Top Properties Reviews (%countItem)
Top Properties Rating
Address: 6000 E Evans Ave Ste 3-320, Denver, Colorado, United States, 80222-5441
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I have had Top Properties manage several properties for me. I wish to express the immense appreciation that I have for their professionalism and consistency in the two years that I have worked with them. Every encounter with them and our property manager, David, has been seamless and held to a high standard which I expect from a property management company. I liked to say as well that an underserved negative review for a business is unfair, and frankly, a form of bullying. I wish to make clear the reality of how professional Top Properties and David have been.
I recently had a brand-new, high-end home rented to tenants that seemed great initially. Once in the home, they were more than demanding. The tenants took advantage of the one-year builder's warranty, insisting that the builder himself come out to perform simple and routine maintenance tasks such as tightening a toilet seat and changing a light bulb. The constant complaints prompted me to inquire if they wished to be let out of their lease though they declined. Meanwhile, David (Top Properties) tried to do everything to appease them and reminded me that it was important that renters are well taken care of, while Top Properties takes care of the property. The tenants left the home soiled upon their departure and then insisted that it had been “immaculate.” The tenants damaged our new stainless-steel refrigerator door with fist-sized dents and claimed that should be considered “normal wear and tear.” They destroyed the oven door glass (not covered by the warranty, because although there were instructions on hand failed to read them and remove steel oven racks prior to turning on the self-cleaning cycle). They drilled large, ugly holes into the new stucco siding, which subsequently required professional repair, in order to put up a string of patio lights without asking for help or permission. Top Properties handled the situation with the upmost professionalism and integrity. They charged appropriately for remedying the damages and cleaning up after the tenants left (only actual cost of repairs and nothing more). It is a fact that the tenants won a small amount in small claims court, but it definitely had nothing to do with the integrity of Top Properties. Top Properties’ lease, including the specific lease referenced and signed by another reviewer, was more than fair to both lessee and lessor. It was reviewed and approved by one of the finest real estate attorneys in Denver.
I will continue to utilize their services, including having Top Properties lease and manage another newly built, high-end home for me. I am so glad to have them and to be able to continue with my other priorities knowing, by this experience, that they will consistently follow ethical and legal guidelines even when faced with the most difficult tenants.
Thank you Top Properties!
We took Top Properties to small claims court and won. This company takes advantage of their tenants by requiring them to sign leases which lead them to believe they have agreed to things that are against the law. They also attempted to charge us for repairs that were clearly not our fault, which the judge saw through immediately. Top Properties attempted to withhold $665 for carpet cleaning, general cleaning and administrative fees. This is against the law. Landlords cannot withhold money for anything that is "normal wear and tear". When we moved out, the house was immaculate. Just because the owner or landlord wants to do additional cleaning, does not mean tenants must pay for that. They don't. Top Properties makes you agree to this in their lease, which is against the law, and they know it. They also tried to charge us $356 to replace the glass on the oven door, which shattered when we turned the oven on to self-cleaning, prior to moving out. Top Properties also had to reimburse us for the $293 they withheld for "dents in the refrigerator door". Know your rights! Read up on the statute and take these crooks to court!
