Topview Sightseeing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Services were not renderedThere were no available buses for 3+ hours after the time of payment and the staff kept on giving us the run aroundI should not have to pay for a service I did not receiveIt's common senseThis business uses bad practices as evidenced by their service and failure to properly solve this grievance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for taking the time to reach out to us regarding your touring experienceWe apologize if you were unable to enjoy touring with usAll of our tour information is available on our mapsas well as our ticketsIt is unnecessary to take a cab to our Visitor's Center as you can board our bus at the bus stopOur buses run roughly every 15-minutesWe apologize if you found this to be infrequentWhile touring with us, you do in fact have the option to hop on and off at any given bus stop for photosYou can also take the bus to the museum and our Liberty CruiseWe apologize in advance for any miscommunication that may have happenedWe would be more than happy to extend complimentary tickets that can be use at anytime within the nextyearsPlease reach out to our Customer Service team at [redacted] to receive them

Thank you for taking the time to reach out to us regarding your experienceWe are deeply disappointed that you were unable to enjoy your water tourOur departure point for our cruise was changedTo make this change easier for our guest, we've put in place a shuttle for our guestWe can understand why you would be disappointed to have to pay an additional transport feePlease be advised that we no longer charge any transportation feeAgain, we do apologize that you were unable to enjoy your tourYou mentioned that you purchased your tickets from GrouponIf you would like a refund, you would have to contact Groupon as that is who you made your payment toIf there is anything else that I can do to assist you, please let me know

***, thank you for your replyWe apologizes if you feel as if our response does not remedy the experience for youWe can completely understand how your experience can effect your time here in New York CityThis is not the experience that we wish for our guest to have and we appreciate you taking the time to share this with usValuable feedback like this tells us what we are doing right, what we are doing wrong and what we can stand to improveIf you feel as if there was an error in your transaction, we would be more than happy to fix that for youUnfortunately, we would not be able to process a refund for your entire transaction as all sales are finalOur services are first come, first served and our guest are not required to get off of the buses for other guest to boardThis is why we have such frequent time framesWe would be more than happy to send you the complimentary ticketsAny time between now and then, if you change your mind, please reach out to usWe would be more than happy to send them to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:That's interesting because we waited over an hour for the first bus to show up (which was full) but the other tours had buses every minutesBy no means was it ever advertised it is a first come first serve basisIt is very clear to me that you are unwilling to resolve this properly and will only continue to make excusesThe services we paid for were not rendered and we do not have the opportunity to utilize another set of tickets unless you have tours in Minneapolis or a surrounding statesCase point the issue has not been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Weber, thank you for your replyIf there is anything else that we can do to assist you, please let us knowWe would be more than happy to resolve this for youYou can always reach us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As expected, and suggested in the company's response, I contacted Groupon for a refund for this tour, which I have received. However, the company ignored my specific request, namely, "I also want a statement from the company that they accept as valid and appropriate, and will not argue my disputing with my credit card company, the $10 charges for the shuttle. . .", especially appropriate since they no longer impose such a charge.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Services were not rendered. There were no available buses for 3+ hours after the time of payment and the staff kept on giving us the run around. I should not have to pay for a service I did not receive. It's common sense. This business uses bad practices as evidenced by their service and failure to properly solve this grievance.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for taking the time to reach out to us regarding your touring experience. We apologize if you were unable to enjoy touring with us. All of our tour information is available on our maps. as well as our tickets. It is unnecessary to take a cab to our Visitor's Center as you can...

board our bus at the bus stop. Our buses run roughly every 15-25 minutes. We apologize if you found this to be infrequent. While touring with us, you do in fact have the option to hop on and off at any given bus stop for photos. You can also take the bus to the museum and our Liberty Cruise. We apologize in advance for any miscommunication that may have happened. We would be more than happy to extend complimentary tickets that can be use at anytime within the next2 years. Please reach out to our Customer Service team at [redacted] to receive them.

Thank you for taking the time to reach out to us regarding your experience. We are deeply disappointed that you were unable to enjoy your water tour. Our departure point for our cruise was changed. To make this change easier for our guest, we've put in place a shuttle for our guest. We can...

understand why you would be disappointed to have to pay an additional transport fee. Please be advised that we no longer charge any transportation fee. Again, we do apologize that you were unable to enjoy your tour. You mentioned that you purchased your tickets from Groupon. If you would like a refund, you would have to contact Groupon as that is who you made your payment to. If there is anything else that I can do to assist you, please let me know.

Lindsay, thank you for choosing TopView Sightseeing! Thank you for taking the time to share this experience with us. We are deeply disappointed that you were unable to fully enjoy touring with us. We can understand how having an extended wait can impact your touring experience. When we anticipate an...

increase in passenger activity, we typically compensate by adding more buses to our route. We apologize if this extra measure did not alleviate your wait. Our tours are first come, first served as well as hop on/ hop off. Unfortunately, we cannot refund your tickets as all sales made are final. However, we understand that your time is valuable and we want to make it up to you. Please reach out to us at [redacted]. We would like the chance to rectify this with you.