TopCashBack.com

I have made some HUGE purchases, because we just bought a home, so I have done a lot of online shopping for furniture etc. I needed EVERYTHING. So I downloaded TopCashback on my desktop. I already had Ratuken and Honey, but TCB had better offers. I made some purchases and nothing showed up on my dashboard, I waited awhile and still nothing. Messaged customer service, they said it could be my computer, so I changed somethings. Long story short I get a response that "another marketing channel" was used. LIES. This is my response to them:

This is very frustrating. I have an option to use honey or Ratuken. I have ONLY chosen to use TopCashback. I can send you a list of my accounts from both showing I have collected nothing from either one of these for these purchases. So far, TopCashback is claiming that "another marketing channel" was used. I feel like TopCashback just doesn't want to pay out what they promised, and this is the easiest way not pay. It seems very sketchy. Lost my trust.

Review: I placed an order for American Express gift cards through Topcashback.com for $3000 over four months ago and I have not been paid the $90 owed to me. Please pay me. Thank you.Desired Settlement: Please pay me $90. Thank you.

Business

Response:

Hi there,

We have had a look into your claim for you and we have managed to recover the $90.00 cashback, please log into your account on topcashback.com and accept the manual offer we have made you on your claim, the cashback will then show as payable in your account. Please do contact us via your claim if you have any further questions.

Best wishes,

TopCashback Support

Review: I made three separate purchases through the cash back website topcashback.com on Sept. 23. One is $150.14 at [redacted] website. One is $1.94 at Kohl's website. One is $34.55 at GNC website. I suppose to get $14.74 cash back total. However, I didn't see a penny posted after one week so I opened missing cashback claims though their customer care link. Now it has been another one month. One claim status is "waiting for merchant" and the other two claims are still "ready to submit"! Can you believe it? Their customer service actually does nothing to help the customers. There is no physical customer service to call or to email neither. This was actually my first time to use topcashback.com and it has been such a bad experience. They don't deal with customers and they never listen.Desired Settlement: I need my $14.74 cash back as what your website has advertised. I need this issue to be settled within one week from today.

Business

Response:

Hi there,

We have had a look into your claims for you and we have updated them accordingly. Your claims for [redacted] are currently at the 'Ready To Submit' status, we submit claims in batches every few weeks, some claims cannot be submit until one month after the order date which is the case with your two claims, this is explained when lodging a claim. Your other claim with GNC has been submitted to the merchant network three weeks ago and we are currently waiting for an update from them.

We can see that you have sent us a 'nudge' on your claims, please do note it does say on site that we do not respond to nudges and prefer members to write us a message if you have any concerns regarding your cashback.

Please do contact us via your claims message thread if you have any questions and we will be more than happy to help.

Best wishes,

TopCashback Support.

Review: They recently had a promotion with that offered $35 back on any phone with the exception of the iPhone 6. I purchased a phone for $13.10. I clicked the link on the site to get the promotion. I even got a successful click email. It did not "officially" register with top cashback website. Extremely odd after I got the successful click email!!! I have sent in all the verification requirements for the purchase. They said the promotion had now changed and you needed to activate the phone in order to be eligible for the cash back. I took a screenshot of the original promotion which did not have that requirement. The company refuses to give me the $35 until I activate the phone. This was not stated in the promotion at the time of the deal. THEY PROMISED $35 for the deal on ALL phones but the iPhone 6.Desired Settlement: I want the promised $35.

Business

Response:

Hi there,

I am sorry you have had an issue regarding the $35.00 cashback for a promotion we had running, having looked at your claim I can see that this has been resolved and your account has been allocated with the $35.00 cashback.

Please do let us know if there is anything further we can help you with.

Many thanks and best wishes,

TopCashback Support.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It was only resolve lo after starting the claim with Revdex.com. Thanks to Revdex.com for helping the consumers.