms.[redacted] then informed me she had a new credit card and that she needed to go an ATM and asked if I wanted to follow her or ride with her. I rode with Ms.[redacted] to the ATM and she proceeded to take out cash. Ms.[redacted] then got in the car with $500.00 cash and counted the money out to me. I stated that the repair was not as extensive as I thought and $500.00 was okay and the $750.00 as originally quoted was unnecessary. Ms.[redacted] then drove me back to my SUV at her property. Ms.[redacted] then asked me for business cards and a job receipt as I exited her vehicle. I told Ms.[redacted] my business cards and job invoices were not in my SUV and then I texted Ms.[redacted] at 6:06pm “send me your address” and told her I would mail her cards and job invoice. This text was never answered to this day and a job receipt invoice was mailed to [redacted] st the next morning. Before I left [redacted]st. I told Ms.[redacted] I appreciated her business and that I have built my business through referrals and looked forward to hearing from her or people she knew that need work done. We both then left the property approx. 6:15pm. The next morning around 9am on 9/12/15 I received some text messanges from Ms.[redacted] about the roof was still leaking and she wanted her money back since we didn’t do anything. I responded at 9:56 stating “you paid for a repair. We repaired 3 holes and installed new shingles. Im 100% sure that is not whats leaking. Your roof is old this is what we were telling you yesterday” and at 9:59am “let me see how soon a mechanic can come and see what else is going on. We are referral based so your satisfaction is my priority”. We spoke that afternoon around noon and I told Ms.[redacted] I personally would go or send a mechanic that upcoming Sunday or Monday. The next time we spoke Ms.[redacted] informed me that someone put a tarp over back section of roof. I offered to re evaluate roof and within days I received this letter in the mail. I always tell customers before a repair that I cannot warranty roof repairs because there are too many variables out of my control.  Ms.[redacted] was polite and understanding throughout this process and I value her as a customer. I regret that Ms.[redacted] felt this was the best course of action since I answered and responded to all her calls and text messanges. I would be willing to go back and make sure our roof repair is sealed and not the cause of the leak. Also look over the roof again and reevaluate it so she can have peace of mind in her home. Thank you, Derrick O[redacted] Owner Top Notch Roofing, Remodeling & Construction LLC

Review: On 06/11/15 Top Notch Roofing, Remodeling & Construction LLC gave an estimate to [redacted] on property [redacted] for roofing repair on section of the back of the roof that was leaking. On september 09,2015 [redacted] daughter of [redacted] contacted the number ###-###-####which was located on the estimate that was given to [redacted]. On september 09,2015 [redacted] spoke to Derrick O[redacted], and explained that I was the daughter of [redacted] who he had recently gave an estimate to repair the roof to stop the leak,and when was Top Notch Roofing, Remodeling & Construction LLC able to come perform the services that was required. Derrick O[redacted] explained that there would have to be a down payment of $400.00 and then the total of $350.00 would have to be paid after the work is complete[redacted] agreed informed Mr. O[redacted] that the down payment would be paid with a credit card and the rest will be paid in cash. Mr.O[redacted] commented that there would be a extra fee if I was using a credit card because of the fee his bussiness would get charged a fee. [redacted] agreed and The Date of service was set for september 11,2015 between 4:30-5:pm.On September 11,2015, [redacted]and Mr. O[redacted] spoke briefly to confirm the appointment and the address of service. at approximately 4:04 on above date [redacted] recieved a text from Mr. O[redacted] asking for the address again ,when no answer he called and confirmed the address. [redacted] spoke to Mr.O[redacted] later that day at or around 5:00pm to inform himthat she was running late and is in route. Mr. O[redacted] respnded saying okay we can start the work and you will have to pay everything up front. approximately 5:13pm [redacted] recieved a cll from [redacted] who