Top Stop C-34

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below We do not feel that this resolves our complaint due to the fact that no where in the lease we signed does it mention utilities are paid months in arrears or that our utility bill is an average amount based on the whole building and not per individual unit We feel we have been fair offering to pay for utilities we may or may not have used during the time we lived in our unit Regards, [redacted]

I have reviewed the complaint that has been submitted in reference to ID [redacted] We have been in frequent communication with the customer regarding final utility bills and the issues statedAt this time we are at impasse and the customer is continually trying to have myself and other representatives of the company agree to remove legitimate chargesThe lease agreement in question is a binding legal documentIt clearly states they are required to have all utilities on until the lease end date which was July 31, The water bill is correct and all charges standThe lease being used was from a previous management company and has been revised by our legal team, however it was no way incorrectIn the spirit of cooperation we removed a damage charge they where informed of which also included final utility chargesWe appreciate our customers and understand why they feel they have an argument unfortunately they will need to pay the charges they are correct and rightfully due to Williamsburg On The Wabash Nicole N [redacted] | Property Manager| Williamsburg on the Wabash NRiver Road West Lafayette, IN 47906| P: nn***@hermankittle.com | www.williamsburgonthewabash.com

I have reviewed the complaint that has been submitted in reference to ID [redacted]. We have been in frequent communication with the customer regarding final utility bills and the issues stated. At this time we are at impasse and the customer is continually trying to have myself and other...

representatives of the company agree to remove legitimate charges. The lease agreement in question is a binding legal document. It clearly states they are required to have all utilities on until the lease end date which was July 31, 2015. The water bill is correct and all charges stand. The lease being used was from a previous management company and has been revised by our legal team, however it was no way incorrect. In the spirit of cooperation we removed a damage charge they where informed of which also included final utility charges. We appreciate our customers and understand why they feel they have an argument unfortunately they will need to pay the charges they are correct and rightfully due to Williamsburg On The Wabash.  Nicole N[redacted] | Property Manager| Williamsburg on the Wabash 400 N. River Road West Lafayette, IN 47906| P: 765.743.4606 nn[redacted]@hermankittle.com | www.williamsburgonthewabash.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We do not feel that this resolves our complaint due to the fact that no where in the lease we signed does it mention utilities are paid 2 months in arrears or that our utility bill is an average amount based on the whole building and not per individual unit.  We feel we have been fair offering to pay for utilities we may or may not have used during the time we lived in our unit.  
Regards,
[redacted]

Building 12 on my property has a fire alarm in it where when someone may burn something in their apartment, rather than lust setting off their smoke alarm, it sets off all of apartments in that corridor. The system is at code and working perfectly fine. I find it hard to believe that J[redacted] (the fire...

inspector) would say something along those lines. I have been working very closely with her to find out what it is that can be done with the alarm. It is tested every year by [redacted] and was installed by them as well. They have also talked with the fire department about this. I actually have a meeting set up to go to the fire station on the 15th to meet with them and see what our options are with it. We definitely do not want our residents to be unhappy here. We understand that it is a bit of a nuisance and we are doing my best to try and resolve this annoyance. Please let me know if there is anything else that you may need from me. Have a great night. Sincerely, Jessica C[redacted] 1 Property Manager I Williamsburg on the Wabash