Top Quality Construction, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have no reason to lie about such damagesHow can I prove my word and have my gear shift repaired? Is taking a lie detector test the only source available to prove my honest word? I understand we are all human and mistakes are bound to happen, but it definitely proves his lack of professionalism when he just wants to completely ignore my calls/texts instead of working with me to resolve this problemHe told me he was placing in a claim to his insurance company to have them pay for the damages but I never heard back from him againWas he just trying to buy time and force me to just forget about the damages caused to my car? All I want is to have [redacted] own up to the mistake by paying for the repair of my gear shift Regards, [redacted]

We have been established here since We are human and we do make mistakesI will tell you that when we do make a mistake we live up to it and we fix itWe have a great reputation here at this establishment and customer satisfactionMy guys that do the detailing are very honest with me and
come to me if they do something to a vehicleBoth my guys working on the car that day both said that the letter was already missingAlso we only use soft micro fiber towels in that area and no possible way that could wipe a letter off the gear shifterI went on some of the forums about this issue and found a few complaints about the same thing with the letters just falling offIf we make a mistake we own up to it and will have it handledIn this case we know we didn't harm this vehicle and it was already there in the first place. Thank you,
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I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I am once again disappointed with how Manven Salon is choosing to fix this situation. First of all you are trying to distort my words by saying that I requested to have my hair "lighter" in a sense of just putting high lights in to it. I was very clear that I wanted to go from black to brown. Not black to blond highlights. Besides her getting it wrong, the damage done to my hair will take at least another 4 years to make it look better. The amount of time she left me under the bleaching process damage a great amount of my hair and I have pictures to prove it. There is no deep conditioning in this world that would make those parts grow back over night. There was and I continue to see daily breakage due to the lack of attention of your hairstylist [redacted].  What I find interesting is that you never showed any regret or apologized for what [redacted] did in my hair until this response you sent via the Revdex.com. You were rude and aggressive on the phone with me, trying to hide her mistakes behind the waiver I signed. In my defense I wouldn't have signed the waiver if I didn't believe that she was capable of doing my hair as requested.  I new I wasn't going to come out exactly like the picture I showed but I wasn't expecting to come out totally different either and with all my hair damaged.  You mentioned that you guys accommodated me to stay longer at your place (from 2 to 3hrs). In which way, shape or form you call that accommodating?!? My experience was terrorizing! Imagine yourself being on a strange place, unhappy with what it's happening and no one seems to care.  I payed attention on how your dismissed the lady in front of me. You asked how she liked her hair, if she wanted to make another appointment, etc. When was my turn you never made none of those questions. You told me the total and you offered to walk me to my car. That was it.  On the next day, when we talked, I mentioned on our phone call that you charged me for 2 toners, you told me that you had charged me for only one. Why would you have done that if [redacted] did everything correct according to you?! It's clear to me that [redacted] and your wife [redacted] were very aware of how upset I was but not even once you or your wife came to calm me down. Very unprofessional.  We spoke on the phone once and the way you were treating me I didn't feel welcomed anymore at your salon. I called a second time and drove to your salon and you never returned my call. As a new client, here I am trying to give your business another chance but instead I get the cold shoulders.  All I wished was for you to be willing to see me after I called you the first time and see if I was telling you the truth. All you did was upset me more by trying to blame me for signing the waiver. It seems to me that the waiver is just a clear note that you hire incompetent hairstylist and you send them new clients that have no clue on what they are getting in to.  I personally made my appointment with you [redacted], and when you gave me [redacted] as my hairstylist you assured me that someone else was going to supervise her work. She was the only one who touched my hair the entire time.  I do not feel comfortable in your salon anymore By asking my back is the minimum you could do to pay the cost for all the hurt and damage done to me.  Now, if your final decision is to continue to hide your bad service behind a piece of a "waiver" that's okay with me, it's your business name in the line not mine. I can guarantee you that your salon will not be getting any good business reputation for what was done to my hair and the way you are handling this. As the "Owner's husband/receptionist" you have a very poor customer relations skills.  If you choose to return my money I promise not to comment on this incident any further.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have no reason to lie about such damages. How can I prove my word and have my gear shift repaired? Is taking a lie detector test the only source available to prove my honest word? I understand we are all human and mistakes are bound to happen, but it definitely proves his lack of professionalism when he just wants to completely ignore my calls/texts instead of working with me to resolve this problem. He told me he was placing in a claim to his insurance company to have them pay for the damages but I never heard back from him again. Was he just trying to buy time and force me to just forget about the damages caused to my car? 
