Top Ticket

In response to the email by Revdex.com, I am stating on the record it was the customers choice to go through this channel She proudly say when leaving my office " She Knows a lot of people that can help her." My response to her was "Good Luck." Had she listen to her husband and spoke in a humanly tone, she would have resolved the situation long time ago But she choose to go the unproductive route Let this be a lesson for her The time has passed for me to offer her replacement ticketsShe can go to the individual theme park try talking to management if they will replace her tickets for her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowDear Mrs [redacted] ***er: I acknowledged your letter with business message response to Revdex.com on April 7, Revdex.com tried to get the business party responding time again without feeling it “rude or obnoxious” but tried the third time, which left a deepest impression on my mind Referring to business letter, some points should be stressed: I, [redacted] **, am capable to communicate with buying or selling in Chinese but not English (I neither speak nor read English)Both parties use the same Chinese Before (phone calling to confirm) and AT (time of purchasing) and After (purchasing and discussing renewal of tickets which are of no use)I knew what I needed and what they were selling--- one-year effective ticket from Oct6, to Oct5, the business part explains: “we provided them a ticket to each theme park that day” if so, hardly a man can visit the three theme park in a single day even a careful trip to the three park in three different countiesObviously this is a groundless explanation the business party said: “the expiration date is clearly marked on the tickets, if she chooses to hold on to the tickets, there’s nothing I can do.” It seems logical and reasonable to deny consumer’s request of renewalNonetheless when the article is considered (the ticket in English the seller should explain details in buyer’s language by law); when considering the consumer feel “trust on” the same language speaker where an alien is always difficult in communicationI rely on the salesperson too much on one hand; on the other hand the seller some what took an advantage over me (rip me off?), besides two theme park tickets are stapled and coverthe expiration date (see attachment) except for the three tickets for Disneyland in separate stapled? Especially my son, [redacted] ***, he visited LA On Oct2, to Oct,18,and back to LA Jan, 31, to Feb, 21,2014.(see visa issuance the attachment only to Revdex.com when needed), if without my son visit, should be I or my husband go see the theme park as kids? Please do check the timeThe Universal Studio visit time is arranged timelyThat is my year ticketing requirementIf not a year ticket, I could not have purchased the tickets Last but not least, the business answered:” I could have ask(ed) Universal Studio and SeaWorld to Exchange the tickets for me”It reveals that the business part has a business contract with the theme parks to solve any issue arising from ticket issuingIf so, it is quite questionable whether the business is honest in doing business especially to answer Revdex.com; let alone it claims “cash only” when I was purchasingAnd now I found that the tickets show credit card number is not mineI don’t think most Americans travel with thousands and thousands cash in their pocketsWhy are the Etours so doing, this may draw attention to some party concerned I am filing the complaint just want the company to give me three new valid tickets for both Universal Studio and SeaWorldAnd herein I emphasize that I persist in getting my right back till consumer wins the justice Ps All the above content written by [redacted] translation Sincerely yours, [redacted] **

I was contacted by the District Attorney Office in Orange County a few weeks back about the same case.
As I explained to them before, Ms. [redacted] came to my office and purchased 3 Disneyland Tickets, 3 Universal tickets, and 3 Seaworld tickets on Oct 6, 2013. We provided them a tickets to each theme park that day.
On February 7, Ms [redacted] came to my office accusing me of selling her invalid tickets. So I asked her when she purchased the tickets. She told me she had bought them back in October of 2013. So I tried to explain to her that when she bought the tickets back in October, the tickets were good. The expiration date is clearly marked on the tickets. If she chooses to hold on to the tickets, there's nothing I can do.
And another thing, she was just rude and obnoxious. She keep accusing me of selling her expired tickets. Had her attitude been better, I could have ask Universal Studio and Seaworld to exchange the tickets for me. It was after all just a couple of days since it had expired.
Thank you very much for your attention to this matter. Feel free to contact me if further assistance is needed.
[redacted]
E Tours Tickets

In response to the email by Revdex.com, I am stating on the record it was the customers choice to go through this channel.  She proudly say when leaving my office " She Knows a lot of people that can help her." My response to her was "Good Luck."  Had she listen to her husband and spoke in a humanly tone, she would have resolved the situation long time ago.  But she choose to go the unproductive route.  Let this be a lesson for her.  The time has passed for me to offer her replacement tickets. She can go to the individual theme park try talking to management if they will replace her tickets for her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Mrs. [redacted]er:
 
I acknowledged your letter with business message response to Revdex.com on April 7, 2014.
 
