TopLine Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I feel this has gone on way too long and he is just prolonging this with excuses. I have heard the same thing for over two months where he said he is waiting for someone to come and make a decision on the couch. It should not take someone two months. He knows the manufacturer is not going to cover it for whatever reasonWhether it was a default from the manufacturer or from the delivery people dropping the couch, this should have been resolved by this time. I think two months has been sufficient enoughIf you are not hiding anything or want to help your customer then why do you choose to ignore returning the customers phone call and when the customer comes in telling the customer that the person will call the following week. That has been over two months ago. It is all excuses! So what is the outcome from this as I will not allow this to continue. If they do not want to solve this matter there are other alternatives I can choose.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We solved the issue and *** *** got her LoveseatBut we would like to mention that she was using the same Loveseat she ordered but without cup holder on it, and she has
been informed that the replacement love seat was ordered ,which is take time to get shipped from the manufacture, and when we got her loveseat with cup holder, we exchanged it right awayAlso, we gave her a free rug for this inconvenienceUnfortunately it took longer for us to deliver Loveseat to her, because it was a special order from the catalog We did our best to solve the issue as soon as possible, and we never tried to ignore her phone calls.Our goal to satisfy our customers, make them happy. If you have questions or suggestions, please feel free to contact us. BR, ***

We solved the issue and [redacted] got her Loveseat. But we would like to mention that she was using  the same Loveseat she ordered but without cup holder on it, and she has  been informed that the replacement love seat was ordered ,which is take time to get shipped from the...

manufacture, and when we got her loveseat with cup holder, we exchanged it right away. Also, we gave her a free rug for this inconvenience. Unfortunately it took longer for us to deliver Loveseat to her, because it was a special order from the catalog. We did our best to solve the issue as soon as possible, and we never tried to ignore her phone calls.Our goal to satisfy our customers, make them happy. If you have questions or suggestions, please feel free to contact us. BR, [redacted]

Regarding Mrs. [redacted] sofa, we did send a tech out to look at the sofa where it was determined the damage was not a company defect. The sofa was somehow thrown off track, per communication with the manufacturing...

company. This is not covered under the warranty. However, we are still trying to make this right with the customer. Topline had not yet responded to the letter received from the Revdex.com due to the manufacturing company not having made a decision as to whether they are willing to replace/repair the sofa.
Regards,
Topline Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I feel this has gone on way too long and he is just prolonging this with excuses.  I have heard the same thing for over two months where he said he is waiting for someone to come and make a decision on the couch.  It should not take someone two months.  He knows the manufacturer is not going to cover it for whatever reason. Whether it was a default from the manufacturer or from the delivery people dropping the couch, this should have been resolved by this time.  I think two months has been sufficient enough. If you are not hiding anything or want to help your customer then why do you choose to ignore returning the customers phone call and when the customer comes in telling the customer that the person will call the following week.  That has been over two months ago.  It is all excuses!  So what is the outcome from this as I will not allow this to continue.  If they do not want to solve this matter there are other alternatives I can choose.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Regarding Mrs. [redacted] sofa, we did send a tech out to look at the sofa where it was determined the damage was not a company defect. The sofa was somehow thrown off track, per communication with the manufacturing company. This is not covered under the warranty. However, we are still trying to...

make this right with the customer. Topline had not yet responded to the letter received from the Revdex.com due to the manufacturing company not having made a decision as to whether they are willing to replace/repair the sofa.Regards,Topline Furniture