My primary concern is with handling of rent payments at Top Properties. I became a tenant with Top Properties in January of 2019. Since I moved in, I have been given inconsistent information regarding my rent payments. I was told by my property manager I should pay my rent online through the Top Properties online portal. When I first logged on to my portal to pay my rent at the end of January, I anticipated seeing $600 was owed as this was the amount I determined I would be paying with my roommates to cover the total lease listed on our rent. This was not the case. Since I moved in in January, the amount owed displayed on my online portal has been different each month. One month it was $570, the next it was $550, then it went back to $570. Each time I asked staff at Top Properties, both in person and over the phone, about the changing of my rent payments I was told the displayed on my online rent payment portal was accurate and that I should not be worried about being asked to pay for additional rent later as a result of the changing amounts I was paying in rent. I was also concerned about the changing rent due amounts because I believed, based on the lease and the payments made by my roommates, that I owed $600 per month but I was repeatedly assured by Top Properties staff that the most accurate amount due on my account was the amount displayed on the online portal so if I payed this amount, our property owed no additional rent. When I attempted to pay my rent in April, I was told I owed $770. This was because our property had been fined for late / incomplete rent payments. After several conversations in person, over the phone, and via email with multiple staff members at Top Properties, I was told our property was short $324 in rent and the reason my payments had changed each month was because the office assistant who processed my payments quote "didn't know how to use a calculator." I'm incredibly frustrated by the way the situation was handled and I'm concerned for other tenants and property owners who wish to work with Top Properties as they have not demonstrated sound financial management.
Apologies for the inconvenience with the difficult accounting. This tenant’s ledger can be particularly confusing as there were three separate roommates making different rental amounts for their monthly payments. Some of the payments were submitted in advance and as partial payments, along with one roommate paying an overage of $5, each month, starting mid-lease.
When the previous, third, roommate vacated and another took their place; the vacating tenant did not pay their portion of the final month’s rent. It was later, faithfully paid by one of the remaining roommates but received beyond the grace period for rental payments and a late fee was assessed. Adding to the accounting confusion, that late fee was not paid as the roommates continued with their advance, partial rental payment system.
We are thankful that we were able to clarify the confusion to all parties and have come to an agreement, including clearing the previous late rent fee and offering a no interest payment plan that would work best with the tenants. Satisfying the lease and correct rental amount.
We ask that the complaint be satisfied as we have come to a resolution at this time.
Complaint: ***
I am rejecting this response because:
The response from Top Properties did not address the issue within my original complaint. It addressed an issue regarding a late fee that was identified on our account after the time of my complaint. I have agreed to pay the additional amount because I was afraid I was going to be evicted from my place of residence. I still am not happy with the way the situation was handled, the way I was treated, and the continued mismanagement of our property as there have been additional issues since the time of my complaint
If it would be possible, I’d love to set up a mediated conversation with Top Properties to both resolve the issue and ensure other tenants don’t receive the same treatment.
Sincerely,
J
We are open definitely to a mediated conversation. Please contact us with scheduling if you would like to discuss further. Regarding the original complaint; we were not asking for anything additional to be paid but rather the incomplete rental payments that were submitted, to be made whole in accordance with the lease. We did so without any threat of late fees, eviction or any other penalties. We worked with a payment schedule that would be the best fit for the tenant as well. Simply asking that the full rental amount, that was agreed upon by all parties on the lease, to be paid in full. Rent ledgers with multiple parties can be confusing, especially when one of the tenants does not pay. Their was some confusion around the amount owed, but our system auto calculates the balance owed by the tenants and this amount was correct in the end.
Top Properties as a whole was a pleasure to work with. The team was very professional and went out of their way to accommodate my needs. Jeff walked me through every step of the home buying process which helped to assure that I was making the right decisions for my family. I recommend Top Properties to all my friend and family.
When we relocated our family to the Denver area, we didn't know what to expect, and we needed a bit of help. Now, this area is our home, and Top Properties played a very important part in both our first rental and our first home purchase here.
Top Properties and Ryan Prun made our first Denver renting experience great -- finding the right house was easy, and when problems happened with the A/C, Ryan's communication was always clear, and he managed a professional team to quickly the unit as soon as possible. Having been former landlords ourselves, we were *veryhappy with the place we rented and the overall experience.
When it came time to find a home to buy, Ryan helped with that, too, and we were happy to give him our business. His experiences in the Denver area helped us find the perfect home in a neighborhood with great schools for our children, and his market knowledge helped us make a strong offer so we could get the right house for us.
Moved into a property Managed by Top Properties Real Estate. Since move-in, a number of repairs essential to daily living have neglected to be completed in a timely and efficient manner.
