Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ I am not sure what he is wantingThe stove piece was originally cut wrong and I did order a new slab and rebuild itMy installer said the homeowner had been talking negatively to him and the homeowner had even text messaged me saying he was sorry for how he treated the homeownerThe homeowner was screaming and yelling at me so I did hang up but I spoke with his wife and answered every call and text they sentThe material that they ordered had been back ordered from the distributor but I explained that several timesCustomer paid my installer when he was done and has never said there were any issuesIf he has any problem with anything I clearly would fix itI replaced the top originally after he screamed and cussed me out so I certainly stand behind anything I do Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did have a disagreement with him on the phone, because he did not seem to care about the fact that his employee flat out lied to my wife and IThe delay put us in a real bind, trying to get the house ready to move intoWith the delay that they created we had to put off other contractors, until they were doneI tried to explain this to him and he just wouldn't listenThat is when I became upset and raised my voiceHe also raised his voice to meI did text him and tell him that I was sorry "IF" I upset or frightened his employee, I didn't mean toMy wife talked to one of his employees about not sending those two men back to finish the install and he informed her they would not be backIn the mean time the owners wife was put in the hospital, and he evidently did not get the message not to send them backIf they felt threatened by me as they told him, why would he send them backSo that appears to also be a lieI asked his employee before he left the second time if he was going to fix the problem with the joint, and he told me no because it would strengthen the joint to leave the epoxy on top of the jointHe contacted me yesterday about returning to level out the joint, but I am afraid that it will break if they do anything with itThe joint is only 1/to 3/inch from the cutout for the cooktopThe only reason I paid his installer was because he told me on the phone he would file a lean on the houseI told him in the first call we were not happy with the way things were going and to come take the material back and give us the money we had already paid him and he said then that he would notThat is when he threatened to file a lienThat doesn't say to me he was trying very hard to solve the problem Final Business Response / [redacted] (4000, 9, 2015/08/20) */ I have contacted the customer twice since being notified and offered to come fix anything that needs repaired I explained that I want all my customers happy and stand behind every job customer told me both times his wife didn't want to mess with itI explained I could easily fix it without any mess but he told me he didn't want to mess with it Final Consumer Response / [redacted] (2000, 11, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) After talking it over with my wife again she stated she did not want to put up with the mess that would be leftI know the owner said there would not be any mess, but I don't believe that for a minutePlus we are tired of dealing with this companyAs I stated to the owner in a text last week, she doesn't want to deal with the mess or the noise, Lesson Learned!
Initial Business Response /* (1000, 5, 2015/08/17) */
I am not sure what he is wanting. The stove piece was originally cut wrong and I did order a new slab and rebuild it. My installer said the homeowner had been talking negatively to him and the homeowner had even text messaged me saying he was...
sorry for how he treated the homeowner. The homeowner was screaming and yelling at me so I did hang up but I spoke with his wife and answered every call and text they sent. The material that they ordered had been back ordered from the distributor but I explained that several times. Customer paid my installer when he was done and has never said there were any issues. If he has any problem with anything I clearly would fix it. I replaced the top originally after he screamed and cussed me out so I certainly stand behind anything I do
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did have a disagreement with him on the phone, because he did not seem to care about the fact that his employee flat out lied to my wife and I. The delay put us in a real bind, trying to get the house ready to move into. With the delay that they created we had to put off other contractors, until they were done. I tried to explain this to him and he just wouldn't listen. That is when I became upset and raised my voice. He also raised his voice to me. I did text him and tell him that I was sorry "IF" I upset or frightened his employee, I didn't mean to. My wife talked to one of his employees about not sending those two men back to finish the install and he informed her they would not be back. In the mean time the owners wife was put in the hospital, and he evidently did not get the message not to send them back. If they felt threatened by me as they told him, why would he send them back. So that appears to also be a lie. I asked his employee before he left the second time if he was going to fix the problem with the joint, and he told me no because it would strengthen the joint to leave the epoxy on top of the joint. He contacted me yesterday about returning to level out the joint, but I am afraid that it will break if they do anything with it. The joint is only 1/2 to 3/4 inch from the cutout for the cooktop. The only reason I paid his installer was because he told me on the phone he would file a lean on the house. I told him in the first call we were not happy with the way things were going and to come take the material back and give us the money we had already paid him and he said then that he would not. That is when he threatened to file a lien. That doesn't say to me he was trying very hard to solve the problem.
Final Business Response /* (4000, 9, 2015/08/20) */
I have contacted the customer twice since being notified and offered to come fix anything that needs repaired I explained that I want all my customers happy and stand behind every job customer told me both times his wife didn't want to mess with it. I explained I could easily fix it without any mess but he told me he didn't want to mess with it.
Final Consumer Response /* (2000, 11, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After talking it over with my wife again she stated she did not want to put up with the mess that would be left. I know the owner said there would not be any mess, but I don't believe that for a minute. Plus we are tired of dealing with this company. As I stated to the owner in a text last week, she doesn't want to deal with the mess or the noise, Lesson Learned!
