Top Shelf Appliance Service

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Much of this can be resolved if the builder would simply answer his phone or respond to emails, better yet if he took just a few minutes to come look at the issues described he could see why is in error of his "believe to be statements"Garage Door: Why would I be making this up? A level was put on the concrete, it is abundantly clear the concrete is slanted toward the garage, this is what is causing the leaks.Debris: Incorrect, again, why would I be bringing up this issue if it was in my neighbors yard, this makes absolutely no sense If the builder would look at the property he would realize this.Sidewalk & Driveway cracks: Incorrect, both parties have not agreed it is not structural This will cause many issues down the line and it needs to be resolved.Creaking: Would request that I am home during this visit, once again I can assure the builder it has not been taken care of properly If the builder would simply come to the property, this also would be abundantly clear This may not be able fixed from the crawl space, carpet/flooring may need to be removed to drill down the boards properly I talked with framers building nextdoor and they said the issue could be that my builder used nails instead of screwsHoles: Yes don't worry about it, I spent the money and days worth of work transporting loads of dirt and filling them in myself All the other lots in the area (including my next door neighbor, who closed on her house well before I did) had the builder come in and fill the holes & ruts All of which are exact duplicate issues that I experienced, and yes they did not have a shed installed, it was the Septic Drain Field Just a completely frustrating process with this builder and his decision to not respond to any type of communication Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again, the builder is either mistaken or flat out lying Email: 3/5/3:PM to [redacted] - Not responded toEmail: 3/9/11:AM to [redacted] - Not responded to In this email I stated I left a voicemail with [redacted] , who never returned the phone callEmail: 3/16/7:AM to [redacted] - Not responded toEmail: 3/16/7:AM to [redacted] - Not responded to Proof of emails are attached, showing this claim is in fact true and warranted I still have yet to here from the builder outside of his communication to Revdex.com regarding this claim Regards, [redacted]

As far as communication goes, our office has not received any further communication from Mr [redacted] directly since this has begun During the process previously, our office had responded to emails in a timely manner, although scheduling subcontractors may not have happened in the time Mr [redacted] would have preferred However, we were working with multiple schedules, including Mr [redacted] 's, and that takes time There was also an occasion that had to be rescheduled due to Mr [redacted] 's schedule The claims of ignoring emails are and unwarranted

The home in question was closed on November 23, Before closing, the homeowner was informed that the debris near the perimeter of the lot was located on another property and we cannot move items from another person’s propertyOn October 9, our office received a list of items that the homeowner requested be fixed and the project manager at the time began working to schedule subcontractors and the homeowner’s schedule to have the items that are covered in a one year express home warranty fixed Unfortunately, there were items listed that were not coveredIn the month of December, the office was informed by the then project manager that the items were completed On February 12, 2018, after the project manager was no longer employed with the company, the office received an email that there were still a few items outstanding The remaining items were scheduled by the office with the subcontractors and homeowner to ensure everything was done in a timely manner The tile technician informed the office that the cracked tile appeared that it could have been caused by someone dropping something heavy on the floor, but the office requested it be fixed for the homeowner and five tiles were replacedOf the items not covered: The debris near the property line was explained again as not being on the propertyThe garage door technicians contacted the homeowner regarding water coming into the garage after checking the seal and explained to the homeowner that the heavy winds and rains that we had been receiving lately will sometimes cause water to come into the garageA crack in the sidewalk was deemed cosmetic and therefore not covered in the one year express home warrantyThe creak in the Master Bedroom had been addressed on three separate occasionTwo of which occurred before closing in which the homeowner was satisfied with the outcomeFebruary 26, 2018, the office received an email concerning holes that appeared in the yard Although this was over three months past the one year warranty, the office sent out the landscaping technician to assess the issue as a courtesy to the homeowner The office was informed by the technician that there were tracks leading back to where a shed now sat on the property and he believed the holes and tracks were caused by the shed being placed

