Dear MsLehrer: Delta Transmission has been in business at [redacted] *** [redacted] ** *** for years and holds an outstanding AAA rating with the Better Business Bureau My response to [redacted] 's complaint is as follows: -- I don't know what type of vehicle he is speaking of -- I have no documetation of [redacted] 's repair through his name or [redacted] *** I guarantee all my work with a written warranty and never deny any customer of the satisfaction of looking at any problems that may occur through our repair Delta always puts customer satisfaction as top priority [redacted] never contacted Delta Transmission that he broke down or had any type of problem with his transmission If he did, I would have towed his vehicle in, free of charge, and diagnosed the problem and repaired it if it pertained to the work we performed on the vehicle If it proves that the work was done at Delta and a problem arose from that work, we stand by all that we do (There is no [redacted] employee at Delta.) Respectfully, ***, [redacted]
In the years of business, I have never not responded to a customer's complaint or problem whether it be under warranty or over *** *** never gave me the opportunity to inspect the vehicle or address the complaints that he had He stated he spoke to a '***' who is not even employed by Delta As I did speak to an irated customer around the time of *** ***'s stated complaint, but he hung up on me after telling me he took his vehicle elsewhere and had it dismantled. The paperwork was written under *** *** *** *** ***; not in *** ***'s name My offer still stands, as I stated previously, that I would take care of any problems that arise from the repairs that is performed by Delta . ***Delta Transmission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My last name is ***This response is not acceptableI already attempted to take my vehicle into your business and was declined several timesI already took my vehicle to another shop for repairs after having to pay for a tow truck and again to have the vehicle fixedI have the receipt from your company and the receipt from the new companyMy repair at the new shop was made within the warranty period you gave meYou refused to honor it and your employees treated me like crapI am done playing games with youDmv fraud department is now on this caseI will take you to court if I do not get my money backMy lawyer is waiting to go at any timeI will give you one more chance to refund meI also have the mechanic shop that correctly fixed my vehicle ready to stand in court for meThey have the proof that you bandaid fixed my truck and never rebuilt anythingI also found several other customers online that have also had issues with this and we are all considering a lawsuitI have all the necessary proof and one way or another I will get a refundI will not let you rip me off
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom It May Concern: RE: ID #[redacted] Customer brought car in to Delta Transmission, complaining of a problem. We could not duplicate problem; vehicle's transmission operated up to standard, so we cleaned and...
greased electronic connections. Customer returned with same complaint; still could not duplicate problem but did have a check engine light on which led to a transmission code. This code gave us direction to finding a possible defective solinoid which were new and changed again. Returned car to customer and on Wednesday, July **, 2015 @ 11:52 AM, I called [redacted] to see how the car was operating. His reply was everything was working properly. I assured him if he had any additional problems, we would take care of it. John N[redacted] Delta Transmission
To Whom It May Concern: [redacted] brought his 2001 Dodge Ram 4.x 4 in for transmission repair on August *, 2015. He signed and authorized the repair invoice for the agreed sum of $2295.00. He came to Delta to pay partial payments twice and on the...
third time he argued about the balance of the bill. He was threatening and derogatory to myself and my workers. His vehicle was released to him after his mother paid the balance of the bill. [redacted]'s truck was not damaged at Delta. John N[redacted] Delta Transmission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I already said and will repeat, I was quoted $995 first, asked a person the highest price it could go to and I was told it is from $995 up to $1800 (double) and I agreed. After I left the vehicle the price was raised. Price was $995 and if it needed some extra stuff it would go up to $1800. I had no other choice, couldn't take the car out without paying the amount, but the amount was more than the "Maximum" amount I was told, because I knew what the worst (max) could be, that's why I left the car for them, but it went to more than MAX. It makes the deal style clear when a person is still talking about the discounts I never asked and I was charged more than MAXIMUM, because had no choice, I'm not the only one who got ripped off like this, but I'm the one who is going to follow this scam till the end!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This business exists by subterfuge and story telling. For $2495.00 they installed a transmission that lasted 12,000 miles, that's the bottom line. Delta tries to blame the car by saying the car had "many internal problems". Really? Laughable. Why didn't they say that when they were working on my car OR more importantly, before I paid them $2495.00? And isn't that what they were supposed to fix? Apparently not.I didn't go back to Delta because I'd rather spend another $2500 at an honest transmission place, which is what I did. If I brought it back to Delta I'd get the same runaround, story telling and lies like the first time. I will make sure I post on every available web site about this business, even if I help just one person avoid this spider web of a business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Ms. Lehrer: Delta Transmission has been in business at [redacted] [redacted] for 35 years and holds an outstanding AAA rating with the Better Business...
