Top Shelf Motors

Revdex.com: Payment received Thank You

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We are
sorry for the miscommunicationThe Gap Insurance you purchased is not the same insurance as the every day auto insuranceYou are required to carry Full coverage Auto insurance with any Auto LoanThe GAP insurance stands for Guaranteed Auto ProtectionIn case of a total loss, Gap insurance will cover the difference between the car loan payoff, and the actual cash value of the vehicle according to your insurance providerFor Example, If someone had a loan balance of $9,000, and the insurance company values the vehicle at $6,(at the time of total loss) The Gap insurance will cover the $3,This would protect you from paying any further on a vehicle you no longer haveAlso, This protects the lenders assets by insuring they receive the remainder of the money that was loanedThe $that you are referring to is a Bank fee that would be charged to the dealer, in order to initiate the loan without Gap insurance (as opposed to the $fee we paid) with this particular lenderAs we explained, We could not afford to sell the car with that large of a bank feeFirst time buyer loans can be tricky with some lenders with bank fees and generally higher interest ratesAgain, we are sorry about any miscommunicationCome down for an oil change and carwash on us!

Revdex.com:
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Review: I purchased a vehicle from this dealership on 01/05/2016. I was told that I had to purchase Gap Insurance, even though I already have full coverage. When I declined, this dealer informed me that the finance company would penalize me for the sum of $1500.00. I was informed by the finance company that this was not true, and to file a complaint.Desired Settlement: At this time I would like to request a billing adjustment or refund.

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Response:

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