Torres Auto Body

Initial Business Response / [redacted] (1000, 5, 2016/07/25) */ I'm very sorry this happened and know how devastating it can be to loose a loving pet Our dogs have a year warranty [redacted] Pup needed autopsy to find out exactly the problemI spoke with my vet and she said that Because there are so many potential underlying causes of seizures, the workup must be step-wise and thorough, a comprehensive attempt to parse the possible culprits: disorders originating within the brain (tumors; viral, bacterial or parasitic infections; strokes; head trauma) from those originating outside the brainFor instance, nutritional deficiencies as well as toxins like lead, insecticides, moldy foods and some human supplements can provoke brain changes that lead to seizuresAdditionally, metabolic abnormalities such as liver or kidney disease can cause seizures, and some anesthetic agents and medications may also trigger them in sensitive animals I have very healthy well bred dogsNo Seizure problems in any of my dogsI spoke with the customer many timesShe brought her puppy home and refusing further testing to identify the cause and treatmentsMy vet said it sounds like trauma because of the sudden deathShe said you just don't die over the weekend because of sudden epilepsyThe pup needed an autopsy doneShe had the sweet puppy for over month, no problems, very healthyI told her that I would give her another puppy if it has anything to do with bad breeding but we needed an autopsy done as stated on our warranty Year Guarantee Provide puppy/dog with routine preventive care, such as, but not limited to: Annual physical examinations by a licensed veterinarianFollow veterinarian guidelines for vaccinations and de-worming Your puppy is guaranteed for year from delivery date against fatal and life altering congenital disease which adversely affects the health of the animalThis includes severe hip dysphasia, kidney, heart, pancreas, spine, and liverIf puppy/dog dies within this year, the buyer will pay to have it autopsied to ascertain reasonIf reason is congenital, Paradise Kennel will replace the puppyAll items covered under this guarantee are by replacement onlyI do not give refunds Paradise Kennel will not be responsible for any medical expenses incurredBuyer is aware that owning a puppy/dog means trips to veterinarian & understands that he/she is responsible for all payments This guarantee does not cover what in the breed is considered or environmental factors: A puppy showing any serious genetic or congenital defect will be replaced as follows: Paradise Kennel must be notified of the problem within business days of the licensed vet's determination and have a report from vet stating the problemAfter being provided with this information, Paradise Kennel will provide a replacement of equivalent value No replacement puppy/dog will be given if the puppy has been euthanized without Paradise Kennel permission This contract is null and void, if the terms and conditions are not fulfilled Buyer agrees that he/she understands this contract fully I'm also very surprized she contacted the Revdex.com all the other puppies in the litter are fine and all the previous litters are also fine I find it very sad that we will never know what happened and what caused this healthy puppy to die Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) -I am very disappointed in the response -I have never seen above warranty informatiwas not on her website (as explained above) and we did not get any paperwork that stated this information -We did not have the puppy for mos puppy as she was delivered June 4th -passed away June 26, - I disagree with her vet's remarks they are contrary to what was told to me by the vets I brought my puppy to see on the weekend -I did not refuse to provide further treatments to the puppy I spent ***$ trying to find out what was wrong with the puppy at different clinics, I am highly insulted that this breeder seems to think I am a poor care giverI spend hours overnight in the ER clinic in dartmouth (pet emergency) and certainly do not feel like I let my pet down at allI did everything I could -Shame on you for trying to blame me for my puppy being sick -I'm also surprised that you say you find it sad that you will never know what happened to the puppy as I did email you regarding her death and did not hear anything from you about it Final Consumer Response / [redacted] (4200, 12, 2016/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) still not pleased Final Business Response / [redacted] (4000, 9, 2016/07/26) */ Sorry you feel disappointed and I'm not saying you are a poor care giver or that you caused the death of your puppyAnd just like me, You make me feel like I sold you a sick puppyShe was not sick, she was very smart, loving and very playfulShe was with us for monthshad a birth very strong and healthy We will never know what happened to the puppy because she was never autopsiedThat's what autopsies are for the pup needed to have full blood work doneYou told me on the phone that your vet didn't do itYou also told me that your vet gave her fluids because she was dehydratedMy vet said that she is pretty sure it was trauma or poisoningI don't know what happenedI told you on the phone that I will give you another puppy if it because of bad breeding, but you need to have an autopsy doneaccidents do happen my warranty was always on the website under puppy infoI can't see how you missed it with all the times you were on the website I was expecting a full vet report/autopsyEven a vet name and number so I could talk to themI received nothingexcept a Revdex.com complaintWe could of settled this with (in good faith replacement) After our phone conversation I really don't understand why you took this roadEspecially after this being your second dog from us I was always there for you and answered all your questionsAll the emails Just so you know...I am highly insulted too