Was forced to go 2 months without having stove range top repaired for cooking, 1 month with an inoperable oven. Begged to have kitchen repairs completed before my Son and his pregnant wife's visit from *** in June, and before my Husbands birthday in May. BOTH dates expired without repairs being made. I had to leave my home to prepare meals for my Guests. I have pleaded with my Property Manager to fix a number of issues, including the stairs that have proven to be hazardous. Currently the oven and microwave are inoperable.
I've made a host of calls to Top Properties, my Property Manager, and other affiliates of the company. I've communicated through voicemail, email, and text to Top Properties . . . to no avail. My Property Manager treats my issues as if they are unimportant. He is careless and neglectful. MY RENT HAS BEEN PAID IN FULL and ON TIME despite the neglect I've been shown.
Hi,
There have been some challenges with this property and we have been attempting to rectify in a timely fashion, but some problems have lingered longer than our typical turn around due to their complicated nature. Attached are invoices from repairs completed. As the stove invoice indicates Top Properties was informed that it was in working condition as the malfunctioning part was replaced. We do have the second control board on order from the supplier to repair as well and will be repaired as soon as delivered. Also on order are the correct knobs for the range for the temperature control, the set originally ordered did not fit correctly and replacement set was ordered. Microwave was brought to our attention more recently, owner of property has new microwave on order from ***. As the appliances in this property of a nicer variety, it was decided to repair vs replace and repairs turned out more complicated than anticipated due to the specialty appliances. Top Properties and the owners of the Property are dedicated to have these issues rectified and apologize for any delay in service.
Thanks
Complaint: ***
I am rejecting this response because:
I am not confident the repairs will be made in a timely and efficient manner. After waiting weeks for the Oven/Range top to be repaired (including wrong parts ordered) the oven completely malfunctioned shortly there after. The tech doing the Oven repair, told me that all the repairs he recommended were not honored, so he couldn't assure me there would be no more issues with the stove. Sure enough, it's not working again.
It is extremely difficult to go an excessive period of time without a stove or microwave. I'm not able to leave the house for food anymore because I recently had surgery. Mobility is limited and I won't be able to drive for a long time.
I appreciate that Top Properties is reacting to my concern but, am disheartened that the process has taken so long, and important deadlines have expired that brought hardship, and embarrassment to me.
In addition, I asked to have a reduction of rent for the upcoming month, since we have not been able to successfully use key features of the home, and absorbed additional costs, and inconvenience by having to order food, and leave home to prepare meals for important events, and out-of- state guests. I have received no acknowledgement of that request.
The former resident of this unit told me that Top Properties did not respond to their calls or concerns when she and her family lived here. I was very hopeful that my situation would be different.
In addition, I requested to speak to *** (owner of TP directly), the only communication I've seen from him is in his response to Revdex.com. My Property Manager will text, not call and speak with me directly. Their actions aren't reassuring however, I am still hopeful that the repairs will be made, without further mishap. I just want to live comfortably in this place that I have committed to for 18 months and treated respectfully when I present valid concerns that interrupt my day to day living.
Sincerely
Hi,
I have been informed that all repairs have been completed at this time. I do apologize for the inconveniences this has cause. The appliances being in newer shape did not make them candidates for direct replacement vs repair and the owner of the property wanted to make sure they were not under warranty before moving forward with repairs. Because of the specialty nature of the appliances our standard appliance company would not work on them. When parts were ordered and then did not rectify the issues we addressed the issue and ordered the correct parts, but between shipping and install times I can understand that this is a frustrating process.
Our first and foremost items we wanted to have completed were the repairs to the property and now that those are complete we will be discussing the possibility of the rent concession with the owner of the property. The owner will have the final say to this matter and will be working diligently with him to find an acceptable resolution. I personally will give you a call over the weekend to discuss in more detail.
Thanks