currently resides at the property to inform her that the roofers was leaving, and they just went took the later from the roof and put it back on the truck and is about to leave. [redacted] asked for sister ([redacted]) to put one of them on the phone,Mr. O[redacted] got on the phone and [redacted] questioned Mr.O[redacted] about leaving when he said that he was going to start the work and payment will have to be made in full. Mr. O[redacted] commented that he was going to wait couple more minutes. [redacted] Arrived at the address of service [redacted]a little after they had hung up the phone. When [redacted] arrived Mr. O[redacted] and another man who went by the name [redacted] was standing by the vehicle and said that Alberto had completed the repair. [redacted] asked what was done in which Mr. O[redacted] and Alberto walked towards the back of the property with [redacted] and showed the area. Mr.O[redacted] also explained to [redacted] that the roof was old and that she would eventually need a new roof. [redacted] Thanked them for the services and asked what other type of work did his company do. [redacted] then explained that she would have to go to the atm to withdraw the money out of account and if one of the workers wanted to ride with her. Mr. O[redacted] agreed to ride with [redacted] to ATM to withdrwl the funds in the mist of riding to the ATM [redacted] was in a minor accident then continued to procceed to the ATM, [redacted] Explained to Mr. O[redacted] that she never withdrew money off of her credit card but will try too. they arrived to [redacted] drive thru ATM on Penn Avenue in wilkinsburg where [redacted] Withdrew $500.00 out of her account and went back to the car where Mr.O[redacted] was sitting inthe front seat of [redacted]'s Red Toyota Corolla, [redacted] Said okay I got The 500.00 in cash and The rest will have to come off of my Credit card, [redacted] asked again about the credit Card fee, Mr.O[redacted] responded that it was okay and that he would just charge [redacted] the $500.00 dollars, [redacted] responded are you sure.he responded yes and [redacted] continued to drive Mr.O[redacted] back to his vehicle which was parked by the property in question. Before Mr.O[redacted] exited [redacted]'s vehicle she asked do I get a reciept and a bussiness card.He explained that they was in his car and He had to get them , He then asked for my phone number again and texted send me your address, When [redacted] asked about the text he said that he texted that so he can send the bussiness cards in the mail because he thought he had some in his car and he dont, He explained that he was going to send multiple cards and if I send refferals he would send me some money back for refferal, He explained that is company depends on refferal and thats how he get bussiness.on september 12, 2015 [redacted] recieved a call from the occupant in [redacted] where previous repair work was done by Top Notch Roofing, Remodeling & Construction LLC [redacted] explained that the area was still leaking and the water was still coming through the house in the same spot that was repaired yesterday. [redacted] tried to call Top Notch Roofing, Remodeling & Construction LLC and inform them about the work that was done. [redacted] was not successful in reaching Mr. O[redacted] by calling him so she sent Him a text that stated. September 12, 2015 9:23amThis is [redacted] you the roof yesterday,you said you did the roof yesterday.it rained where you did the roof yesterday and it went right throughso you can you give me a call back as soon as possible. At 9:48 [redacted] sent another text,When you get this message please respond back. This is [redacted] you claimed to repair my roof yesterday on [redacted] wilkinsburg. My roof still leaks where you said you made the repairs, There was no repairs made and you took my money without doing the work I paid you for, Please give me a call so I can get my money back.At 9:55am Mr.O[redacted] responded I will call you when Im done with job meeting should be done around 10:30.another texted followed at 9:56, you paid for a repair. we repaired 3 holes in your roof and installed new shingles. Im 100% sure that is not whats leaking.Your roofDesired Settlement: I would like for either the repair to be complete or a refund,I would also Like to see the bussiness held accountable for decieving a consumer.

