Torrey Pines Dermatology

Re: ID [redacted] Dear Ms [redacted] : Thank you for forwarding the complaint from our patient We appreciate the opportunity to respond and explain the circumstances of this complaintThe patient claims we gave him a cash price and then billed a different amount We do have a cash office visit price, but payment is expected at the time of the visitWhen he arrived he completed our Patient Registration form and gave us his insurance card As you can see by the attached Registration Form, all patients are alerted that “Payment is required for all services at the time they are rendered unless you are in a prepaid plan in which we participate.”, page They also sign that they’ve read, understood, and agreed to our policies After the patient was seen he did not ask for a cash price and since we had his insurance card and it was an insurance company we have a contract with, we billed his insurance His insurance company reviewed our charges, wrote off some of the charges due to contractual adjustments, and assigned to the patient the balance due by him As contracted, we are required to bill the patient for his balance dueAs a medical office we cannot determine in advance what the total visit will cost until the patient is seen We do have a cash Office Visit price that only includes the office visit All other services are charged separately Our staff are very aware of our policies and the newest employee has been here over six months While in our office the patient never requested to be a “Cash” patient and he gave us a copy of his insurance card for billingSincerely, [redacted] ***Business Manager [redacted] @torreypinesderm.comTorrey Pines DermatologyGenesee Avenue Suite 460La Jolla, CA 92037Phone: 858.362.8800Direct: [redacted] Fax: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They didn't clarify any of the payment informationThe receptionists at the front desk were ignorant and vague about payment options, they simply asked if I had insurance and asked me for my card, without explaining that the cash price was only an option if I paid before I walked out the doorI very specifically setup the appointment with them on the phone with the understanding I would be paying cashWhen I asked if I needed to pay before I left the office they said they would send me a bill, but there was no other explanation Regards, [redacted] ***

Re: ID ***
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Dear Ms***:
Thank you for forwarding the complaint from our patient. We appreciate the opportunity to respond and explain the circumstances of this complaint
The patient claims we gave him a cash price and then billed a different amount. We do have a cash office visit price, but payment is expected at the time of the visitWhen he arrived he completed our Patient Registration form and gave us his insurance card.
As you can see by the attached Registration Form, all patients are alerted that “Payment is required for all services at the time they are rendered unless you are in a prepaid plan in which we participate.”, page 4. They also sign that they’ve read, understood, and agreed to our policies After the patient was seen he did not ask for a cash price and since we had his insurance card and it was an insurance company we have a contract with, we billed his insurance.
His insurance company reviewed our charges, wrote off some of the charges due to contractual adjustments, and assigned to the patient the balance due by him. As contracted, we are required to bill the patient for his balance due
As a medical office we cannot determine in advance what the total visit will cost until the patient is seen. We do have a cash Office Visit price that only includes the office visit. All other services are charged separately. Our staff are very aware of our policies and the newest employee has been here over six months. While in our office the patient never requested to be a “Cash” patient and he gave us a copy of his insurance card for billing
Sincerely,
*** ***
Business Manager
***@torreypinesderm.com
Torrey Pines Dermatology
Genesee Avenue Suite La Jolla, CA Phone: Direct: 858.***
Fax: 858.***

Re:         ID [redacted] Dear Ms. [redacted]: Thank you for forwarding the complaint from our patient.  We appreciate the opportunity to respond and explain the circumstances of this complaint. The patient claims we gave him a cash price and...

then billed a different amount.  We do have a cash office visit price, but payment is expected at the time of the visit. When he arrived he completed our Patient Registration form and gave us his insurance card.  As you can see by the attached Registration Form, all patients are alerted that “Payment is required for all services at the time they are rendered unless you are in a prepaid plan in which we participate.”, page 4.  They also sign that they’ve read, understood, and agreed to our policies.  After the patient was seen he did not ask for a cash price and since we had his insurance card and it was an insurance company we have a contract with, we billed his insurance.  His insurance company reviewed our charges, wrote off some of the charges due to contractual adjustments, and assigned to the patient the balance due by him.  As contracted, we are required to bill the patient for his balance due. As a medical office we cannot determine in advance what the total visit will cost until the patient is seen.  We do have a cash Office Visit price that only includes the office visit.  All other services are charged separately.  Our staff are very aware of our policies and the newest employee has been here over six months.    While in our office the patient never requested to be a “Cash” patient and he gave us a copy of his insurance card for billing. Sincerely,  [redacted]Business Manager[redacted]@torreypinesderm.comTorrey Pines Dermatology9850 Genesee Avenue Suite 460La Jolla, CA 92037Phone:  858.362.8800Direct:   858.[redacted]Fax:        858.[r...⇄

