Tell us why here...As I explained in our prior response, we can not be held responsible for a vehicle that had left our facilityHad this alleged theft taken place here at the branch, we should have been notified prior to it leavingWe have never had any prior thefts in the past years of tires, rims, radios, etc...because of the security measures we have in place
The business has responded. Please see below: Subject: stock # [redacted] ID # [redacted] I did speak to the buyer about this issue back on 62015 when our Customer Service Department notified me of this buyers concern. And I did go into detail with the buyer on what I’ve explained below. The vehicle was purchased on 42015 from IAA and the buyer had the vehicle picked up from our facility by [redacted] on 42015. The buyer and [redacted] ***, which is an advertising web-site for car haulers open to anyone who replies to that particular add. I can only assume that this vehicle was taken to Port Newark for export or sat at the tow yard prior to being moved to the export yard. Then, approximately 2 months later, IAA was contacted about the buyers concern. The vehicle left my branch with the tires and rims it arrived with. I have advanced security cameras, electric fence and armed guards here at IAA Newburgh and no one has access to our inventory. Too many people had access to this vehicle once it left here and prior to the customer receiving it overseas, IAA cannot be held responsible for the accusations implied. Please let me know if you need any further information on this matter. [redacted] P- ###-###-#### F- ###-###-#### Change is Inevitable
The business has responded Please see below:
"">Subject: stock #[redacted] ID #[redacted]
I did speak to the buyer about this issue back on 6/**/when our Customer Service Department notified me of this buyers concernAnd I did go into detail with the buyer on what I've explained belowThe vehicle was purchased on 4/**/from IAA and the buyer had the vehicle picked up from our facility by [redacted] on 4/**/The buyer and [redacted], which is an advertising web-site for car haulers open to anyone who replies to that particular add
I can only assume that this vehicle was taken to Port Newark for export
or sat at the tow yard prior to being moved to the export yardThen, approximately months later, IAA was contacted about the buyers concern
The vehicle left my branch with the tires and rims it arrived withI have advanced security cameras, electric fence and armed guards here at IAA Newburgh and no one has access to our inventoryToo many people had access to this vehicle once it left here and prior to the customer receiving it overseas, IAA cannot be held responsible for the accusations implied
Please let me know if you need any further information on this matter
[redacted]
P- ###-###-####
F- ###-###-####
Change is Inevitable
Tell us why here...As I explained in our prior response, we can not be held responsible for a vehicle that had left our facility. Had this alleged theft taken place here at the branch, we should have been notified prior to it leaving. We have never had any prior thefts in the past 6 years of tires, rims, radios, etc...because of the security measures we have in place.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAccording Your answer you think the rims have been changed after the vehicle left your facility, but this is not exactly right. Because the pictures with different rims, were taken from [redacted] before the car left the territory of IAAI and before any transportation.
I am attaching again the original pictures from the advertisement[redacted] and the pictures of [redacted] and [redacted]). The difference is obvious!Thank You for your cooperation!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...As I explained in our prior response, we can not be held responsible for a vehicle that had left our facilityHad this alleged theft taken place here at the branch, we should have been notified prior to it leavingWe have never had any prior thefts in the past years of tires, rims, radios, etc...because of the security measures we have in place
The business has responded. Please see below: Subject: stock # [redacted] ID # [redacted] I did speak to the buyer about this issue back on 62015 when our Customer Service Department notified me of this buyers concern. And I did go into detail with the buyer on what I’ve explained below. The vehicle was purchased on 42015 from IAA and the buyer had the vehicle picked up from our facility by [redacted] on 42015. The buyer and [redacted] ***, which is an advertising web-site for car haulers open to anyone who replies to that particular add. I can only assume that this vehicle was taken to Port Newark for export or sat at the tow yard prior to being moved to the export yard. Then, approximately 2 months later, IAA was contacted about the buyers concern. The vehicle left my branch with the tires and rims it arrived with. I have advanced security cameras, electric fence and armed guards here at IAA Newburgh and no one has access to our inventory. Too many people had access to this vehicle once it left here and prior to the customer receiving it overseas, IAA cannot be held responsible for the accusations implied. Please let me know if you need any further information on this matter. [redacted] P- ###-###-#### F- ###-###-#### Change is Inevitable
Revdex.com:At this time, I have not been contacted by Insurance Auto Auctions regarding complaint ID ***.Sincerely,*** ***
The business has responded Please see below:
"">Subject: stock #[redacted] ID #[redacted]
I did speak to the buyer about this issue back on 6/**/when our Customer Service Department notified me of this buyers concernAnd I did go into detail with the buyer on what I've explained belowThe vehicle was purchased on 4/**/from IAA and the buyer had the vehicle picked up from our facility by [redacted] on 4/**/The buyer and [redacted], which is an advertising web-site for car haulers open to anyone who replies to that particular add
I can only assume that this vehicle was taken to Port Newark for export
or sat at the tow yard prior to being moved to the export yardThen, approximately months later, IAA was contacted about the buyers concern
The vehicle left my branch with the tires and rims it arrived withI have advanced security cameras, electric fence and armed guards here at IAA Newburgh and no one has access to our inventoryToo many people had access to this vehicle once it left here and prior to the customer receiving it overseas, IAA cannot be held responsible for the accusations implied
Please let me know if you need any further information on this matter
[redacted]
P- ###-###-####
F- ###-###-####
Change is Inevitable
Tell us why here...As I explained in our prior response, we can not be held responsible for a vehicle that had left our facility. Had this alleged theft taken place here at the branch, we should have been notified prior to it leaving. We have never had any prior thefts in the past 6 years of tires, rims, radios, etc...because of the security measures we have in place.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAccording Your answer you think the rims have been changed after the vehicle left your facility, but this is not exactly right. Because the pictures with different rims, were taken from [redacted] before the car left the territory of IAAI and before any transportation.
I am attaching again the original pictures from the advertisement[redacted] and the pictures of [redacted] and [redacted]). The difference is obvious!Thank You for your cooperation!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]