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Debris: The stumps, rocks, etc are clearly in my property line Why would I make an issue out of this if they were in the neighboring property lineGarage Door: Unacceptable, yes the technicians came by and blamed the issue on the concrete being sloped toward the garagenot away Cracks: This is not structural in my opinion.Creak: Incorrect, perhaps they were addressed twice before handnot once was it addressed after move in This is not a 'minor' creak You can feel the boards moving and see a slope in the hallway Both the kitchen and hallway creaking is terrible.Holes: As communicated to the builder multiple times, most of the holes, straight lines are not even near where the shed was installed and where the truck was driving There is one track along the side of the yard (not included in my complaint and not expected to repair, but probably should have been) that appears to be a 'track' from a vehiclethis was known and noticed when I purchased the housethis even acts as a small 'river' during storms.I would also like to clarify what is described to be a 'timely manner' Builder neglected to mention the dates I also had to follow up 11/6/follow up11/30/follow upIn addition to the five items above, two issues which are assumed to be covered are still in processI have also attached a video of the creaking floor Regards, [redacted]

The office again checked with the garage door technician and was informed that they did not mention any issues with the concrete causing water to get into the garage and did not know who would have told this to the home owner. Nothing further can be done about the debris as it is believed to not be located on the homeowner’s lotThe sidewalk cracks are agreed to not be structural by both partiesThe project manager went out after closing and reinforced under the home in the crawl spaceSince this project manager is no longer with us, a technician will check in the crawl space to make sure this has been done properlyAs stated before, the mention of holes came months after the one year warranty had expired

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Much of this can be resolved if the builder would simply answer his phone or respond to emails, better yet if he took just a few minutes to come look at the issues described he could see why is in error of his "believe to be statements"Garage Door: Why would I be making this up? A level was put on the concrete, it is abundantly clear the concrete is slanted toward the garage, this is what is causing the leaks.Debris: Incorrect, again, why would I be bringing up this issue if it was in my neighbors yard, this makes absolutely no sense. If the builder would look at the property he would realize this.Sidewalk & Driveway cracks: Incorrect, both parties have not agreed it is not structural. This will cause many issues down the line and it needs to be resolved.Creaking: Would request that I am home during this visit, once again I can assure the builder it has not been taken care of properly. If the builder would simply come to the property, this also would be abundantly clear. This may not be able fixed from the crawl space, carpet/flooring may need to be removed to drill down the boards properly. I talked with framers building nextdoor and they said the issue could be that my builder used nails instead of screwsHoles: Yes don't worry about it, I spent the money and days worth of work transporting loads of dirt and filling them in myself. All the other lots in the area (including my next door neighbor, who closed on her house well before I did) had the builder come in and fill the holes & ruts. All of which are exact duplicate issues that I experienced, and yes they did not have a shed installed, it was the Septic Drain Field. Just a completely frustrating process with this builder and his decision to not respond to any type of communication
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Debris: The stumps, rocks, etc are clearly in my property line. Why would I make an issue out of this if they were in the neighboring property line. Garage Door: Unacceptable, yes the technicians came by and blamed the issue on the concrete being sloped toward the garagenot away. Cracks: This is not structural in my opinionCreak: Incorrect, perhaps they were addressed twice before handnot once was it addressed after move in. This is not a 'minor' creak. You can feel the boards moving and see a slope in the hallway. Both the kitchen and hallway creaking is terrible.Holes: As communicated to the builder multiple times, most of the holes, straight lines are not even near where the shed was installed and where the truck was driving. There is one track along the side of the yard (not included in my complaint and not expected to repair, but probably should have been) that appears to be a 'track' from a vehiclethis was known and noticed when I purchased the housethis even acts as a small 'river' during storms.I would also like to clarify what is described to be a 'timely manner'. Builder neglected to mention the dates I also had to follow up. 11/6/follow up11/30/follow upIn addition to the five items above, two issues which are assumed to be covered are still in process.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once again, the builder is either mistaken or flat out lying.  Email: 3/5/18 3:27 PM to [redacted] - Not responded toEmail:  3/9/18 11:38 AM to [redacted] - Not responded to.  In this email I stated I left a voicemail with [redacted], who never returned the phone call. Email:  3/16/18 7:39 AM to [redacted] - Not responded toEmail: 3/16/18 7:41 AM to [redacted] - Not responded to Proof of emails are attached, showing this claim is in fact true and warranted.  I still have yet to here from the builder outside of his communication to Revdex.com regarding this claim.  
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Debris:  The stumps, rocks, etc are clearly in my property line.  Why would I make an issue out of this if they were in the neighboring property line. Garage Door:  Unacceptable, yes the technicians came by and blamed the issue on the concrete being sloped toward the garage... not away.  Cracks:  This is not structural in my opinion.Creak:  Incorrect, perhaps they were addressed twice before hand... not once was it addressed after move in.   This is not a 'minor' creak.  You can feel the boards moving and see a slope in the hallway.  Both the kitchen and hallway creaking is terrible.Holes:  As communicated to the builder multiple times, most of the holes, straight lines are not even near where the shed was installed and where the truck was driving.  There is one track along the side of the yard (not included in my complaint and not expected to repair, but probably should have been) that appears to be a 'track' from a vehicle... this was known and noticed when I purchased the house... this even acts as a small 'river' during storms.I would also like to clarify what is described to be a 'timely manner'.  Builder neglected to mention the dates I also had to follow up.  11/6/18 follow up11/30/18 follow upIn addition to the five items above, two issues which are assumed to be covered are still in process. I have also attached a video of the creaking floor.
Regards,
[redacted]

