Toro Landscaping & Paving

Complaint: ***
I am rejecting this response because:
The two gates would not require fixing if it they had been installed correctly You installed them with hardware for vinyl fencing rather than hardware for wood fencingThe hardware was replaced, but the damage to the doors was already done The fact that you don't stand by your products - plant or landscaping - speaks to your integrity as a business owner The issues related to the drainage were not manufactured by other landscapers I have had no less than three landscapers look at my property and all have made reference to poor quality and subpar workmanship The drainage has been a problem since the day you left the job I have standing water in my backyard with minimal amounts of rain The sod you installed has died, even though I installed an in-ground sprinkler system If you had used the proper paver sand, there would be no reason to reapply every year The idea that this is your recommendation is absurdGiven all of the problems we faced in getting you to actually complete the job, we decided to cut our losses with your company. I have no illusions that I will ever see restitution from you or your company My only hope is that other potential clients will have an opportunity to read my complaint and give them reason not to hire you Know that I always strongly advise against hiring your company every possible chance I get

Complaint: ***
I am rejecting this response because:
The job was completed or or around 10/ Immediately after the work was completed, I began to have problems I chose not to contact you because you repeatedly missed deadlines throughout the project and were unreliable You would go weeks without working on my yard, yet were always on time to pick up your money I have received one message from you on 4/6/indicating that you had spoken to your lawyer and were prepared to settle the matter in court I reject the notion that I cursed at you I merely stated that your work was st As for the disrespecting comment, that is a matter of interpretation You are correct that I do not want you to repair the gate nor do I want you to address any of the other issues that were raised The plants are in fact dead and the sand used incorrect You blamed the supplier that sold it to you rather than taking responsibility as the GC I did NOT have drainage issues prior to your working on the yard I did ask for the downspouts to run to the street At no point did you ever raise the issue that paver sand would need to be reapplied every year This notion is absurd at best The 'real issue' is your work is substandard and shoddy I am now forced to spend nearly $10,to repair all of the work you completed at a cost of $21,
Regards,
*** ***

Contracted to redo driveway due to build a pitch away from the home to avoid water entering through the basement Job was completed in August but water through corners were still coming inCalled and spoke to Joe multiple times to have him come in to correct the problem as they didn't add enough asphalt and high enough pitchIssue of water entering the basement was stressed to him and all his workers this was the main reason I was redoing the drivewayBeen over a mmonth I called Joe and he has excuses as he has inspection, a worker is out sick or doesn't show when he says he will

I do not give warranty on plants or any landscaping productsI have no control over the weatherThe gate issue is a common issue due to weightAnd again, I offered to fix the gateThe other issues you're supposedly having are coming from your other landscaper who clearly wants to make some money by bad mouthing another companyI always inform the customer about the paver sandI'm always willing to correct an issue or help my customersBut I will not pay for something that is not my faultTHAT'S absurd, my friend

- I wanted to report that the complaint I filed against Toro Landscaping has been resolved.  The work was completed yesterday.  Thank you for your assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me.
Regards,
[redacted]

This job was done two years ago and I have left three messages since you called me (yesterday; only one phone call) cursing and disrespecting me. I have not received a call back from you since. I offered to fix the gate and you declined. The plants are not dead and the sand I used was the correct...

sand for pavers. As per contract, you WERE having draining issues which is why you paid to have the drainage system installed. Again, the only thing I see wrong is the gate may have sunk. And I am more than willing to fix that. Plants, grass, shrubs etc. do not have a warranty due to weather issues. Being that the job was done in 2013, two winters have already passed. We also discussed the paver sand and how you would need to refill the joints every year or so at a cost. I'm not sure what the real issue is being that you paid for the entire job and were happy until two years later.

Review: Toro Landscaping has failed to complete the services promised at my home. They were hired for landscaping and paving, front step rebuild and install railing. They started the work in the beginning of August 2015 but have failed to install the railing that I paid for by check - $2,600 as of October 6th. I have made numerous attempts to reach this company and was told over and over that they would be there the following week. I have made additional phone calls and now no one will return my calls.Desired Settlement: Complete and install aluminum railing that has been paid for.