Bureau. My response to [redacted]'s complaint is as follows: -- I don't know what type of vehicle he is speaking of... -- I have no documetation of [redacted]'s repair through his name or [redacted]. I guarantee all my work with a written warranty and never deny any customer of the satisfaction of looking at any problems that may occur through our repair. Delta always puts customer satisfaction as top priority. [redacted] never contacted Delta Transmission that he broke down or had any type of problem with his transmission. If he did, I would have towed his vehicle in, free of charge, and diagnosed the problem and repaired it if it pertained to the work we performed on the vehicle. If it proves that the work was done at Delta and a problem arose from that work, we stand by all that we do. (There is no [redacted] employee at Delta.) Respectfully, [redacted], [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Consumer states he has pictures of the damage.
[redacted]
I have attached yet another copy of the invoice from Delta transmissions.Everything the [redacted] has stated is nothing but lies. You can clearly see the signature right on the invoice from [redacted]. I guess they use fake names on the invoices then. They never helped us when we called. My husband was told they have better things to do and to hurry up. No assistance was offered. Yes, the truck was sent to them from [redacted] or by another name of [redacted] auto sales like the invoice says. We were ripped off and have another mechanic to vouch for this. The tranny was never rebuilt and was fixed to get us out he door. If they do not want to assist in any way then I will take this to court. I have the receipt, the other mechanic shop to be a witness and give me whatever paperwork is needed and even [redacted] to verify that yes they did indeed tow my truck their for the repairs.I want a refund of my money. The warranty was not even up and they have refused to assist in any way. I will take this as far as I can and I hav already filed complaints to every department possible including dmv and also the atorney general who sent it to the fraud department as well. I am not going to be ripped off 1700$ and let them get away with it.
Dear MsLehrer: Delta Transmission has been in business at [redacted] *** [redacted] ** *** for years and holds an outstanding AAA rating with the Better Business Bureau My response to [redacted] 's complaint is as follows: -- I don't know what type of vehicle he is speaking of -- I have no documetation of [redacted] 's repair through his name or [redacted] *** I guarantee all my work with a written warranty and never deny any customer of the satisfaction of looking at any problems that may occur through our repair Delta always puts customer satisfaction as top priority [redacted] never contacted Delta Transmission that he broke down or had any type of problem with his transmission If he did, I would have towed his vehicle in, free of charge, and diagnosed the problem and repaired it if it pertained to the work we performed on the vehicle If it proves that the work was done at Delta and a problem arose from that work, we stand by all that we do (There is no [redacted] employee at Delta.) Respectfully, ***, [redacted]
In the years of business, I have never not responded to a customer's complaint or problem whether it be under warranty or over *** *** never gave me the opportunity to inspect the vehicle or address the complaints that he had He stated he spoke to a '***' who is not even employed by Delta As I did speak to an irated customer around the time of *** ***'s stated complaint, but he hung up on me after telling me he took his vehicle elsewhere and had it dismantled. The paperwork was written under *** *** *** *** ***; not in *** ***'s name My offer still stands, as I stated previously, that I would take care of any problems that arise from the repairs that is performed by Delta . ***Delta Transmission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My last name is ***This response is not acceptableI already attempted to take my vehicle into your business and was declined several timesI already took my vehicle to another shop for repairs after having to pay for a tow truck and again to have the vehicle fixedI have the receipt from your company and the receipt from the new companyMy repair at the new shop was made within the warranty period you gave meYou refused to honor it and your employees treated me like crapI am done playing games with youDmv fraud department is now on this caseI will take you to court if I do not get my money backMy lawyer is waiting to go at any timeI will give you one more chance to refund meI also have the mechanic shop that correctly fixed my vehicle ready to stand in court for meThey have the proof that you bandaid fixed my truck and never rebuilt anythingI also found several other customers online that have also had issues with this and we are all considering a lawsuitI have all the necessary proof and one way or another I will get a refundI will not let you rip me off
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom It May Concern: RE: ID #[redacted] Customer brought car in to Delta Transmission, complaining of a problem. We could not duplicate problem; vehicle's transmission operated up to standard, so we cleaned and...
