Tops Academy

The former resident hand delivered her notice on 01/18/Anytime someone submits their notice, my staff signs it immediately along with the date received Our office is closed on Christmas Eve and the Christmas DayThere was no attempt to bring in her notice on the following days after until 01/18/We were open She dated the notice for December 28th which was invalid because of the date it was submitted which was 01/18/When she was quoted her pro-rated move out by my staff, they included the Month To Month ChargesI advised them that I was going to work with her and not charge that which lowered her pro-rated move out amount to $plus utilitiesShe overpaid by $in which the final water bill of $was deducted leaving an amount of $due to residentAfter revising the final account statement, she was owed $which was the original deposit of $and the $That was submitted in early JuneWe have not received a call stating that it was not receivedNow I take it as it wasn't and will assure the original check was not cashed and will re-issue another one as soon as I get confirmation In regards to the referral fee, I stated that I would submit the request but could not promise a paymentIt was handed over to [redacted] with [redacted] l since the request was made at the time they were managingAbigail moved in on 02/21/and the friend she referred moved in on 06/18/Block Multifamily Group took over management on 02/01/ [redacted] l would be responsible for the referral payout and that is why it was sent to themThey should have contacted her in regards to this matterPlease let me know if anything else is neededAgain, once confirmation is made that the check was never cashed, I will submit it ASAPPlease see attachment for ***, Ledger, and Final Account Statement DetailsI look forward to getting this issue resolved soon Thanks and have a wonderful day! [redacted] The Settlement Apartments [redacted] South Amberwood Kyle, Texas [redacted]

It seems the first check that was sent to *** was never cashedA stop payment was issued yesterdayA new check will be reissued once her address is verifiedI tried contacting her at *** at 10:am to verify her address
She did not answer, so I left a message for her to call back
Thanks
*** ***
*** ***
The Settlement Apartments
* ***
* ***
South Amberwood
Kyle, Texas
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to have the settlement in hand prior to this case being closed.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** There is not one word about any deposits refundable or not refundable. There are no email or contracts prior to me filing the Revdex.com complaint. We were told the two $application fees were non-fundable no matter what and we are not requesting that they be returned. We are only requesting that the $fees be returned as we cancelled the apartment rental as soon as the house sale fell thru...Feb26th 2015. We were not due to move until April. We were never even able to see the inside of the apartment as it was still occupied. We were told this fee would be refunded when we moved out if we or our pets did no damage. Since we were never even inside the apartment and our pets were never even on their property there is no way we caused any damage or cleaning problems. The $should be immediately returned to us. Thank you for all your help.*** *** *** ***@yahoo.com

***
I understand your concern I have spoken to my supervisor in regards to this matter and we will go ahead and pay out the Resident Referral. I greatly apologize for any inconvenience this has causedI will also make sure the correct amount of $is sentPlease confirm your address with me when you get a chanceI want to make sure you receive it at the proper place since the first check was never received
Have a wonderful day!
*** ***
*** ***
The Settlement Apartments
* ***
* ***
South Amberwood
Kyle, Texas
***

Prior to move in the applicant had already established an electric acct for the apartment home that they applied for. Please look at page 2 of the signed application. Paragraph 7 & 16. It clearly states that all monies are non-refundable if the...

applicant chooses to cancel prior to their move in when already approved. Please let me know if this helps or if anything further is needed. Thanks [redacted] Property Manager The Settlement Apartments T [redacted] F [redacted] Kyle, Texas [redacted]@blockmultifamily.com

The former resident hand delivered her notice on 01/18/14. Anytime someone submits their notice, my staff signs it immediately along with the date received.  Our office is closed on Christmas Eve and the Christmas Day. There was...

no attempt to bring in her notice on the following days after until 01/18/14. We were open.  She dated the notice for December 28th which was invalid because of the date it was submitted which was 01/18/14. When she was quoted her pro-rated move out by my staff, they included the Month To Month Charges. I advised them that I was going to work with her and not charge that which lowered her pro-rated move out amount to $378 plus utilities. She overpaid by $123 in which the final water bill of $34.96 was deducted leaving an amount of $88.04 due to resident. After revising the final account statement, she was owed $188.04 which was the original deposit of $100 and the $88.04. That was submitted in early June. We have not received a call stating that it was not received. Now I take it as it wasn't and will assure the original check was not cashed and will re-issue another one as soon as I get confirmation.
 
In regards to the referral fee, I stated that I would submit the request but could not promise a payment. It was handed over to [redacted] with [redacted]l since the request was made at the time they were managing. Abigail moved in on 02/21/12 and the friend she referred moved in on 06/18/12. Block Multifamily Group took over management on 02/01/14. [redacted]l would be responsible for the referral payout and that is why it was sent to them. They should have contacted her in regards to this matter. Please let me know if anything else is needed. Again, once confirmation is made that the check was never cashed, I will submit it ASAP. Please see attachment for [redacted], Ledger, and Final Account Statement Details. I look forward to getting this issue resolved soon.
 
Thanks and have a wonderful day!
[redacted]
[redacted]
The Settlement Apartments
[redacted]
[redacted]
210 South Amberwood
Kyle, Texas 78640
[redacted]