Consumer

Response:

- I wanted to report that the complaint I filed against Toro Landscaping has been resolved. The work was completed yesterday. Thank you for your assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

The railing was installed two days ago.

Review: In the summer of 2013, I contracted with Toro Landscaping to renovate my backyard. This included a new brick patio, new lawn, drainage system, and the installation of a fence. Since 2013, I have had significant drainage issues which is going to result in my having to redo the backyard lawn. The new landscaping company has recommended new topsoil and a drainage system. Prior to our contracting with Toro, I had never had a drainage issue. The sand that was used for the brick patio is not the proper adhesive. As a result, the sand in the joints has to be power washed out and redone. The wood fence doors are not holding up and have had to be repaired twice. The doors will need to be replaced because they are sagging. The plants I purchased are dead. The company has been and remains non-responsive to our concerns.Desired Settlement: I spent close to $21,000 to redo my backyard. I am now looking at residual repairs totaling close to $10,000. I am requesting a partial refund for the work that now needs to be redone.

Business

Response:

This job was done two years ago and I have left three messages since you called me (yesterday; only one phone call) cursing and disrespecting me. I have not received a call back from you since. I offered to fix the gate and you declined. The plants are not dead and the sand I used was the correct sand for pavers. As per contract, you WERE having draining issues which is why you paid to have the drainage system installed. Again, the only thing I see wrong is the gate may have sunk. And I am more than willing to fix that. Plants, grass, shrubs etc. do not have a warranty due to weather issues. Being that the job was done in 2013, two winters have already passed. We also discussed the paver sand and how you would need to refill the joints every year or so at a cost. I'm not sure what the real issue is being that you paid for the entire job and were happy until two years later.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The job was completed or or around 10/2014. Immediately after the work was completed, I began to have problems. I chose not to contact you because you repeatedly missed deadlines throughout the project and were unreliable. You would go weeks without working on my yard, yet were always on time to pick up your money. I have received one message from you on 4/6/15 indicating that you had spoken to your lawyer and were prepared to settle the matter in court. I reject the notion that I cursed at you. I merely stated that your work was s*&t. As for the disrespecting comment, that is a matter of interpretation. You are correct that I do not want you to repair the gate nor do I want you to address any of the other issues that were raised. The plants are in fact dead and the sand used incorrect. You blamed the supplier that sold it to you rather than taking responsibility as the GC. I did NOT have drainage issues prior to your working on the yard. I did ask for the downspouts to run to the street. At no point did you ever raise the issue that paver sand would need to be reapplied every year. This notion is absurd at best. The 'real issue' is your work is substandard and shoddy. I am now forced to spend nearly $10,000 to repair all of the work you completed at a cost of $21,000.

Regards,

Business

Response:

I do not give warranty on plants or any landscaping products. I have no control over the weather. The gate issue is a common issue due to weight. And again, I offered to fix the gate. The other issues you're supposedly having are coming from your other landscaper who clearly wants to make some money by bad mouthing another company. I always inform the customer about the paver sand. I'm always willing to correct an issue or help my customers. But I will not pay for something that is not my fault. THAT'S absurd, my friend.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The two gates would not require fixing if it they had been installed correctly. You installed them with hardware for vinyl fencing rather than hardware for wood fencing. The hardware was replaced, but the damage to the doors was already done. The fact that you don't stand by your products - plant or landscaping - speaks to your integrity as a business owner. The issues related to the drainage were not manufactured by other landscapers. I have had no less than three landscapers look at my property and all have made reference to poor quality and subpar workmanship. The drainage has been a problem since the day you left the job. I have standing water in my backyard with minimal amounts of rain. The sod you installed has died, even though I installed an in-ground sprinkler system. If you had used the proper paver sand, there would be no reason to reapply every year. The idea that this is your recommendation is absurd. Given all of the problems we faced in getting you to actually complete the job, we decided to cut our losses with your company. I have no illusions that I will ever see restitution from you or your company. My only hope is that other potential clients will have an opportunity to read my complaint and give them reason not to hire you. Know that I always strongly advise against hiring your company every possible chance I get.