Thank you for contacting us in regards to your trip, we are happy to further clarify our policies as it relates to your situation We understand that when you made a reservation you picked the wrong time and also received an email communication that clearly stated this time to youThough the 5:AM trip you booked for was a mistake, someone still could have traveled under that reservation and the Host aboard the 5:PM trip you were on would have no way of knowing thisUnfortunately, this type of unscrupulous behavior has happened in the past as people try to find a way to take advantage of our systemThough the policy you agreed to when you booked is very clear that payment would be required again in your situation, as a courtesy, we waive the additional payment as long as we can verify that the prior reservation was not usedAs our Accounting department was closed when you traveled, our policy would be to collect payment at that time and then provide the refund when we can verify that no one else traveled under the actual reservation timeAfter you refused to pay while on board, our Host followed our policy and protocol correctlyEven though you had no actual reservation for the trip you were currently on and refused to pay we elected to keep you on board and drop you off at our first stop location which is just outside of ManhattanIf you had simply paid the fare and contacted our Accounting office the next day, a refund would have been issuedAs there has been no contact from you since you traveled there was no opportunity to inform you of this To help clarify our policy on Pre-paid reservations, please review the terms and conditions below which all passengers agree to by checking a box when reserving and pre-paying their trip online: ------------------------------------------------------------------- All online prepaid reservations must be cancelled or revised by the passenger themselves by logging into their account on our website and making their own adjustments to the reservationOur Reservations center call agents are unable to cancel or revise any pre-paid online reservations for youReservations are specific to trip and do not rollover – if you plan to take a different trip you must revise your reservation prior to the trip departure time Please see your terms and conditions for revision/cancellation policy and times for pre paid online reservations When you agree to the terms & conditions upon finalizing this pre pay reservation you are informed that all pre pay online reservations must be cancelled at least hours prior to departure time to receive a full refund/credit for your tripReservations must be revised before scheduled departure time If a reservation is cancelled within hours of departure time you will be refunded your fare however there is a $cancellation fee per Jitney reservation and a $cancellation fee per Ambassador reservation If a prepaid reservation is not cancelled before the trip departure time and the passenger "no-shows" for the trip - you will not receive any refund for this reservation --------------------------------------------------------------------
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This information is incorrectI did present the bag and my friend stood there while it was loadedI cannot be responsible for what the driver did after I boarded the busThe company's story has changed multiple times, very conveniently to lay the blame on meWhy would I knowingly leave my bag behind? It's a preposterous claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for contacting us in regards to your trip, we are happy to further clarify our policies as it relates to your situation We understand that when you made a reservation you picked the wrong time and also received an email communication that clearly stated this time to youThough the 5:AM trip you booked for was a mistake, someone still could have traveled under that reservation and the Host aboard the 5:PM trip you were on would have no way of knowing thisUnfortunately, this type of unscrupulous behavior has happened in the past as people try to find a way to take advantage of our systemThough the policy you agreed to when you booked is very clear that payment would be required again in your situation, as a courtesy, we waive the additional payment as long as we can verify that the prior reservation was not usedAs our Accounting department was closed when you traveled, our policy would be to collect payment at that time and then provide the refund when we can verify that no one else traveled under the actual reservation timeAfter you refused to pay while on board, our Host followed our policy and protocol correctlyEven though you had no actual reservation for the trip you were currently on and refused to pay we elected to keep you on board and drop you off at our first stop location which is just outside of ManhattanIf you had simply paid the fare and contacted our Accounting office the next day, a refund would have been issuedAs there has been no contact from you since you traveled there was no opportunity to inform you of this To help clarify our policy on Pre-paid reservations, please review the terms and conditions below which all passengers agree to by checking a box when reserving and pre-paying their trip online: ------------------------------------------------------------------- All online prepaid reservations must be cancelled or revised by the passenger themselves by logging into their account on our website and making their own adjustments to the reservationOur Reservations center call agents are unable to cancel or revise any pre-paid online reservations for youReservations are specific to trip and do not rollover – if you plan to take a different trip you must revise your reservation prior to the trip departure time Please see your terms and conditions for revision/cancellation policy and times for pre paid online reservations When you agree to the terms & conditions upon finalizing this pre pay reservation you are informed that all pre pay online reservations must be cancelled at least hours prior to departure time to receive a full refund/credit for your tripReservations must be revised before scheduled departure time If a reservation is cancelled within hours of departure time you will be refunded your fare however there is a $cancellation fee per Jitney reservation and a $cancellation fee per Ambassador reservation If a prepaid reservation is not cancelled before the trip departure time and the passenger "no-shows" for the trip - you will not receive any refund for this reservation --------------------------------------------------------------------
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This information is incorrectI did present the bag and my friend stood there while it was loadedI cannot be responsible for what the driver did after I boarded the busThe company's story has changed multiple times, very conveniently to lay the blame on meWhy would I knowingly leave my bag behind? It's a preposterous claim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***