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Topnotch Lawn Service Reviews (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I have never had any other shrubs planted in that area other than the 4 arborvitaes that were to be removed. As we prepared the area for patio stones we found two 6" stumps still in the ground. Topnotch would not return my calls even to discuss my findings. I didn't jip anyone the price quoted on the phone was $325 different than what was asked for at the site. I paid the $325 (for an hours work) because it was what I agreed to. I had company at the time of the completion (?) so I was not able to inspect the job when Topnotch said it was completed. A reputable company would have at lease come out and look at what we found. 
Regards,
[redacted]

From: Justin R[redacted]Date: Tue, Oct 31, 2017 at 5:46 PMSubject: Re: Is Your Non-Accredited Revdex.com Info Up To Date ?To: Revdex.com [redacted]So I called [redacted] back twice today and was directed to voicemail . So this is my response to...

[redacted] issue. She contracted with [redacted] to put in a fence . He and I are friends and he calls me when there are trees in the way of where proposed fence should be installed. We have worked together for years. He and I communicate on what needs done in order to instal the desired fence . He told me 4 arborvitae need cut down and stumps grinder Low enough to install fence . I meet with [redacted] and she and I discussed that Thats what I would do on that Saturday.and she agreed. I came out on Saturday and yes it was an hour later than planned. We cut down all trees and grinder 4 stumps below surface . [redacted] and I agreed to $350 when I first met her when the work was done she said how much 325? I said sure that will do. So so right then and there she jipped me $25 not a big deal. She was happy with the work I got paid.Moving forward the following week I received two or three voicemails asking me to come back and finish the work I have not been finished. When in reality that work I was contracted to do was completely finished. I'm a very busy man I don't have time to come back and do work has already been done for free. From her tone on the voicemail I could tell she wanted me to come back out and grind routes that were interfering with her patio at no extra cost.  Here's the deal, after The trees were removed and the fence was installed she wanted to do some patio work herself and when she got into her mulch bed and started digging around where the arborvitae used to be she noticed several roots. These routes are very small and a vein out all over the place to hold the tree intact anyone can remove these with just a shovel. In fact I was able to get rid of several of them while I was on site. [redacted] is looking to get reimbursed for the actual labor she had to do or hire someone else to do additional work. That's not part of the scope of work I was hired to do. My company has been business for 10 years and we deal with high-end residential clients never in my 10 years have I had a call to the Revdex.com. So I'm not too happy about this. I'm a pretty honest hard-working guy and I will work with you guys. I truly feel like I am being taking advantage of not her

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Address: 637 Notchbrook Dr, Delaware, Ohio, United States, 43015-9361

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