Top Sales One Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The [redacted] was never presented to us until after the purchase [redacted] AGREED and wanted to look at [redacted] when it came in to be sure there were no issues with this car either After we received the title in the mail and we didn't receive a call saying it arrived he called back and asked Jason if the car came in yet so he can come look at it Jason informed him that he had already sold it to another customer because he felt Zack "wasn't interested enough" [redacted] was very much interested in the [redacted] and both parties agreed that we wanted to look at the vehicle first After they sold the [redacted] we wanted to look at they would not communicate with us, that is why we seeked council in getting a lawyer As far as the warranty, he has advertising because the paper that was in the window of the vehicle stated day / mile warranty and no where on there did it say that you had to purchase the warranty I did dispute with my credit card company the charge because we purchased the car under pretenses and were lied to I got a "temporary" reverse for days and the charges were put back on my card We are still paying for a vehicle that only lasted month from that dealership Their quality in cars are not what they represent I am very willing to go publicly about this issue and inform everyone about the dangers of this company and their "credibility".Regards, [redacted]

July 14, 2015On January 31st of 2015, [redacted] and [redacted] came into our dealership and purchased a [redacted] on ***'s [redacted] credit card, They did not purchase a warranty, this vehicle was sold as is, A [redacted] was presented before the sale, during the sale, and after the sale.Approximately 4-days after [redacted] purchased the vehicle, he came into the dealership because he reviewed the [redacted] and [redacted] a discrepancy in the mileageOnce Top Sales was made aware of the discrepancy we were willing to put [redacted] into a new vehicle at no extra costThe only stipulation, since the vehicle was titled in [redacted] 's name, was that Top Sales needed the title before we could trade the vehicle [redacted] was told once he received the title in the mail, within the next few days, to bring the title and the vehicle into the dealership and we would get him into a new vehicleIn the meantime, we started to shop for a new LancerThe sales rep found another [redacted] exactly like the original Lancer; it was the same make/model, same color, also automatic, three years newer, and had lower milesPrior to purchasing the vehicle, we presented the details to [redacted] but at this time [redacted] refused the deal and refused to return the vehicle.On February 6th of 2015, we received a chargeback notification from our credit card processing company [redacted] initiated the chargeback because the cardholder disputed the quality of goodsAfter providing the same information we are submitting to you, the chargeback was reversed.On February 19th 2015, [redacted] called the sales rep and stated that he was not happy with the vehicle due to the mileage discrepancy and several mechanical issues his mechanic diagnosedHe also stated he was going to get a lawyerAgain, [redacted] refused to let us trade out the vehicleAn April 5th 2015, we received a letter from [redacted] ’s attorneyThe letter states, “Top Sales refused to address the issues.” As I mentioned above and provided in the attached documents, this is far from the truthWe were/are more than willing to make this deal rightIn addition, the letter states [redacted] began to experience mechanical problems shortly after he purchased the vehicle, his mechanic stated that the vehicle was NOT roadworthyAgain, the vehicle was sold as is, Please note, during this time [redacted] was seen driving the vehicle, several times.On May 14th 2015, we received a pre-arbitration letter stating [redacted] was disputing the original findings because the cardholder still claimed the goods were not as described nor did we meet the customers' expectationsWe responded with a letter, which stated the same information as I mentioned aboveWe also provided additional paperworkOnce again, the information we provided was proof enough that we did everything within our means to try and make this deal right and they ruled in our favorThe case with [redacted] is now closed [redacted] did not make the Revdex.com aware of thefact that he filed a complaint with [redacted] He did not make Revdex.com aware of this because he lost the case.Attached are the documents we have to back up our story, the truthI have also attached a detailed breakdown to specifically point out the important points on each document.In Summary, Top Sales did NOT do anything illegalThe information that [redacted] provided the Revdex.com is falseOnce [redacted] ed the mileage discrepancy Top Sales was more than willing to make this deal rightAs you will see; we purchased the vehicle as is, the vehicle did not come with a warranty, and we have all the original copies of the signed paperworkIt was [redacted] that refused the new deal and refused to return the vehicle, therefore, we were unable to resolve this issue to our satisfaction.Sincerely,Raymond APresident/Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The [redacted] was never presented to us until after the purchase [redacted] AGREED and wanted to look at [redacted] when it came in to be sure there were no issues with this car either After we received the title in the mail and we didn't receive a call saying it arrived he called back and asked Jason if the car came in yet so he can come look at it Jason informed him that he had already sold it to another customer because he felt Zack "wasn't interested enough" [redacted] was very much interested in the [redacted] and both parties agreed that we wanted to look at the vehicle first After they sold the [redacted] we wanted to look at they would not communicate with us, that is why we seeked council in getting a lawyer As far as the warranty, he has advertising because the paper that was in the window of the vehicle stated day / mile warranty and no where on there did it say that you had to purchase the warranty I did dispute with my credit card company the charge because we purchased the car under pretenses and were lied to I got a "temporary" reverse for days and the charges were put back on my card We are still paying for a vehicle that only lasted month from that dealership Their quality in cars are not what they represent I am very willing to go publicly about this issue and inform everyone about the dangers of this company and their "credibility"Regards, [redacted]

