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Top Surface Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The company sent an equipped technician this past Monday and resolved the lingering issues.  I feel it is however important to note that what the company wrote back to Revdex.com as a response to the original complaint contains false information. For instance, we never stopped paying rent nor took any action to do so. We would not have spoken to an exterminating company about that.  Also, the technicians who showed up with no exterminating equipment never had the chemicals in their car as the company wrote to you.  If that was the case, we would never have had any issues.  Every technician that showed up to our apartment apologized for the company's poor administration and encouraged us to make complaints.  They too were annoyed that they were sent out to jobs they were not given appropriate equipment for.All that said, the extermination process is compete.  No further action is wanted.
Sincerely,
[redacted]

The customer emailed the first complaint over the weekend while we were closed as well as not available the Monday following.  The customer then immediately complained to Revdex.com as well as other social media outlets without giving us adequate time to respond.  The customer was responded to on...

Tuesday following the complaint.  Top Surface has offered to rectify the misunderstanding however the customer prefers as our top priority is and has been for over 20 years, customer satisfaction thank youTop Surface

The client has been issued a refund which is what the client requested

Complaint: [redacted]
I don't know if I'm really rejecting this response as much as I'm saying it is completely inaccurate.  They have told me several different stories as to why the problem happened and continued to blame me for the problem.  It was only after I filed this complaint and a posted a bad review on yelp did they actually seem interested in dealing with the issue.  I have attached in text format the email exchanges.  You can read and judge for yourself.  I might have been too hasty in complaining on Yelp and to Revdex.com, however I was pretty sure they were going to blow me off.At this point I think we will get this resolved because I have started talking to the owner.  He has been very nice and even admitted the error was his in the measuring the counter tops.  I still don't understand why the emails I got stated it was my fault and that the counter top thickness they measured is different that what it actually is. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Though I did receive a refund from [redacted], I would like to clarify the facts, as she has attacked my character.[redacted] either intentionally lies or can't remember the facts. The vanity is still not adhered to the wall because it was never supposed to be. We have since had another company come out to measure and a cut a vanity top with no problem.  If vanities can't be measured for tops without being adhered to a wall, then how are there free standing vanities on display all the time?!Her company did several templates/measurements and still could not get the cuts correct; up to and including [redacted] coming here, to measure, and then [redacted], twice. The sink was off center and the wrong size. The back splash is too big on one side. When I contacted [redacted] about the problems, she tried to blame us.  After several emails back and forth she agreed to refund the money. However, never did until I contacted The Revdex.com. I have pictures and our email correspondences, if The Revdex.com would like to see them.In regards to the first two vanities, which were measured and installed by [redacted] of Top Surface, we paid for install. Upon inspection, one vanity top was installed with a broken back splash. Both vanities had not been caulked properly and they didn't polish the top back splash(which is visible) [redacted] tried to defend their work. Frustrated, I said "it looks like crap".  I guess that means I am rude. She did have someone come out and replace the cracked piece and re do the caulk. I find it somewhat disheartening when the two employees whom [redacted] sent to solve some of my specific issues, had commented about some details of [redacted]'s install. They said "This is not how we do this".  I guess I should have canceled the third vanity at that point. Lesson learned. This a horrible company to do business with. Poor quality work and rude customer service. No responsibility. Likes to deny & deflect.
Regards,
[redacted]

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