Top Properties is acting as an agent for the landlord in this transaction and property was delivered in a condition fit for habitation and was more than willing to perform any repairs needed to the property if presented in an appropriate fashion. At this time Top Properties is not able to refund the Security Deposit funds as they will be used to pay for the vacancy time caused by the tenants not fulfilling their duties under the lease agreement.
Hi, I have been informed that all repairs have been completed at this time. I do apologize for the inconveniences this has cause. The appliances being in newer shape did not make them candidates for direct replacement vs repair and the owner of the property wanted to make sure they were not under warranty before moving forward with repairs. Because of the specialty nature of the appliances our standard appliance company would not work on them. When parts were ordered and then did not rectify the issues we addressed the issue and ordered the correct parts, but between shipping and install times I can understand that this is a frustrating process. Our first and foremost items we wanted to have completed were the repairs to the property and now that those are complete we will be discussing the possibility of the rent concession with the owner of the property. The owner will have the final say to this matter and will be working diligently with him to find an acceptable resolution. I personally will give you a call over the weekend to discuss in more detail. Thanks, [redacted]
Complaint: [redacted]
I am rejecting this response because:xThe lease clearly states that commencement of the lease is dependent on possession being turned over. The property was not habitable and therefore unable to be turned over. Top properties then by their own standard had 30 days to make home habitable. The landlord and managment company know where the mold is and that it exists. By the terms of the lease top properties did not attempt to turn over possession within those 30 days. By the terms of the lease I am entitled to my deposit. Top properties did not attempt to provide possession of premises within 30 days of agreed commencement date 0f June 1,2016 therefore by terms of lease I am entitled to my deposit of $ 1400.00. In the state of colorado the premises was not fit for human habitation. I am concerened as to the ethics and legality of this business' practices and fear many people have and will be exploited by this company.
Sincerely,
[redacted]
Top Properties is acting as an agent for the landlord in this transaction and property was delivered in a condition fit for habitation and was more than willing to perform any repairs needed to the property if presented in an appropriate fashion. At this time Top Properties is not able to refund the Security Deposit funds as they will be used to pay for the vacancy time caused by the tenants not fulfilling their duties under the lease agreement.
Hi, I have been informed that all repairs have been completed at this time. I do apologize for the inconveniences this has cause. The appliances being in newer shape did not make them candidates for direct replacement vs repair and the owner of the property wanted to make sure they were not under warranty before moving forward with repairs. Because of the specialty nature of the appliances our standard appliance company would not work on them. When parts were ordered and then did not rectify the issues we addressed the issue and ordered the correct parts, but between shipping and install times I can understand that this is a frustrating process. Our first and foremost items we wanted to have completed were the repairs to the property and now that those are complete we will be discussing the possibility of the rent concession with the owner of the property. The owner will have the final say to this matter and will be working diligently with him to find an acceptable resolution. I personally will give you a call over the weekend to discuss in more detail. Thanks, [redacted]
Complaint: [redacted]
I am rejecting this response because:xThe lease clearly states that commencement of the lease is dependent on possession being turned over. The property was not habitable and therefore unable to be turned over. Top properties then by their own standard had 30 days to make home habitable. The landlord and managment company know where the mold is and that it exists. By the terms of the lease top properties did not attempt to turn over possession within those 30 days. By the terms of the lease I am entitled to my deposit. Top properties did not attempt to provide possession of premises within 30 days of agreed commencement date 0f June 1,2016 therefore by terms of lease I am entitled to my deposit of $ 1400.00. In the state of colorado the premises was not fit for human habitation. I am concerened as to the ethics and legality of this business' practices and fear many people have and will be exploited by this company.
Sincerely,
[redacted]