July 14, 2015On January 31st of 2015, *** and *** came into our dealership and purchased a *** *** on ***'s *** credit card, They did not purchase a warranty, this vehicle was sold as is, A *** was presented before the sale, during the sale, and after the
sale.Approximately 4-days after *** purchased the vehicle, he came into the dealership because he reviewed the *** and *** a discrepancy in the mileageOnce Top Sales was made aware of the discrepancy we were willing to put *** into a new vehicle at no extra costThe only stipulation, since the vehicle was titled in ***'s name, was that Top Sales needed the title before we could trade the vehicle*** was told once he received the title in the mail, within the next few days, to bring the title and the vehicle into the dealership and we would get him into a new vehicleIn the meantime, we started to shop for a new LancerThe sales rep found another *** exactly like the original Lancer; it was the same make/model, same color, also automatic, three years newer, and had lower milesPrior to purchasing the vehicle, we presented the details to *** but at this time *** refused the deal and refused to return the vehicle.On February 6th of 2015, we received a chargeback notification from our credit card processing company*** initiated the chargeback because the cardholder disputed the quality of goodsAfter providing the same information we are submitting to you, the chargeback was reversedOn February 19th 2015, *** called the sales rep and stated that he was not happy with the vehicle due to the mileage discrepancy and several mechanical issues his mechanic diagnosedHe also stated he was going to get a lawyerAgain, *** refused to let us trade out the vehicle
An April 5th 2015, we received a letter from ***’s attorneyThe letter states, “Top Sales refused to address the issues.” As I mentioned above and provided in the attached documents, this is far from the truthWe were/are more than willing to make this deal rightIn addition, the letter states *** began to experience mechanical problems shortly after he purchased the vehicle, his mechanic stated that the vehicle was NOT roadworthyAgain, the vehicle was sold as is, Please note, during this time *** was seen driving the vehicle, several timesOn May 14th 2015, we received a pre-arbitration letter stating *** was disputing the original findings because the cardholder still claimed the goods were not as described nor did we meet the customers' expectationsWe responded with a letter, which stated the same information as I mentioned aboveWe also provided additional paperworkOnce again, the information we provided was proof enough that we did everything within our means to try and make this deal right and they ruled in our favorThe case with *** is now closed*** did not make the Revdex.com aware of thefact that he filed a complaint with ***He did not make Revdex.com aware of this because he lost the caseAttached are the documents we have to back up our story, the truthI have also attached a detailed breakdown to specifically point out the important points on each documentIn Summary, Top Sales did NOT do anything illegalThe information that *** provided the Revdex.com is falseOnce *** ***ed the mileage discrepancy Top Sales was more than willing to make this deal rightAs you will see; we purchased the vehicle as is, the vehicle did not come with a warranty, and we have all the original copies of the signed paperworkIt was *** that refused the new deal and refused to return the vehicle, therefore, we were unable to resolve this issue to our satisfactionSincerely,
Raymond APresident/Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The [redacted] was never presented to us until after the purchase.  [redacted] AGREED and wanted to look at [redacted] when it came in to be sure there were no issues with this car either.  After we received the title in the mail and we didn't receive a call saying it arrived he called back and asked Jason if the car came in yet so he can come look at it.  Jason informed him that he had already sold it to another customer because he felt Zack "wasn't interested enough".  [redacted] was very much interested in the [redacted] and both parties agreed that we wanted to look at the vehicle first.  After they sold the [redacted] we wanted to look at they would not communicate with us, that is why we seeked council in getting a lawyer.  As far as the warranty, he has false advertising because the paper that was in the window of the vehicle stated 30 day / 1000 mile warranty and no where on there did it say that you had to purchase the warranty.  I did dispute with my credit card company the charge because we purchased the car under false pretenses and were lied to.  I got a "temporary" reverse for 30 days and the charges were put back on my card.  We are still paying for a vehicle that only lasted 1 month from that dealership.  Their quality in cars are not what they represent.  I am very willing to go publicly about this issue and inform everyone about the dangers of this company and their "credibility".Regards,
[redacted]

July 14, 2015On January 31st of 2015, [redacted] and [redacted] came into our dealership and purchased a [redacted] on [redacted]'s [redacted] credit card, They did not purchase a warranty, this vehicle was sold as is, A [redacted] was presented before the sale, during the sale, and after the sale.Approximately...

