Toronto Lifeguarding Reviews (%countItem)
Toronto Lifeguarding Rating
Address: 725 Bathurst St, Toronto, Ontario, Canada, M5S 2R5
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September 13, 2019 I had registered my teenager for a Standard First Aid Course through Toronto Life Guarding Academy on-line registration through their website. www.torontolifeguarding.com (which is now no longer active). A charge of $126.70 was posted on September 16, 2019.
We received confirmation email of the course and an additional reminder of the course the day before the course was to begin. It was Standard First Aid+ manual on (Oct 19 and 20th) at ***. My teenager arrived, one other registered student arrived and NO instructor was provided. After waiting for 2 hours and sending *** messages, phone calls to number on Facebook, emails they departed.
We have made many many emails, phone calls etc. and NO response. Their website is now no longer active.
I have filed a disputed with my credit card company and they are investigating.
I really think this company needs to be investigated as I don't want to see other people and in particular situation, minors left to attend a class and no one attends.
They failed to provide a service for a course as represented by them via website and email communication and we are attempting to getting charge reversed credit card
Full refund of $126.70 plus if company is no longer in business, removed all social media, marketing for company
My daughter enrolled online for a National Lifeguard recertification with the company named Toronto Lifeguarding. The recertification date and time was March 17th starting at 10am. The location was a pool called *** operated and owned by the ***. ***, a university student at ***, travelled from London Ontario for this recertification and arrived with ample time at 9:30am for the 10am recertification.
When *** arrived at Central Tech School/Pool, there was no one from Toronto Lifeguarding at the location nor was there any sign posted that the course was cancelled or that the time had changed. In addition, there is no receptionist to assist with information. There were lifeguards in the pool at 9:30am when *** arrived, but they had no knowledge of an NL recert whatsoever, nor had they ever heard of the company "Toronto Lifeguarding" *** had received no email from Toronto Lifeguarding that there was any changes to the 10am March 17th date that she signed up for and paid for. *** stayed for over an hour waiting for some sign of this recert and eventually left. *** showed due diligence and called the company. She called the School number as well. She received no phone calls back on March 17th.
On March 18th, *** received a phone call from the Toronto Lifeguarding number. Because she was studying in the library, she could not take the call. There was no message left by Toronto Lifeguarding. *** made subsequent calls to the company to no avail. She has to date never heard any word from *** or his company by phone, *** letter nor email.
This is when I took over pursuing the matter. My name is *** I am *** mother. I called my *** company right away to put a stop payment on the recert to Toronto Lifeguarding but the payment already had been received.
I called *** several times myself, left messages and *** has never contacted me back.
At this point, I sought the council of the *** president of the *** (***). They do not handle any of the business portion of Lifesaving courses, but did tell me that he has received plenty of complaints about ***, his company and their practices.
I then called *** Manager of Aquatics in the Department of Park, Forestry and Recreation for the City of Toronto, who advised me that *** is not owned by the City of Toronto but by the Toronto Board of Education. *** did tell me that this kind of fraud goes on all the time and he encouraged me to call *** Community Coordinator, Swim Toronto at *** who is the permit issuer for *** being rented to *** and his company Toronto Lifeguarding.
I called *** today April 10th, and left a detailed message. It is my hope to inform *** that a company who the *** routinely rents a facility to, is *** paying customers and not at all getting back to them.
I have a list of phone call times of every attempt that both *** and myself have made to Toronto Lifeguarding and can provide copies of that to you if that would help.
What we are seeking is our money returned for a service that was never received. ***
Many thanks ***
Product_Or_Service: A recertification course called Nation Lifeguard
Refund I am seeking my money returned; money we paid for a service that we did not receive. We paid 80$
was registered on Mar 14 at 10:33pm for a course set to start on Mar 17 at 12 pm. An automated confirmation email was sent immediately after she was registered stating the start time being at 12pm on Sunday Mar 17. A second reminder email was sent out on Saturday again stating the start time on Sunday would be at 12pm. These auto emails were sent to the email used for registration: ***. Our website also states the course starts at 12pm on Sundays. The customer must not have read our website or the emails properly otherwise they would not have arrived at the wrong time. Even when arriving too early at 10am the customer did not bother to verify the course time by looking at the emails we had sent on her phone. After receiving *** initial call we did call back before 12pm & left a message stating the course was set to start at 12pm as stated in the emails. No response was given that day & *** did not show up at the course while the other 3 candidates did. We cannot provide a refund as a refund was never requested 72hrs prior to the course start as per our refund policy. This is designed to prevent no shows & the damaging costs this can have on our operation. It is a great insult that the customer is blaming us for her *** & trying to cover it up by *** us with unverified *** & ***. This is analogous to a customer buying clothing from a store & then arguing for a refund after because they realized it was the wrong size even though the size is clearly printed on the label. *** is committing *** & we request a formal apology for the damages done via her public ***. We have the time stamped auto emails as evidence of the correct course information being sent to her/***, we also have the call history of our reply to *** (*** says no voice message was left which is a blatant ***) & the correct course information is posted on our website along with our refund policy. The facts will show our diligence & ***/***.