We apologize that the customer's refund was not processed at the appropriate time and that delivery service was never given We are unable to start a subscription at this location due to not having home delivery here I am puttnig in the request for the $refund for payments made between 8/1/- 10/5/ During the 11/17/- 2/15/subscription time, no payments were made The refund will either be sent out in the form of a check or put back on the customer's credit card that was used for the payments If the customer has any other concerns and would like to talk directly to me, my information is Chris [redacted] 317-444-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have looked at the customer's account. The subscription cancellation will be processed on Thursday, 3/19/which will cause the refund process to start. A total of $was paid into the account and will be refunded back to the customer's credit card that was entered at the
time of the start. It normally takes about business days for the refund to be sent back to the banking institute once the account has become inactive. We apologize that we did not start the subscribers newapaper delivery and that the refund issues was not resolved sooner
I discussed delivery issues with the subscriber. The newspaper was contacted. I left the customer a voicemail message, letter her know the field manager had been contacted and the service will be corrected. The customer left me a voicemail message that she received the
newspaper the next day along with all missing papers from this week. Customer has my name and number for any future issues
I tried to contact the customer but had to leave her a voicemail message. I included my name and number along with an apology that her subscription was not stopped when she asked. I also asked her to return my call and let me know if she did mail in a final payment. If she has
it will be refunded back to her. The back balance of $will be removed from the account. The account was made inactive as of 9/4/
I apologize I checked my records and did not find this complaint in my file. I have looked and found an account for this person that was a digital account. I will have the $back balance removed from the account and it will show a zero balance within hours. The
account that I found this on was ** *** under the name of *** ***. Thank you
Lafayette Account JC *** will become inactive on 3/19/15. A full refund of will be put back on the subscribers bank card withing hours of the account becomig inactive. We apologize that the delivery service was never started for the subscriber at their address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have discussed with the field manager the issue of the customer not receiving their newspapers. The customer’s account has been moved to a new carrier that is delivering service in her area. I...
contact the customer and she has been receiving her newspaper. She has my name and number for future issues. I apologized for the service issues and that it took so long to have the issue resolved.
Thanks.
[redacted]
Gannett Publishing Services
Data Support Supervisor
317-444-4148
[redacted]@indystar.com
Fax Number 317-444-8676
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. (As long as the refund actually is sent)
Regards,
[redacted]
We apologize that the customer's refund was not processed at the appropriate time and that delivery service was never given. We are unable to start a subscription at this location due to not having home delivery here. I am puttnig in the request for the $33.73 refund for payments...
made between 8/1/13 - 10/5/13. During the 11/17/13 - 2/15/14 subscription time, no payments were made. The refund will either be sent out in the form of a check or put back on the customer's credit card that was used for the payments. If the customer has any other concerns and would like to talk directly to me, my information is Chris [redacted] 317-444-4148.
I have emailed the customer an apology for the errors on her subscription. The moved transfer was never processed so the carrier was never informed to delivery the newspaper at the new address listed on this complaint. I am having credit added to the account and a full refund will be...
issued back to the customer. A stop has been placed on the old address account to be effective this Sunday, 11/6/16. I will be looking into why the moved transfer was not processed as requested by the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We apologize that the customer's refund was not processed at the appropriate time and that delivery service was never given We are unable to start a subscription at this location due to not having home delivery here I am puttnig in the request for the $refund for payments made between 8/1/- 10/5/ During the 11/17/- 2/15/subscription time, no payments were made The refund will either be sent out in the form of a check or put back on the customer's credit card that was used for the payments If the customer has any other concerns and would like to talk directly to me, my information is Chris [redacted] 317-444-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I have looked at the customer's account. The subscription cancellation will be processed on Thursday, 3/19/which will cause the refund process to start. A total of $was paid into the account and will be refunded back to the customer's credit card that was entered at the
time of the start. It normally takes about business days for the refund to be sent back to the banking institute once the account has become inactive. We apologize that we did not start the subscribers newapaper delivery and that the refund issues was not resolved sooner
I discussed delivery issues with the subscriber. The newspaper was contacted. I left the customer a voicemail message, letter her know the field manager had been contacted and the service will be corrected. The customer left me a voicemail message that she received the
newspaper the next day along with all missing papers from this week. Customer has my name and number for any future issues
I tried to contact the customer but had to leave her a voicemail message. I included my name and number along with an apology that her subscription was not stopped when she asked. I also asked her to return my call and let me know if she did mail in a final payment. If she has
it will be refunded back to her. The back balance of $will be removed from the account. The account was made inactive as of 9/4/
I apologize I checked my records and did not find this complaint in my file. I have looked and found an account for this person that was a digital account. I will have the $back balance removed from the account and it will show a zero balance within hours. The
account that I found this on was ** *** under the name of *** ***. Thank you
Lafayette Account JC *** will become inactive on 3/19/15. A full refund of will be put back on the subscribers bank card withing hours of the account becomig inactive. We apologize that the delivery service was never started for the subscriber at their address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have discussed with the field manager the issue of the customer not receiving their newspapers. The customer’s account has been moved to a new carrier that is delivering service in her area. I...
contact the customer and she has been receiving her newspaper. She has my name and number for future issues. I apologized for the service issues and that it took so long to have the issue resolved.
Thanks.
[redacted]
Gannett Publishing Services
Data Support Supervisor
317-444-4148
[redacted]@indystar.com
Fax Number 317-444-8676
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. (As long as the refund actually is sent)
Regards,
[redacted]
We apologize that the customer's refund was not processed at the appropriate time and that delivery service was never given. We are unable to start a subscription at this location due to not having home delivery here. I am puttnig in the request for the $33.73 refund for payments...
made between 8/1/13 - 10/5/13. During the 11/17/13 - 2/15/14 subscription time, no payments were made. The refund will either be sent out in the form of a check or put back on the customer's credit card that was used for the payments. If the customer has any other concerns and would like to talk directly to me, my information is Chris [redacted] 317-444-4148.
I have emailed the customer an apology for the errors on her subscription. The moved transfer was never processed so the carrier was never informed to delivery the newspaper at the new address listed on this complaint. I am having credit added to the account and a full refund will be...
issued back to the customer. A stop has been placed on the old address account to be effective this Sunday, 11/6/16. I will be looking into why the moved transfer was not processed as requested by the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]