4-5 days after [redacted] purchased the vehicle, he came into the dealership because he reviewed the [redacted] and [redacted] a discrepancy in the mileage. Once Top Sales was made aware of the discrepancy we were willing to put [redacted] into a new vehicle at no extra cost. The only stipulation, since the vehicle was titled in [redacted]'s name, was that Top Sales needed the title before we could trade the vehicle. [redacted] was told once he received the title in the mail, within the next few days, to bring the title and the vehicle into the dealership and we would get him into a new vehicle. In the meantime, we started to shop for a new Lancer. The sales rep found another [redacted] exactly like the original Lancer; it was the same make/model, same color, also automatic, three years newer, and had lower miles. Prior to purchasing the vehicle, we presented the details to [redacted] but at this time [redacted] refused the deal and refused to return the vehicle.On February 6th of 2015, we received a chargeback notification from our credit card processing company. [redacted] initiated the chargeback because the cardholder disputed the quality of goods. After providing the same information we are submitting to you, the chargeback was reversed.On February 19th 2015, [redacted] called the sales rep and stated that he was not happy with the vehicle due to the mileage discrepancy and several mechanical issues his mechanic diagnosed. He also stated he was going to get a lawyer. Again, [redacted] refused to let us trade out the vehicle. An April 5th 2015, we received a letter from [redacted]’s attorney. The letter states, “Top Sales refused to address the issues.” As I mentioned above and provided in the attached documents, this is far from the truth. We were/are more than willing to make this deal right. In addition, the letter states [redacted] began to experience mechanical problems shortly after he purchased the vehicle, his mechanic stated that the vehicle was NOT roadworthy. Again, the vehicle was sold as is, Please note, during this time [redacted] was seen driving the vehicle, several times.On May 14th 2015, we received a pre-arbitration letter stating [redacted] was disputing the original findings because the cardholder still claimed the goods were not as described nor did we meet the customers' expectations. We responded with a letter, which stated the same information as I mentioned above. We also provided additional paperwork. Once again, the information we provided was proof enough that we did everything within our means to try and make this deal right and they ruled in our favor. The case with [redacted] is now closed. [redacted] did not make the Revdex.com aware of thefact that he filed a complaint with [redacted]. He did not make Revdex.com aware of this because he lost the case.Attached are the documents we have to back up our story, the truth. I have also attached a detailed breakdown to specifically point out the important points on each document.In Summary, Top Sales did NOT do anything illegal. The information that [redacted] provided the Revdex.com is false. Once [redacted]ed the mileage discrepancy Top Sales was more than willing to make this deal right. As you will see; we purchased the vehicle as is, the vehicle did not come with a warranty, and we have all the original copies of the signed paperwork. It was [redacted] that refused the new deal and refused to return the vehicle, therefore, we were unable to resolve this issue to our satisfaction.Sincerely,Raymond A. President/Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The [redacted] was never presented to us until after the purchase.  [redacted] AGREED and wanted to look at [redacted] when it came in to be sure there were no issues with this car either.  After we received the title in the mail and we didn't receive a call saying it arrived he called back and asked Jason if the car came in yet so he can come look at it.  Jason informed him that he had already sold it to another customer because he felt Zack "wasn't interested enough".  [redacted] was very much interested in the [redacted] and both parties agreed that we wanted to look at the vehicle first.  After they sold the [redacted] we wanted to look at they would not communicate with us, that is why we seeked council in getting a lawyer.  As far as the warranty, he has false advertising because the paper that was in the window of the vehicle stated 30 day / 1000 mile warranty and no where on there did it say that you had to purchase the warranty.  I did dispute with my credit card company the charge because we purchased the car under false pretenses and were lied to.  I got a "temporary" reverse for 30 days and the charges were put back on my card.  We are still paying for a vehicle that only lasted 1 month from that dealership.  Their quality in cars are not what they represent.  I am very willing to go publicly about this issue and inform everyone about the dangers of this company and their "credibility".
Regards,
[redacted]