[redacted] called into Top Performance Automotive and he responded that he wastrying to contact [redacted] ***We told him that we had purchased the businessof [redacted] ***After explaining it to him several times he made anappointment to have his vehicle looked atHe dropped vehicle off beforeoperating hoursWe called [redacted] to ask what their concerns wereTheyhad three issues wanting to be addressedFirst was the engine had a problemwith a “check engine” light onSecond was a problem with the power windows andthird, he suspected an oil leak at the engine turbochargerWe told him thereare diagnostic charges with the engine and a separate diagnostic charge withthe power windows (two separate concerns, not related to each otherTechnicianhas to complete a different set of diagnostics for the two non-relatedsystems)The third concern with the turbocharger oil leak, told [redacted] that wewould look at that for no charge [redacted] agreed to these chargesOur policy forevery customer is to inform them of the dollar amount before continue, nomatter if the charge is only a $Afterdiagnostics were completed, [redacted] was called to report our findingsTwo repairsfor the engine concern, one repair for the power window concern and informedhim the turbocharger wasn’t leaking oil, the oil leak was coming from the frontand rear oil seals on the engine crankshaft and the engine oil pan was alsoleakingOil leak repairs alone totaled up to over $He was upset aboutthe repair costs but it is our responsibility to inform the customer of all theneeded repairsIt’s the customer’s decision if they want to repair vehicle ornotTherewere several phones calls between Top Performance and the [redacted] in whichwe talked to [redacted] and his wifeI don’t know if they were communicatinginformation from each phone call to each otherWehave never had one customer have a problem with us taking over [redacted] ***and have been very happy with our servicesMost claim our services and repairsare less expensive than [redacted] ’s [redacted] ***It seems the [redacted] biggest concern was that Top Performance purchased the [redacted] ***company and didn’t change the original phone numberWe did not change thephone number so all of the previous clientele could get in touch with usThisnumber will be in effect for almost two years from business purchase dateWithall current listings with the previous company name in advertisement, online,phone books will drop off when their original contracts expireWe have no ideaall the locations of where [redacted] has advertised or listed their phonenumberOld phone numbers are automatically forward to Top PerformanceAutomotive and we have no idea that it is an incoming phone call from the old Independentphone numberWe answer the phone “Top Performance” and huge signs “TopPerformance Automotive” on the building, you know it’s not [redacted] ***.The [redacted] chose to bring their vehicle, go over the problems with theircar, went over diagnostic charges and continued with diagnostics “BAIT ANDSWITCH” ??? If the [redacted] didn’t want to have services completed here,leave before dropping off vehicleThe statement of service adviser’s actingsnotty, simply made upWe don’t talk to customers in that mannerThey talkedto two advisers (one being myself) and our notes of all the experiences notedwith the [redacted] don’t match their claims of being treated rudelyWeare not refunding the diagnostic money for services performed and the [redacted] have been told to never return to our shop after all the problemsthey have caused
[redacted] called into Top Performance Automotive and he responded that he wastrying to contact [redacted] ***We told him that we had purchased the businessof [redacted] ***After explaining it to him several times he made anappointment to have his vehicle looked atHe dropped vehicle off beforeoperating hoursWe called [redacted] to ask what their concerns wereTheyhad three issues wanting to be addressedFirst was the engine had a problemwith a “check engine” light onSecond was a problem with the power windows andthird, he suspected an oil leak at the engine turbochargerWe told him thereare diagnostic charges with the engine and a separate diagnostic charge withthe power windows (two separate concerns, not related to each otherTechnicianhas to complete a different set of diagnostics for the two non-relatedsystems)The third concern with the turbocharger oil leak, told [redacted] that wewould look at that for no charge [redacted] agreed to these chargesOur policy forevery customer is to inform them of the dollar amount before continue, nomatter if the charge is only a $Afterdiagnostics were completed, [redacted] was called to report our findingsTwo repairsfor the engine concern, one repair for the power window concern and informedhim the turbocharger wasn’t leaking oil, the oil leak was coming from the frontand rear oil seals on the engine crankshaft and the engine oil pan was alsoleakingOil leak repairs alone totaled up to over $He was upset aboutthe repair costs but it is our responsibility to inform the customer of all theneeded repairsIt’s the customer’s decision if they want to repair vehicle ornotTherewere several phones calls between Top Performance and the [redacted] in whichwe talked to [redacted] and his wifeI don’t know if they were communicatinginformation from each phone call to each otherWehave never had one customer have a problem with us taking over [redacted] ***and have been very happy with our servicesMost claim our services and repairsare less expensive than [redacted] ’s [redacted] ***It seems the [redacted] biggest concern was that Top Performance purchased the [redacted] ***company and didn’t change the original phone numberWe did not change thephone number so all of the previous clientele could get in touch with usThisnumber will be in effect for almost two years from business purchase dateWithall current listings with the previous company name in advertisement, online,phone books will drop off when their original contracts expireWe have no ideaall the locations of where [redacted] has advertised or listed their phonenumberOld phone numbers are automatically forward to Top PerformanceAutomotive and we have no idea that it is an incoming phone call from the old Independentphone numberWe answer the phone “Top Performance” and huge signs “TopPerformance Automotive” on the building, you know it’s not [redacted] ***.The [redacted] chose to bring their vehicle, go over the problems with theircar, went over diagnostic charges and continued with diagnostics “BAIT ANDSWITCH” ??? If the [redacted] didn’t want to have services completed here,leave before dropping off vehicleThe statement of service adviser’s actingsnotty, simply made upWe don’t talk to customers in that mannerThey talkedto two advisers (one being myself) and our notes of all the experiences notedwith the [redacted] don’t match their claims of being treated rudelyWeare not refunding the diagnostic money for services performed and the [redacted] have been told to never return to our shop after all the problemsthey have caused