greased electronic connections. Customer returned with same complaint; still could not duplicate problem but did have a check engine light on which led to a transmission code. This code gave us direction to finding a possible defective solinoid which were new and changed again. Returned car to customer and on Wednesday, July **, 2015 @ 11:52 AM, I called [redacted] to see how the car was operating. His reply was everything was working properly. I assured him if he had any additional problems, we would take care of it. John N[redacted] Delta Transmission
To Whom It May Concern: [redacted] brought his 2001 Dodge Ram 4.x 4 in for transmission repair on August *, 2015. He signed and authorized the repair invoice for the agreed sum of $2295.00. He came to Delta to pay partial payments twice and on the...
third time he argued about the balance of the bill. He was threatening and derogatory to myself and my workers. His vehicle was released to him after his mother paid the balance of the bill. [redacted]'s truck was not damaged at Delta. John N[redacted] Delta Transmission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I already said and will repeat, I was quoted $995 first, asked a person the highest price it could go to and I was told it is from $995 up to $1800 (double) and I agreed. After I left the vehicle the price was raised. Price was $995 and if it needed some extra stuff it would go up to $1800. I had no other choice, couldn't take the car out without paying the amount, but the amount was more than the "Maximum" amount I was told, because I knew what the worst (max) could be, that's why I left the car for them, but it went to more than MAX. It makes the deal style clear when a person is still talking about the discounts I never asked and I was charged more than MAXIMUM, because had no choice, I'm not the only one who got ripped off like this, but I'm the one who is going to follow this scam till the end!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This business exists by subterfuge and story telling. For $2495.00 they installed a transmission that lasted 12,000 miles, that's the bottom line. Delta tries to blame the car by saying the car had "many internal problems". Really? Laughable. Why didn't they say that when they were working on my car OR more importantly, before I paid them $2495.00? And isn't that what they were supposed to fix? Apparently not.I didn't go back to Delta because I'd rather spend another $2500 at an honest transmission place, which is what I did. If I brought it back to Delta I'd get the same runaround, story telling and lies like the first time. I will make sure I post on every available web site about this business, even if I help just one person avoid this spider web of a business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Ms. Lehrer: Delta Transmission has been in business at [redacted] [redacted] for 35 years and holds an outstanding AAA rating with the Better Business...
Bureau. My response to [redacted]'s complaint is as follows: -- I don't know what type of vehicle he is speaking of... -- I have no documetation of [redacted]'s repair through his name or [redacted]. I guarantee all my work with a written warranty and never deny any customer of the satisfaction of looking at any problems that may occur through our repair. Delta always puts customer satisfaction as top priority. [redacted] never contacted Delta Transmission that he broke down or had any type of problem with his transmission. If he did, I would have towed his vehicle in, free of charge, and diagnosed the problem and repaired it if it pertained to the work we performed on the vehicle. If it proves that the work was done at Delta and a problem arose from that work, we stand by all that we do. (There is no [redacted] employee at Delta.) Respectfully, [redacted], [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Consumer states he has pictures of the damage.
[redacted]
I have attached yet another copy of the invoice from Delta transmissions.Everything the [redacted] has stated is nothing but lies. You can clearly see the signature right on the invoice from [redacted]. I guess they use fake names on the invoices then. They never helped us when we called. My husband was told they have better things to do and to hurry up. No assistance was offered. Yes, the truck was sent to them from [redacted] or by another name of [redacted] auto sales like the invoice says. We were ripped off and have another mechanic to vouch for this. The tranny was never rebuilt and was fixed to get us out he door. If they do not want to assist in any way then I will take this to court. I have the receipt, the other mechanic shop to be a witness and give me whatever paperwork is needed and even [redacted] to verify that yes they did indeed tow my truck their for the repairs.I want a refund of my money. The warranty was not even up and they have refused to assist in any way. I will take this as far as I can and I hav already filed complaints to every department possible including dmv and also the atorney general who sent it to the fraud department as well. I am not going to be ripped off 1700$ and let them get away with it.