Tornell Motors

We purchased a Honda Pilot from Tornell Motors on September 15, The car was in good condition and seemed to be in good working conditionThe owner, Cesar, had the Carfax ready when we got there that showed the vehicle had only one previous owner My husband is a mechanic so he checked as much as he could as it sat in the lotThe brakes and fluids looked good Cesar promised when we purchased the car to fix the door actuator on the passenger back door and the back wiper that was completely missingHe fixed the actuator soon after we purchased the Pilot but then we found out the driver door actuator was acting up alsoOn October 6, 2014, we noticed the axle seal on the transmission was leakingAs this is covered under the drive train warranty, we told him about it and we took the car to get the leak fixed on October 14, We had to get a rental car because he would not loan us a carWhen Tornell’s transmission shop had it, they checked into an issue that we thought had something to do with the transmissionIt felt like it was “shifting hard” into second gear randomly about once or twice a dayThe transmission shop “fixed” the leak but could not find anything else wrongWhen we picked up our Pilot, it smelled like someone had smoked packs of cigarettes in the car, there was trash all over the car and there was miles put on the gas tankWe were furious and when the driver door actuator came in, we picked up the part and my husband replaced it himselfOn October 28, 2014, I noticed the transmission was still leakingOn October 30, 2014, we took the car back in for the “shifting hard” issue that ended up being two bad motor mountsMy husband knew what the problem was and when we took the Pilot to Cesar, my husband explained what the problem was and what needed to be fixedCesar loaned us a car this time and kept our Pilot until November 4, Nothing had been fixed and all they had done was confirm the problem my husband had explained to themOn November 21, 2014, we took the Pilot back to Cesar to get the leak fixed, motor mounts replaced and the back wiper fixedHe did not offer to loan us a car until they realized they needed it longer than just one dayWe got our Pilot back on November 22, and the leak appeared to be fixed, one motor mount was replaced (there were two bad mounts), and the back wiper was still missing, Cesar claimed the wiper costs too muchThe back wiper was about $at the Honda dealer but my husband found it for less than $onlineCesar was looking for the part at a junkyard but could not find a working oneThis entire time it was extremely hard to get Cesar to talk to usWe had to keep bothering him to get him to communicate with usMy husband now needs to fix a motor mount, a transmission mount, the back wiper, and a power steering pump because Cesar failed to ensure the vehicle we bought was in good condition and failed to fix it as promised when we found these problems within the warranty period

Over the top service from some really nice people! My family was looking for a used car and found a good deal onlineTorrnell sold us the car and even fixed a few things that needed some repair in a timely manorThe car is running great and I left feeling very taken care of Great customer service! I would buy from Tornell again in a heart beat

Over the top service from some really nice people!
My family was looking for a used car and found a good deal onlineTorrnell sold us the car and even fixed a few things that needed some repair in a timely manorThe car is running great and I left feeling very taken care of
Great customer service! I would buy from Tornell again in a heart beat

I purchased a vehicle from this DealershipThey did not register the vehicle or send the title to the loan holder

I purchased a vehicle in December of and it had a day warranty that expires on 1/20/I have damage to my vehicle, the radiator leaks, the rear has a leak, struts and mounts are no good and my passenger door fills with water when it rainsi dropped my vehicle off on 1/15/and the dealership was supposed to repair these issuesThey had the vehicle until 1/22/They returned my vehicle with no services performed and no service sheet provided for anything they didwhile at the dealership they took off my license plates and my temporary registrationThey then closed their business down and I have not been able to get any response from this businessI need my services performed that was under the warranty at the time and my vehicle fixed

We purchased a 2004 Honda Pilot from Tornell Motors on September 15, 2014. The car was in good condition and seemed to be in good working condition. The owner, Cesar, had the Carfax ready when we got there that showed the vehicle had only one previous owner. My husband is a mechanic so he checked as much as he could as it sat in the lot. The brakes and fluids looked good. Cesar promised when we purchased the car to fix the door actuator on the passenger back door and the back wiper that was completely missing. He fixed the actuator soon after we purchased the Pilot but then we found out the driver door actuator was acting up also. On October 6, 2014, we noticed the axle seal on the transmission was leaking. As this is covered under the drive train warranty, we told him about it and we took the car to get the leak fixed on October 14, 2014. We had to get a rental car because he would not loan us a car. When Tornell’s transmission shop had it, they checked into an issue that we thought had something to do with the transmission. It felt like it was “shifting hard” into second gear randomly about once or twice a day. The transmission shop “fixed” the leak but could not find anything else wrong. When we picked up our Pilot, it smelled like someone had smoked 20 packs of cigarettes in the car, there was trash all over the car and there was 80 miles put on the gas tank. We were furious and when the driver door actuator came in, we picked up the part and my husband replaced it himself. On October 28, 2014, I noticed the transmission was still leaking. On October 30, 2014, we took the car back in for the “shifting hard” issue that ended up being two bad motor mounts. My husband knew what the problem was and when we took the Pilot to Cesar, my husband explained what the problem was and what needed to be fixed. Cesar loaned us a car this time and kept our Pilot until November 4, 2014. Nothing had been fixed and all they had done was confirm the problem my husband had explained to them. On November 21, 2014, we took the Pilot back to Cesar to get the leak fixed, motor mounts replaced and the back wiper fixed. He did not offer to loan us a car until they realized they needed it longer than just one day. We got our Pilot back on November 22, 2014 and the leak appeared to be fixed, one motor mount was replaced (there were two bad mounts), and the back wiper was still missing, Cesar claimed the wiper costs too much. The back wiper was about $260 at the Honda dealer but my husband found it for less than $100 online. Cesar was looking for the part at a junkyard but could not find a working one. This entire time it was extremely hard to get Cesar to talk to us. We had to keep bothering him to get him to communicate with us. My husband now needs to fix a motor mount, a transmission mount, the back wiper, and a power steering pump because Cesar failed to ensure the vehicle we bought was in good condition and failed to fix it as promised when we found these problems within the warranty period.