Topps Waste Management

Initial Business Response / [redacted] (**00, 7, 2015/08/28) */ Hi Just an FYI a refund will be sent to your addressas you know you wanted scheduling weeks before deliveryyou wanted it by Sept and thats what we worked on for you we had plenty of time to get your vehicle there for you and there was no panicwe had it all in orderyour not our only customerand scheduling an exact day weeks prior to you wanting it there is not possible I told you that many times [redacted] tks Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] required me to pay him by email money transfer, which is an instant transferI asked him to refund me by the same way after I received his response on August but no answer up to today, August 31, I cancelled the service and requested a refund on August 19, twelve days before today, his response is just "a refund will be sent to your address"I am definitely not satisfied with this response at all for the following reasons: According to his records, he never refunds his customers in proper way [redacted] d " [redacted] $** [redacted] Therefore, unless [redacted] tells me when and how much he has already to me in what methods, I will not trust him at all He knew that I will be leaving [redacted] on September If he sent the money to my [redacted] address after that, I would not receive itWhat if he said he sent it but I never received it? As I said [redacted] required me to pay him immediately by email money transfer, why he refuses to refund it to me in the same way? He said he will charge me $cancellation fee beforeIt is absolutely ridiculous because it was his problem to force me to cancel itI paid him on July 31, and requested him to ship my car as soon as possible on August After three weeks he even could not be able to give me a roughly time schedule, while other companies couldI gave him a lot of time and chances but he simply failed to provide me with a roughly scheduleOf course I could not take the risk to stick my car to him [redacted] (Note that his cancellation fee was $in but increasing to $just in a few months.) As I did not get any further information about my refund from [redacted] since his last say "a refund will be sent to you address", I request that he send my money back in full amount $1,by email transfer immediately Thank you for your intervening! ***

Final Consumer Response /* (2000, 9, 2015/09/22) */
You can close this, the truck was finally delivered to *** *** and is now in our possession

Final Consumer Response /* (2000, 11, 2015/10/13) */
Received my car today after 74 days

Initial Business Response /* (**00, 7, 2015/08/28) */
Hi
Just an FYI a refund will be sent to your address.... as you know you wanted scheduling 3 weeks before delivery.... you wanted it by Sept 1 and thats what we worked on for you .... we had plenty of time to get your vehicle there for...

you .... and there was no panic.... we had it all in order... your not our only customer... and scheduling an exact day 3 weeks prior to you wanting it there is not possible I told you that many times.
[redacted]
tks
Initial Consumer Rebuttal /* (3000, 9, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] required me to pay him by email money transfer, which is an instant transfer. I asked him to refund me by the same way after I received his response on August 28 but no answer up to today, August 31, 2015.
I cancelled the service and requested a refund on August 19, twelve days before today, his response is just "a refund will be sent to your address". I am definitely not satisfied with this response at all for the following reasons:
1 According to his records, he never refunds his customers in proper way. [redacted]
[redacted]
[redacted]d "[redacted] $**. [redacted]
[redacted]
Therefore, unless [redacted] tells me when and how much he has already to me in what methods, I will not trust him at all.
2 He knew that I will be leaving [redacted] on September 9. If he sent the money to my [redacted] address after that, I would not receive it. What if he said he sent it but I never received it?
3 As I said [redacted] required me to pay him immediately by email money transfer, why he refuses to refund it to me in the same way?
4 He said he will charge me $500 cancellation fee before. It is absolutely ridiculous because it was his problem to force me to cancel it. I paid him on July 31, and requested him to ship my car as soon as possible on August 6. After three weeks he even could not be able to give me a roughly time schedule, while other companies could. I gave him a lot of time and chances but he simply failed to provide me with a roughly schedule. Of course I could not take the risk to stick my car to him.
[redacted]
(Note that his cancellation fee was $300 in 2014 but increasing to $500 just in a few months.)
As I did not get any further information about my refund from [redacted] since his last say "a refund will be sent to you address", I request that he send my money back in full amount $1,858.85 by email transfer immediately.
Thank you for your intervening!
[redacted]