It is true this individual did live at our property for more than a yearIt is true we really are friendly during the move-in, but also in the move-out tooIt is not true that he saw a cracked mirror and we told him not to worry about itUnfortunately, there are some people that do not want to take the responsibility for paying for what they have brokenIt is also not true that anyone in the office told this individual we do not have anyone available to do the move-out inspection, because we will always take the time to complete a move-out inspection with the resident if they requestNo exceptions! In regards to rent payment statement, there was a payment made after other paperwork was processed and since then has been posted and a revised statement showing money still owed by this individualIt is always our goal to have the highest quality of customer care, and the team here at Torcello holds to the highest standard of customer careAnd that is to treat people how you would like to be treated
I am rejecting this response because:I DON'T UNDERSTAND THE MEANING OF THAT LETTERS, THEY DID AN INSPECTION BUT NEVER EVER TOKE CARE OF THE HUGE HUMIDITY AND IF YOU CHECK THE CARPET PICTURES YOU CAN SEE REALLY CLEAR THE MOLD STAIN UNDER THE CARPET, THEN THEY WANT ME TO PAY BECAUSE THEIR PLACE HAS A HUGE HUMIDITY AND MESS THE CARPET? THAT'S CRAZY OFF COURSE BECAUSE THANK'S TO YOU THE PEOPLE FROM THE Revdex.com NORTHEAST CALIFORNIA THEY HAVE TO ACCEPT THAT THEY WERE TRYING TO CHARGE ME TWICE FOR THE LAST RENT THEN NOW THEY ARE TRYING TO INVENT SOMETHING ELSE TO GET MONEY, AND ARE USING THE MOLD STAIN UNDER THEIR CARPET TO TRY TO STEEL MORE MONEY FROM ME, NOT HAPPY WITH KEEPING ALL MY DEPOSIT
I am rejecting this response because:I DON'T UNDERSTAND THE MEANING OF THAT LETTERS, THEY DID AN INSPECTION BUT NEVER EVER TOKE CARE OF THE HUGE HUMIDITY.
AND IF YOU CHECK THE CARPET PICTURES YOU CAN SEE REALLY CLEAR THE MOLD STAIN UNDER THE CARPET, THEN THEY WANT ME TO PAY BECAUSE THEIR PLACE HAS A HUGE HUMIDITY AND MESS THE CARPET? THAT'S CRAZY.
OFF COURSE BECAUSE THANK'S TO YOU THE PEOPLE FROM THE Revdex.com NORTHEAST CALIFORNIA THEY HAVE TO ACCEPT THAT THEY WERE TRYING TO CHARGE ME TWICE FOR THE LAST RENT.
THEN NOW THEY ARE TRYING TO INVENT SOMETHING ELSE TO GET MONEY, AND ARE USING THE MOLD STAIN UNDER THEIR CARPET TO TRY TO STEEL MORE MONEY FROM ME, NOT HAPPY WITH KEEPING ALL MY DEPOSIT.
As we discussed on Friday, attached is a letter showing our yearly inspection along with a work order showing Mr. [redacted] had a pet explaining the damage to the carpet.
It is true this individual did live at our property for more than a year. It is true we really are friendly during the move-in, but also in the move-out too. It is not true that he saw a cracked mirror and we told...
him not to worry about it. Unfortunately, there are some people that do not want to take the responsibility for paying for what they have broken. It is also not true that anyone in the office told this individual we do not have anyone available to do the move-out inspection, because we will always take the time to complete a move-out inspection with the resident if they request. No exceptions! In regards to rent payment statement, there was a payment made after other paperwork was processed and since then has been posted and a revised statement showing money still owed by this individual. It is always our goal to have the highest quality of customer care, and the team here at Torcello holds to the highest standard of customer care. And that is to treat people how you would like to be treated.
It is true this individual did live at our property for more than a yearIt is true we really are friendly during the move-in, but also in the move-out tooIt is not true that he saw a cracked mirror and we told him not to worry about itUnfortunately, there are some people that do not want to take the responsibility for paying for what they have brokenIt is also not true that anyone in the office told this individual we do not have anyone available to do the move-out inspection, because we will always take the time to complete a move-out inspection with the resident if they requestNo exceptions! In regards to rent payment statement, there was a payment made after other paperwork was processed and since then has been posted and a revised statement showing money still owed by this individualIt is always our goal to have the highest quality of customer care, and the team here at Torcello holds to the highest standard of customer careAnd that is to treat people how you would like to be treated
I am rejecting this response because:I DON'T UNDERSTAND THE MEANING OF THAT LETTERS, THEY DID AN INSPECTION BUT NEVER EVER TOKE CARE OF THE HUGE HUMIDITY AND IF YOU CHECK THE CARPET PICTURES YOU CAN SEE REALLY CLEAR THE MOLD STAIN UNDER THE CARPET, THEN THEY WANT ME TO PAY BECAUSE THEIR PLACE HAS A HUGE HUMIDITY AND MESS THE CARPET? THAT'S CRAZY OFF COURSE BECAUSE THANK'S TO YOU THE PEOPLE FROM THE Revdex.com NORTHEAST CALIFORNIA THEY HAVE TO ACCEPT THAT THEY WERE TRYING TO CHARGE ME TWICE FOR THE LAST RENT THEN NOW THEY ARE TRYING TO INVENT SOMETHING ELSE TO GET MONEY, AND ARE USING THE MOLD STAIN UNDER THEIR CARPET TO TRY TO STEEL MORE MONEY FROM ME, NOT HAPPY WITH KEEPING ALL MY DEPOSIT
I am rejecting this response because:I DON'T UNDERSTAND THE MEANING OF THAT LETTERS, THEY DID AN INSPECTION BUT NEVER EVER TOKE CARE OF THE HUGE HUMIDITY.
AND IF YOU CHECK THE CARPET PICTURES YOU CAN SEE REALLY CLEAR THE MOLD STAIN UNDER THE CARPET, THEN THEY WANT ME TO PAY BECAUSE THEIR PLACE HAS A HUGE HUMIDITY AND MESS THE CARPET? THAT'S CRAZY.
OFF COURSE BECAUSE THANK'S TO YOU THE PEOPLE FROM THE Revdex.com NORTHEAST CALIFORNIA THEY HAVE TO ACCEPT THAT THEY WERE TRYING TO CHARGE ME TWICE FOR THE LAST RENT.
THEN NOW THEY ARE TRYING TO INVENT SOMETHING ELSE TO GET MONEY, AND ARE USING THE MOLD STAIN UNDER THEIR CARPET TO TRY TO STEEL MORE MONEY FROM ME, NOT HAPPY WITH KEEPING ALL MY DEPOSIT.
As we discussed on Friday, attached is a letter showing our yearly inspection along with a work order showing Mr. [redacted] had a pet explaining the damage to the carpet.
It is true this individual did live at our property for more than a year. It is true we really are friendly during the move-in, but also in the move-out too. It is not true that he saw a cracked mirror and we told...
him not to worry about it. Unfortunately, there are some people that do not want to take the responsibility for paying for what they have broken. It is also not true that anyone in the office told this individual we do not have anyone available to do the move-out inspection, because we will always take the time to complete a move-out inspection with the resident if they request. No exceptions! In regards to rent payment statement, there was a payment made after other paperwork was processed and since then has been posted and a revised statement showing money still owed by this individual. It is always our goal to have the highest quality of customer care, and the team here at Torcello holds to the highest standard of customer care. And that is to treat people how you would like to be treated.