Top Performance Roofing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me. HOWEVER I am not able to say that the matter is resolved - we have been in communication but the repairs have not happened and the warranty paperwork has not yet been provided
Sincerely,
*** ***

Hello, By the time you read this you should have already been contacted by ** ***, one of the owners of the company along with our local Branch manager By now, new skylight (s) should have arrived and had install attempted, as well as the gutter drainage issue identified for
correction We are extremely sorry for the issues you have encountered and accept full responsibility We can not at this time explain why our production manager was so hard to be in touch with to resolve your issues however, we are looking into the situation and taking the appropriate actions to prevent this from occurring in the future to you or anyone elseOur main office is always available to anyone who has challenges reaching a representative of the company directly, the number is on the top of all agreements The experience you encountered is by no means indicative of our company, the way we do business or the experience we wish to leave any of our relationships with following working with us The service we offer is SOLID and delivered with the greatest level of intended integrityWe are passionate about helping you and others in the community Unfortunately when you do enough business eventually something goes wrong and we regret fully that it was you who had to experience this very unfortunate situationPlease accept our deepest apology and allow us the opportunity to make this right for you! Call our main office at ANY time you feel you need to Thanks for your understanding. Top Performance Roofing, StLouis, Mo

I am waiting for written confirmation from her contractor for her approval to make the repairs, and from there I will be moving forward to resolve this issue.