Revdex.com tried to get the business party responding time again without feeling it “rude or obnoxious” but tried the third time, which left a deepest impression on my mind.
 
Referring to business letter, some points should be stressed:
 
I, [redacted], am capable to communicate with buying or selling in Chinese but not English (I neither speak nor read English). Both parties use the same Chinese Before (phone calling to confirm) and AT (time of purchasing) and After (purchasing and discussing renewal of tickets which are of no use). I knew what I needed and what they were selling--- one-year effective ticket from Oct. 6, 2013 to Oct. 5, 2014.  


the business part explains: “we provided them a ticket to each theme park that day” if so, hardly a man can visit the three theme park in a single day even a careful trip to the three park in three different counties. Obviously this is a groundless explanation.



the business party said: “the expiration date is clearly marked on the tickets, if she chooses to hold on to the tickets, there’s nothing I can do.” It seems logical and reasonable to deny consumer’s request of renewal. Nonetheless when the article 1 is considered (the ticket in English the seller should explain details in buyer’s language by law); when considering the consumer feel “trust on” the same language speaker where an alien is always difficult in communication. I rely on the salesperson too much on one hand; on the other hand the seller some what took an advantage over me (rip me off?), besides two theme park tickets are stapled and coverthe expiration date (see attachment) except for the three tickets for Disneyland in separate stapled? Especially my son, [redacted], he visited LA On Oct. 2, 2013 to Oct,18,2013 and back to LA Jan, 31, 2014 to Feb, 21,2014.(see visa issuance the attachment only to Revdex.com when needed), if without my son visit, should be I or my husband go see the theme park as kids? Please do check the time. The Universal Studio visit time is arranged timely. That is my year ticketing requirement. If not a year ticket, I could not have purchased the tickets.


Last but not least, the business answered:” I could have ask(ed) Universal Studio and SeaWorld to Exchange the tickets for me”. It reveals that the business part has a business contract with the theme parks to solve any issue arising from ticket issuing. If so, it is quite questionable whether the business is honest in doing business especially to answer Revdex.com; let alone it claims “cash only” when I was purchasing. And now I found that the tickets show credit card number is not mine. I don’t think most Americans travel with thousands and thousands cash in their pockets. Why are the Etours so doing, this may draw attention to some party concerned.


I am filing the complaint just want the company to give me three new valid tickets for both Universal Studio and SeaWorld. And herein I emphasize that I persist in getting my right back till consumer wins the justice.  
Ps.  All the above content written by [redacted] translation
 
Sincerely yours,
 
 
[redacted]

Review: On OCT 6th 2013,I bought three tickets of Disneyland 1-park+Shuttle($90 for one), Universal Studios Hollyhood($69 for one) and San Diego Seaworld($69 for one), totally $684. But the ticket seller said that they have a cash only policy, they do not accept credit card or check because they do not provide receipt after we buy the tickets. So when we spend the cash buying their tickets they woundn't give us any proof in order to have a tax evasion. In addition the ticket seller told me that the period of validity of these tickets were one year. Well, as far as I am concerned, "one year" means that from OCT 6th 2013 to OCT 6th 2014. They also told me that we could go to Universal Studios and San Diego Seaworld within 365 days. But when we got to Universal Studios on FEB 5th 2014, they said that my tickets' expiration time was JAN 31st 2014. It was not what they so-called "one year" but only about three months. So I felt that I have been cheated. I came here to file a complaint just want the company to give me three new valid tickets of Universal Studios and three new valid tickets of San Diego Seaworld and give me regular invoice. Finally, I hope that you can warn them of the behaviour of deceiving customers. The manager of this company is an ASIAN. He attracts a lot of CHINESE tourists come to his business to buy their ticket using cash only. The quantity of cash is astonished. I wish that they could raise your sttention and prevent criminal phenomenon. Thanks a lot! [redacted] FEB 6th 2014Desired Settlement: I came here to file a complaint just want the company to give me three new valid tickets of Universal Studios and three new valid tickets of San Diego Seaworld and give me regular invoice.

Business

Response:

I was contacted by the District Attorney Office in Orange County a few weeks back about the same case.