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Torres Insurance and Service

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Torres Insurance and Service Reviews (9)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI received an e-mail from the Revdex.com stating that this complante was setteled ,but this is not so I have not heard back from Green Frog Restortation Coin any Form when I call them they tell me that they need more money to start the jobThank You [redacted]

Green Frog Restoration has and will provide any and all work it is contracted to do.Green Frog as a company has recently undergone restructuring in addition to the area having had extensive cold temperatures that have been evident the majority of this past winterOur work flows through stages with some seeming to take extensive amounts of time that we are working to shortenwork for this job has been scheduled to commence the week of April 6th if not beforeWanda V [redacted] , President Green Frog Restoration

I have repeatedly received calls from this number "847-306-3718"
I informed the caller we are on the "federal no call list" and to stop callingSome of the calls had only dead air, no conversation and road noisesToday he said he was with green frog restoration and requested to speak with my husband I told him we are on the no call list; we are in a region taht was hit by a large damaging hail storm on May 11, and we have had way too many cold calls for restoration and we are on the no call list I want this unsolicited solicitation to stop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As you are aware, I am legal counsel for Green Frog Restoration, LLC located in Carmel, Indiana.   I have been asked to respond to the “complaint” that [redacted] filed with the...

Revdex.com.   I have reviewed my client’s time-stamped notes from its computer system, Mr. [redacted] signed contract, a screen shot of the only payment received (in the amount of $2,500), and a screen shot of the contract amount totaling $15,541.04 with Supplements totaling $5,823.03 which are listed separately.   Green Frog did not receive the revised damage report from Mr. [redacted] insurance carrier, State Farm, until April 7, 2015.  Green Frog received the supplement from Mr. [redacted], because State Farm refused to forward it.  The supplementing process occurs when the contractor finds additional work that is necessary as the job is completed.  Green Frog is contractually permitted to initiate and pursue the supplementing process as needed and this is why State Farm returned to the site on multiple occasions.  The supplementing is required to make certain that the carrier covers the work required and it ensures the homeowner that the work will be completed correctly and without cutting corners.  This is for the benefit of the homeowner, although Mr. [redacted] apparently does not realize the benefit.   On January 13, 2015, Mr. [redacted] paid Green Frog $1,208.42 which Green Frog was lead to believe was an additional payment.  It was not.  In fact it is the only payment Green Frog has received on this project.  As a matter of course, Green Frog requires the majority of the roof to be paid for prior to commencing work on a project.  Green Frog endorsed the payment for deposit and Mr. [redacted] promptly demanded it back for reasons unknown.  It now appears that Mr. [redacted] mortgage company is stating that it has not received Green Frog’s business license, but it has been sent and resent to the mortgage company.  Green Frog has been advised that the mortgage company will not release any funds until the work is complete; however, this is simply not the way the process or the contract works.  The mortgage company has received all required documentation from Green Frog; however, Green Frog is not in a position to undertake further work on this project without payment.  Mr. [redacted] is legally and contractually obligated to pay his deductible and to turn over the checks he has received from his carrier.  He has not done so and his mortgage company is wrongfully holding the payment issued by the carrier.  When Mr. [redacted] and his mortgage company release the insurance proceeds to Green Frog, any and all work required to be performed or corrected will be scheduled.  As an aside, Green Frog is currently under new management, direction and control.  All reasonable efforts are being made to rectify the pending issues caused by prior mismanagement of the company.  The person previously managing the company embezzled substantial sums of money and this has caused major financial hardship to the company; however, Green Frog is diligently working on recovery of the funds and obtaining a loan to cover its existing shortfall.
Please let me know if you need any additional information from me regarding this claim.
 
Thank you.
 
Russ
 
Russell L. J[redacted], Esq.
320 South Rangeline Road
Carmel, IN  46032
(317) [redacted] Ext. 23 – Office
(317) [redacted] – Cell
(317) [redacted] – Fax
rj[redacted]@russellj[redacted]law.com - e-mail
www.russellj[redacted]law.com - website

Green Frog Restoration has and will provide any and all work it is contracted to do.Green Frog as a company has recently undergone restructuring in...

addition to the area having had extensive cold temperatures that have been evident the majority of this past winter. Our work flows through stages with some seeming to take extensive amounts of time that we are working to shorten. work for this job has been scheduled to commence the week of April 6th if not before.
Wanda V[redacted], President Green Frog Restoration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an e-mail from the Revdex.com stating that this complante was setteled ,but this is not so I have not heard back from Green Frog Restortation Co. in any Form when I call them they tell me that they need more money to start the job.
Thank You
[redacted]

I am legal counsel for Green Frog Restoration, LLC located in Carmel, Indiana.   I have been asked to respond to the “complaint” that Ms. [redacted]...

filed with the Revdex.com for her father, [redacted], on May 18, 2015.   Please note that the amount the carrier paid was $6,394.25, not $10,000.00 as alleged.  Mr. [redacted] inappropriately deposited this money into his bank account and was required to pay the same over to Green Frog.  Also the damage report was not issued by the carrier until the middle of December, 2014.  We all know what a terrible winter we had and that it was impossible to even begin to complete exterior construction work until mid-March, 2015.  By this time everyone was backed up and it was difficult to find quality laborers and subcontractors to complete projects.     As of late March, 2015, Green Frog was under new management and it is facing cash flow issues as a direct result of mismanagement and misappropriation of company funds by a prior manager.  The current management is working diligently to pursue recovery of these misappropriated funds and is seeking alternative lending sources to keep Green Frog’s doors open.   Prior management was in charge of all aspects of the business, including making certain that Green Frog was properly insured.  Unfortunately, this did not occur and there is no source of recovery of misappropriated funds other than going directly to prior management.   As soon as Green Frog is in a position to do so, it intends to complete the work or refund the insurance proceeds to Mr. [redacted]’s carrier.  All we would ask is that Mr. [redacted] please be understanding of the situation Green Frog is in.  If he will be patient, Green Frog will complete the work or refund his carrier.    Please let me know if you need any additional information from me regarding this claim.   Thank you.   Russell [redacted], Esq. 320 South Rangeline Road Carmel, IN  46032 (317) 575-0320 Ext. 23 – Office (317) 507-[redacted] – Cell (317) 575-9570 – Fax

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