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ I am not sure what he is wantingThe stove piece was originally cut wrong and I did order a new slab and rebuild itMy installer said the homeowner had been talking negatively to him and the homeowner had even text messaged me saying he was sorry for how he treated the homeownerThe homeowner was screaming and yelling at me so I did hang up but I spoke with his wife and answered every call and text they sentThe material that they ordered had been back ordered from the distributor but I explained that several timesCustomer paid my installer when he was done and has never said there were any issuesIf he has any problem with anything I clearly would fix itI replaced the top originally after he screamed and cussed me out so I certainly stand behind anything I do Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did have a disagreement with him on the phone, because he did not seem to care about the fact that his employee flat out lied to my wife and IThe delay put us in a real bind, trying to get the house ready to move intoWith the delay that they created we had to put off other contractors, until they were doneI tried to explain this to him and he just wouldn't listenThat is when I became upset and raised my voiceHe also raised his voice to meI did text him and tell him that I was sorry "IF" I upset or frightened his employee, I didn't mean toMy wife talked to one of his employees about not sending those two men back to finish the install and he informed her they would not be backIn the mean time the owners wife was put in the hospital, and he evidently did not get the message not to send them backIf they felt threatened by me as they told him, why would he send them backSo that appears to also be a lieI asked his employee before he left the second time if he was going to fix the problem with the joint, and he told me no because it would strengthen the joint to leave the epoxy on top of the jointHe contacted me yesterday about returning to level out the joint, but I am afraid that it will break if they do anything with itThe joint is only 1/to 3/inch from the cutout for the cooktopThe only reason I paid his installer was because he told me on the phone he would file a lean on the houseI told him in the first call we were not happy with the way things were going and to come take the material back and give us the money we had already paid him and he said then that he would notThat is when he threatened to file a lienThat doesn't say to me he was trying very hard to solve the problem Final Business Response / [redacted] (4000, 9, 2015/08/20) */ I have contacted the customer twice since being notified and offered to come fix anything that needs repaired I explained that I want all my customers happy and stand behind every job customer told me both times his wife didn't want to mess with itI explained I could easily fix it without any mess but he told me he didn't want to mess with it Final Consumer Response / [redacted] (2000, 11, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) After talking it over with my wife again she stated she did not want to put up with the mess that would be leftI know the owner said there would not be any mess, but I don't believe that for a minutePlus we are tired of dealing with this companyAs I stated to the owner in a text last week, she doesn't want to deal with the mess or the noise, Lesson Learned!
Initial Business Response /* (1000, 5, 2015/08/17) */
I am not sure what he is wanting. The stove piece was originally cut wrong and I did order a new slab and rebuild it. My installer said the homeowner had been talking negatively to him and the homeowner had even text messaged me saying he was...
sorry for how he treated the homeowner. The homeowner was screaming and yelling at me so I did hang up but I spoke with his wife and answered every call and text they sent. The material that they ordered had been back ordered from the distributor but I explained that several times. Customer paid my installer when he was done and has never said there were any issues. If he has any problem with anything I clearly would fix it. I replaced the top originally after he screamed and cussed me out so I certainly stand behind anything I do
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did have a disagreement with him on the phone, because he did not seem to care about the fact that his employee flat out lied to my wife and I. The delay put us in a real bind, trying to get the house ready to move into. With the delay that they created we had to put off other contractors, until they were done. I tried to explain this to him and he just wouldn't listen. That is when I became upset and raised my voice. He also raised his voice to me. I did text him and tell him that I was sorry "IF" I upset or frightened his employee, I didn't mean to. My wife talked to one of his employees about not sending those two men back to finish the install and he informed her they would not be back. In the mean time the owners wife was put in the hospital, and he evidently did not get the message not to send them back. If they felt threatened by me as they told him, why would he send them back. So that appears to also be a lie. I asked his employee before he left the second time if he was going to fix the problem with the joint, and he told me no because it would strengthen the joint to leave the epoxy on top of the joint. He contacted me yesterday about returning to level out the joint, but I am afraid that it will break if they do anything with it. The joint is only 1/2 to 3/4 inch from the cutout for the cooktop. The only reason I paid his installer was because he told me on the phone he would file a lean on the house. I told him in the first call we were not happy with the way things were going and to come take the material back and give us the money we had already paid him and he said then that he would not. That is when he threatened to file a lien. That doesn't say to me he was trying very hard to solve the problem.
Final Business Response /* (4000, 9, 2015/08/20) */
I have contacted the customer twice since being notified and offered to come fix anything that needs repaired I explained that I want all my customers happy and stand behind every job customer told me both times his wife didn't want to mess with it. I explained I could easily fix it without any mess but he told me he didn't want to mess with it.
Final Consumer Response /* (2000, 11, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After talking it over with my wife again she stated she did not want to put up with the mess that would be left. I know the owner said there would not be any mess, but I don't believe that for a minute. Plus we are tired of dealing with this company. As I stated to the owner in a text last week, she doesn't want to deal with the mess or the noise, Lesson Learned!