Topdown Incorporated

Complaint: [redacted] I am rejecting this response because: I explained that none of those offers o exchange the item would work because of the model that I have I explained this on several occasions Because of the model I have, none of the items he makes can accommodate I told him this and explained my situation as being deployed with the Deptof Defense and having to move from VA to RI He has very poor customer service I patently reject his offer Sincerely, [redacted]

Complaint: ***I am rejecting this response because:
I wanted to follow up regarding the captioned complaint. I sent my item back to Windblox on 26AUGvia UPS and UPS in his location received the item on 02SEP15.
Per the resolution described, the business would refund my money, if I paid the shipping. I paid shipping in the amount of $31.00. I still have not received a refund for my complaint.
The tracking number for the parcel is: ***
Any assistance is appreciated.Sincerely,*** ***

OK, if the client pays for shipping back, then I will accept the return. Send to:Windblox*** *** *** *** ***, ** ***and provide a tracking number

I have offered an exchange of product.  I have offered exchange to three other models, which pretty much constitutes the entire field of windscreen options for this vehicle.  I've also offered to pay for shipping for the exchanged unit, as well as the return shipping.  The buyer has...

declined this offer.

Complaint: [redacted]I am rejecting this response because: I explained that none of those offers o exchange the item would work because of the model that I have.  I explained this on several occasions.  Because of the model I have, none of the items he makes can accommodate.  I told him this and explained my situation as being deployed with the Dept. of Defense and having to move from VA to RI.  He has very poor customer service.  I patently reject his offer.  Sincerely,[redacted]