Re:         ID [redacted] Dear Ms. [redacted]: Thank you for forwarding the complaint from our patient.  We appreciate the opportunity to respond and explain the circumstances of this complaint. The patient claims we gave him a cash price and then billed a different amount.  We do have a cash office visit price, but payment is expected at the time of the visit. When he arrived he completed our Patient Registration form and gave us his insurance card.  As you can see by the attached Registration Form, all patients are alerted that “Payment is required for all services at the time they are rendered unless you are in a prepaid plan in which we participate.”, page 4.  They also sign that they’ve read, understood, and agreed to our policies.  After the patient was seen he did not ask for a cash price and since we had his insurance card and it was an insurance company we have a contract with, we billed his insurance.  His insurance company reviewed our charges, wrote off some of the charges due to contractual adjustments, and assigned to the patient the balance due by him.  As contracted, we are required to bill the patient for his balance due. As a medical office we cannot determine in advance what the total visit will cost until the patient is seen.  We do have a cash Office Visit price that only includes the office visit.  All other services are charged separately.  Our staff are very aware of our policies and the newest employee has been here over six months.    While in our office the patient never requested to be a “Cash” patient and he gave us a copy of his insurance card for billing. Sincerely,  [redacted]Business Manager[redacted]@torreypinesderm.comTorrey Pines Dermatology9850 Genesee Avenue Suite 460La Jolla, CA 92037Phone:  858.362.8800Direct:   858.[redacted]Fax:        858.[r...⇄

Re:         ID [redacted]
 
Dear Ms. [redacted]:
 
Thank you for forwarding the complaint from our patient.  We appreciate the opportunity to respond and explain the circumstances of this complaint.
 
The patient claims we gave him a cash price and then billed a different amount.  We do have a cash office visit price, but payment is expected at the time of the visit. When he arrived he completed our Patient Registration form and gave us his insurance card. 
 
As you can see by the attached Registration Form, all patients are alerted that “Payment is required for all services at the time they are rendered unless you are in a prepaid plan in which we participate.”, page 4.  They also sign that they’ve read, understood, and agreed to our policies.  After the patient was seen he did not ask for a cash price and since we had his insurance card and it was an insurance company we have a contract with, we billed his insurance. 
 
His insurance company reviewed our charges, wrote off some of the charges due to contractual adjustments, and assigned to the patient the balance due by him.  As contracted, we are required to bill the patient for his balance due.
 
As a medical office we cannot determine in advance what the total visit will cost until the patient is seen.  We do have a cash Office Visit price that only includes the office visit.  All other services are charged separately.  Our staff are very aware of our policies and the newest employee has been here over six months.    While in our office the patient never requested to be a “Cash” patient and he gave us a copy of his insurance card for billing.
 
Sincerely,
 
 
[redacted]
Business Manager
[redacted]@torreypinesderm.com
Torrey Pines Dermatology
9850 Genesee Avenue Suite 460
La Jolla, CA 92037
Phone:  858.362.8800
Direct:   858.[redacted]
Fax:        858.[redacted]

Dear Ms. [redacted] – we received your 8/19/15 correspondence and sent a reply to the customer today.  We offered to extend a discount at his next visit and asked that he pay at check out.
 
[redacted]
Business Manager
[redacted]@torreypinesderm.com
 
Torrey Pines Dermatology
9850 Genesee Avenue Suite 460
La Jolla, CA 92037
Phone:  858.362.8800
Direct:   858.[redacted]
Fax:        858.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They didn't clarify any of the payment information. The receptionists at the front desk were ignorant and vague about payment options, they simply asked if I had insurance and asked me for my card, without explaining that the cash price was only an option if I paid before I walked out the door. I very specifically setup the appointment with them on the phone with the understanding I would be paying cash. When I asked if I needed to pay before I left the office they said they would send me a bill, but there was no other explanation. 
Regards,
[redacted]