All I want is to have [redacted] own up to the mistake by paying for the repair of my gear shift. 
Regards,
[redacted]

The customer reached out to request how to prevent the color from bleeding. My recommendation was to not shampoo for the first 48 hours and to purchase a color safe shampoo like [redacted]'s Ultimate Color Repair before the customer left the salon. As an owner of a top salon I do normally offer free haircuts and the only reason that this was offered was due to the budget restraints provided by the guest for her service and her friend that referred her to our salon has been a great guest of mine for more than 4 years in she has visited our salon on 23 individual appointments during that time period. I agreed to offer a free haircut with the payment of her color service as a one time negotiaion.The product applied on the guest was from [redacted]'s The Color line which is the original permanent color line for the billion dollar company. I spoke with the regional director and she advised that the customer was sent Shampoo 2, Thicken Up, Stay Strong and Color Protect Daily Conditioner as a response to her complaint. The guest has received a complimentary haircut with a value of $60 that she expressed extreme satisfaction with and a color of a non natural shade (Violet) with proper maintenance instructions that were not followed. I can not stand by nor refund a service that was first discounted as well as having my professional advice not adhered to. Unless [redacted] put the wrong color product but the right shade in the tube used by me, the client received a permanent hair color during her visit. We stand by our decision not to refund the client and plan to pursue legal action for not paying for a service if she plans to attempt to charge back the services. Just as any retailer offering a promotion for a good or service with a buy one get one, the offer is only valid with the original purchase and that is the color that the guest admitted to loving and not following proper post care instructions.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I stand by my earlier statement in that the color that [redacted] applied was either not permanent or not applied properly, possibly both.  The color was coming off on my pillow case and when I was sweating prior to my hair being washed.  The first time that it got wet in the shower, prior to any shampoo or any product was placed on it, massive amounts of dye were coming out.  The fact that I made an appointment to come back and have [redacted] take a look at my hair to see what was going on and she called prior to the appointment and then refused to look at my hair tells me that a mistake on her part was made.   A “top salon” (or any salon) would treat clients better than this.  They would apologize that there was a problem and try to correct it.  At the very least she should have taken a look at my hair to see what was going on and see what she could have done to correct it.   As far as budgetary constraints, the only other option I was offered for color was highlights which were over $200. I was not willing to spend over $200 for the fist time at a new salon.  Nor did I ever try to negotiate the price or cost of services.  I was offered a complimentary cut with my first color in the salon.  As you can see in [redacted]’s statement, this is something she normally does.  It was never explained to me that this was because I was referred by a friend.  As far as information on the referral, I was told that my friend would receive $10 for goods or services for the referral and that if I referred someone in the future,  I would receive $10 for goods or services for every referral. [redacted] asked me if I had color safe shampoo at home as I was checking out and I stated that I did and that it was [redacted].  She did not at anytime while I was in the salon recommended using a specific [redacted] shampoo and only said that she would convert me over to [redacted] once I used the [redacted] I had up.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As you can see from the "exact message" that I sent to [redacted], she has never answered the question on how to get the color to stop bleeding from my hair.  The issue is that the hair color/dye that [redacted] used was defective.  Permanent hair color won't wash out of hair or bleed onto clothing, towels, etc. and most certainly should not run down a person's face when they sweat or go out into the rain: [redacted]  please see the section at the bottom titled Type of Hair Color  [redacted] would not even see me for an appointment to see if there was anything she could do to stop the bleeding.    As far as this being "at this late date", as stated in my complaint I made an appointment to be seen for the bleeding issue and [redacted] wouldn't see me.  I'm still waiting for a call from her director.  I have been trying to dispute this transaction through my credit card company and they recently suggested that I file a complaint with the Revdex.com.I was told the hair cut was complimentary with my first coloring at the salon.  
Regards,
[redacted]