The home in question was closed on November 23, 2016. Before closing, the homeowner was informed that the debris near the perimeter of the lot was located on another property and we cannot move items from another person’s property. On October 9, 2017 our office received a list of 19 items that the...

homeowner requested be fixed and the project manager at the time began working to schedule subcontractors and the homeowner’s schedule to have the items that are covered in a one year express home warranty fixed.  Unfortunately, there were items listed that were not covered. In the month of December, the office was informed by the then project manager that the items were completed.  On February 12, 2018, after the project manager was no longer employed with the company, the office received an email that there were still a few items outstanding.  The remaining items were scheduled by the office with the subcontractors and homeowner to ensure everything was done in a timely manner.  The tile technician informed the office that the cracked tile appeared that it could have been caused by someone dropping something heavy on the floor, but the office requested it be fixed for the homeowner and five tiles were replaced. Of the items not covered: The debris near the property line was explained again as not being on the property. The garage door technicians contacted the homeowner regarding water coming into the garage after checking the seal and explained to the homeowner that the heavy winds and rains that we had been receiving lately will sometimes cause water to come into the garage. A crack in the sidewalk was deemed cosmetic and therefore not covered in the one year express home warranty. The creak in the Master Bedroom had been addressed on three separate occasion. Two of which occurred before closing in which the homeowner was satisfied with the outcome. February 26, 2018, the office received an email concerning holes that appeared in the yard.  Although this was over three months past the one year warranty, the office sent out the landscaping technician to assess the issue as a courtesy to the homeowner.  The office was informed by the technician that there were tracks leading back to where a shed now sat on the property and he believed the holes and tracks were caused by the shed being placed.

As far as communication goes, our office has not received any further communication from Mr. [redacted] directly since this has begun.  During the process previously, our office had responded to emails in a timely manner, although scheduling subcontractors may not have happened in the time Mr. [redacted] would have preferred.  However, we were working with multiple schedules, including Mr. [redacted]'s, and that takes time.  There was also an occasion that had to be rescheduled due to Mr. [redacted]'s schedule.  The claims of ignoring emails are false and unwarranted.