TopTrendLab

We appreciate the opportunity to address this matter, as customer satisfaction is our top priorityJulia Byl placed an online order on 6/22/for a trial period of our products Very Trends Female WatchAli customers are required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offerNo order can be submitted or successful unless the customer checks this box and selects to submit the order. We do send a (30) day supply of the products (each) to the customer to be used within the allotted trial period of days from the date of order, as specified by our terms and conditionsOur terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply sent initially, and will be charged every days from initial order date and sent a fresh one month supply until cancelled. We state, in our terms and conditions, that we offer a generous 30-day money back guarantee on all merchandiseWe simply request that the customer contact Customer Support to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packagingThis RMA number enables our fulfillment center to identify the returning customer, and assists in posting a speedy credit to the customer's account.We did not receive any such cancellation request for these trials within the trial period; and consequently Julie was charged for the watch that was receivedTo date the customer has not contacted our customer service department to return the product for a refundAt this time :he customer filed a chargeback with the issuing bank and this was submitted to us on 7/28/At this time as a courtesy we have refunded the amount of $for the charge that occurred on 7/6/Refunds can take up to 5-business days to show up at the issuing bank. We hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at ###-###-####