We were hired to perform a "pack out" service for [redacted] This was quite a task due to an excessive amount of items in a fairly small spaceSee attached photo'sUnfortunately we are not able to come to an amicable agreement with [redacted] We have made a fair offer as a result of an estimate performed by a reputable firm for repairsThis estimate was provided by an insurance industry recognized firm and totals $We are not able to use the hand written estimate provided by [redacted] We are attempting to schedule delivery of all items, however she is demanding this to be done in several small deliveriesUnfortunately it would not be proper to ask her insurance company to pay for several trips when this can be done in one or twoPer our company policy, a release form must be signed prior to a damage reimbursement being issued [redacted] has refused to sign thisFurthermore, there is an outstanding balance for cleaning and storage that needs to be paidIn closing, delivery of all items must be accepted soon as we will be sending a certified letter with notification of thisFailing to accept delivery may result in additional storage fee's that may not be covered by her insurance company and may ultimately result in the items being auctioned due to non payment
I accept the offer from ServPro to return my posessions with the following provisions:Scheduled delivery of remaining possession in two trips to occur no later than February 10, Reimbursement of repairs to date in the amount of $4955.95.No waiver for damage to any item not yet returned or already reported damagedRelease and waiver by ServPro of any fees claimed to be due by myself, *** ***.Regards,
*** ***
Tell usWe were able to research and determine that [redacted] did have two assembled tables. We have offered to reimburse [redacted] for the missing hardware. Additionally, the hardware may be in a box with his second delivery, scheduled for Thursday, February 9th. As it...
relates to the butter churn and the dry sink pitcher, our records clearly indicate that these items were damaged prior to our arrival at his home. Thus, we will be unable to reimburse [redacted] for these items.Our records indicate that [redacted] had a Project Manager at his home on at least 4 separate occasions. Additionally, we have spoken with him via phone 6-8 times, including after normal business hours. While it is understandably challenging for [redacted], as he works nights, we have done our best to keep him informed throughout the process.In conclusion, we will reimburse [redacted] for the missing hardware if it is not included in the second delivery. We are sorry [redacted] has been inconvenienced. We strive to make every customer as happy as possible as customer service is our top priority.
We have reached an agreement with [redacted]. We are reimbursing him $49.99 for the cost of the [redacted] table. Our accounting department will process it as soon as the damage form is received. We apologize for any inconveniences that may have occurred.
We were hired to perform a "pack out" service for [redacted]. This was quite a task due to an excessive amount of items in a fairly small space. See attached photo's. Unfortunately we are not able to come to an amicable agreement with [redacted]. We have made a fair offer as a result of an...
estimate performed by a reputable firm for repairs. This estimate was provided by an insurance industry recognized firm and totals $3255.95. We are not able to use the hand written estimate provided by [redacted]. We are attempting to schedule delivery of all items, however she is demanding this to be done in several small deliveries. Unfortunately it would not be proper to ask her insurance company to pay for several trips when this can be done in one or two. Per our company policy, a release form must be signed prior to a damage reimbursement being issued. [redacted] has refused to sign this. Furthermore, there is an outstanding balance for cleaning and storage that needs to be paid. In closing, delivery of all items must be accepted soon as we will be sending a certified letter with notification of this. Failing to accept delivery may result in additional storage fee's that may not be covered by her insurance company and may ultimately result in the items being auctioned due to non payment.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as the only 'provable loss' is being covered. I hope however that others can view the full text on this, and be forewarned and video tape/photo document everything themselves prior/as the company does they work, as it is shown directly here, that they will take photographs AFTER they have damage/dismantled done work, and then claim it is Pre-existing!
Regards,
[redacted]
We were hired to perform a "pack out" service for [redacted] This was quite a task due to an excessive amount of items in a fairly small spaceSee attached photo'sUnfortunately we are not able to come to an amicable agreement with [redacted] We have made a fair offer as a result of an estimate performed by a reputable firm for repairsThis estimate was provided by an insurance industry recognized firm and totals $We are not able to use the hand written estimate provided by [redacted] We are attempting to schedule delivery of all items, however she is demanding this to be done in several small deliveriesUnfortunately it would not be proper to ask her insurance company to pay for several trips when this can be done in one or twoPer our company policy, a release form must be signed prior to a damage reimbursement being issued [redacted] has refused to sign thisFurthermore, there is an outstanding balance for cleaning and storage that needs to be paidIn closing, delivery of all items must be accepted soon as we will be sending a certified letter with notification of thisFailing to accept delivery may result in additional storage fee's that may not be covered by her insurance company and may ultimately result in the items being auctioned due to non payment
I accept the offer from ServPro to return my posessions with the following provisions:Scheduled delivery of remaining possession in two trips to occur no later than February 10, Reimbursement of repairs to date in the amount of $4955.95.No waiver for damage to any item not yet returned or already reported damagedRelease and waiver by ServPro of any fees claimed to be due by myself, *** ***.Regards,
*** ***
My complaint has been resolvedThank you. Regards,*** * *** ***
Tell usWe were able to research and determine that [redacted] did have two assembled tables. We have offered to reimburse [redacted] for the missing hardware. Additionally, the hardware may be in a box with his second delivery, scheduled for Thursday, February 9th. As it...
relates to the butter churn and the dry sink pitcher, our records clearly indicate that these items were damaged prior to our arrival at his home. Thus, we will be unable to reimburse [redacted] for these items.Our records indicate that [redacted] had a Project Manager at his home on at least 4 separate occasions. Additionally, we have spoken with him via phone 6-8 times, including after normal business hours. While it is understandably challenging for [redacted], as he works nights, we have done our best to keep him informed throughout the process.In conclusion, we will reimburse [redacted] for the missing hardware if it is not included in the second delivery. We are sorry [redacted] has been inconvenienced. We strive to make every customer as happy as possible as customer service is our top priority.
We have reached an agreement with [redacted]. We are reimbursing him $49.99 for the cost of the [redacted] table. Our accounting department will process it as soon as the damage form is received. We apologize for any inconveniences that may have occurred.
We were hired to perform a "pack out" service for [redacted]. This was quite a task due to an excessive amount of items in a fairly small space. See attached photo's. Unfortunately we are not able to come to an amicable agreement with [redacted]. We have made a fair offer as a result of an...
estimate performed by a reputable firm for repairs. This estimate was provided by an insurance industry recognized firm and totals $3255.95. We are not able to use the hand written estimate provided by [redacted]. We are attempting to schedule delivery of all items, however she is demanding this to be done in several small deliveries. Unfortunately it would not be proper to ask her insurance company to pay for several trips when this can be done in one or two. Per our company policy, a release form must be signed prior to a damage reimbursement being issued. [redacted] has refused to sign this. Furthermore, there is an outstanding balance for cleaning and storage that needs to be paid. In closing, delivery of all items must be accepted soon as we will be sending a certified letter with notification of this. Failing to accept delivery may result in additional storage fee's that may not be covered by her insurance company and may ultimately result in the items being auctioned due to non payment.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as the only 'provable loss' is being covered. I hope however that others can view the full text on this, and be forewarned and video tape/photo document everything themselves prior/as the company does they work, as it is shown directly here, that they will take photographs AFTER they have damage/dismantled done work, and then claim it is Pre-existing!
Regards,
[redacted]