Business

Response:

To whom it may concern, On 6/11/2015 I Derrick O[redacted] owner of Top Notch did perform an estimate for [redacted] at [redacted]. This estimate was executed without Ms. [redacted] because she did not show up for the estimate. I then made Ms. [redacted] aware that her roof was not in good condition and a roof replacement was needed but a roof repair could be performed as requested. The amount of repair was $750.00 for material and labor. On 9/9/2015 her daughter [redacted] contacted me about performing repair. After a brief conversation both parties agreed to a time and date for repair to be executed and Ms. [redacted] then asked if Top Notch took credit cards. I assured her that we do take credit cards and merchant services charges my business an extra % fee for using credit cards. On 9/11/2015 I contacted Ms.[redacted] via text for address confirmation and to give her an ETA. Our appointment was set for between 430-5pm which I arrived approximately 4:35 at her property in my SUV. One of my guys pulled up with my work truck at approx. 4:40. As soon he arrived we set up a ladder and began the repair on the roof. We found there to be three small holes in the same area on the back side of the roof in which we repaired and installed shingles over the area of concern. This completed the repair at [redacted] at approx. 5:10. In this same time frame I did talk to Ms.[redacted] on her sisters phone stating she would be late and was in route from Oakland. I informed Ms.[redacted] that we were finishing up and loading tools on to truck. I also told her that I would wait at property for payment in full since job was complete. After I waited for 15-20 min Ms.[redacted] showed up to property around 5:30. At this time I explained the repair that was executed and showed Ms.[redacted] pictures of the holes and the shingles we installed on back side of roof. My roof mechanic and I then proceeded to explain the poor condition of the roof and offered to show Ms. [redacted] the repair from the ground in the rear of her property. We again talked about how old and in bad condition the roof was in. We then took measurements for Ms.[redacted] for a whole new roof replacement as she requested. Ms.[redacted] then asked what other work my company does. I told her a broad scope of work and she proceeded to show my roof mechanic and I some other issues on the inside of the property. Ms. [redacted] then asked for business cards and I looked in my SUV and told her I did not have any business cards or job invoices on me. I told Ms.[redacted] to text me her address and I would mail her business cards and a job invoice. Ms.[redacted] then informed me she had a new credit card and that she needed to go an ATM and asked if I wanted to follow her or ride with her. I rode with Ms.[redacted] to the ATM and she proceeded to take out cash. Ms.[redacted] then got in the car with $500.00 cash and counted the money out to me. I stated that the repair was not as extensive as I thought and $500.00 was okay and the $750.00 as originally quoted was unnecessary. Ms.[redacted] then drove me back to my SUV at her property. Ms.[redacted] then asked me for business cards and a job receipt as I exited her vehicle. I told Ms.[redacted] my business cards and job invoices were not in my SUV and then I texted Ms.[redacted] at 6:06pm “send me your address” and told her I would mail her cards and job invoice. This text was never answered to this day and a job receipt invoice was mailed to [redacted] st the next morning. Before I left [redacted]st. I told Ms.[redacted] I appreciated her business and that I have built my business through referrals and looked forward to hearing from her or people she knew that need work done. We both then left the property approx. 6:15pm. The next morning around 9am on 9/12/15 I received some text messanges from Ms.[redacted] about the roof was still leaking and she wanted her money back since we didn’t do anything. I responded at 9:56 stating “you paid for a repair. We repaired 3 holes and installed new shingles. Im 100% sure that is not whats leaking. Your roof is old this is what we were telling you yesterday” and at 9:59am “let me see how soon a mechanic can come and see what else is going on. We are referral based so your satisfaction is my priority”. We spoke that afternoon around noon and I told Ms.[redacted] I personally would go or send a mechanic that upcoming Sunday or Monday. The next time we spoke Ms.[redacted] informed me that someone put a tarp over back section of roof. I offered to re evaluate roof and within days I received this letter in the mail. I always tell customers before a repair that I cannot warranty roof repairs because there are too many variables out of my control. Ms.[redacted] was polite and understanding throughout this process and I value her as a customer. I regret that Ms.[redacted] felt this was the best course of action since I answered and responded to all her calls and text messanges. I would be willing to go back and make sure our roof repair is sealed and not the cause of the leak. Also look over the roof again and reevaluate it so she can have peace of mind in her home. Thank you, Derrick O[redacted] Owner Top Notch Roofing, Remodeling & Construction LLC