TorreyCommerce Inc

Review: [redacted].com and/or Torreycommerce.com told me that 2 matching light fixtures of the order of 3 (not matching), which I placed on Dec. 2 2014 were backordered til 1st week of Feb 2015. I said I'd wait for them. By Feb 5th, two hadn't arrived, so I emailed them and said I never even received a Tracking # let alone the items. They gave me their excuses by email and then said they were backordered till 3/16/2015! I then became suspicious so I started shopping around for the exact same product and they told me this item was completely discontinued. I immediately informed [redacted].com and they gave me this resolution. They told me to find several fixtures similar in styles and price so they'd be able to ask the vendor to work with me on prices because of the whole ordeal they put me through. I had to cancel my contractor which I hired to install the items on a certain date, etc. So I spent hours finding fixtures in those price ranges and have it meet all of my needs. Original price was $220.00 for $55.00 each. I buy from flash sale sites all the time, this is what they do, slash the prices. Well, it was a waste of my time because [redacted] O. gave me a special 10% off coupon code the very next day. I don't think she ever called the vendors. I have been a buyer and manager of several retail stores for 20 years, so I know these types of business practice. I have been buying on these flash sale sites for years and if there was ever a problem like this the vendor always absorbed the cost on another item and made it right. I've asked my other flash sale site about my situation and they said this scam it's a very real problem and gives them a bad reputation, where you buy at a low price and then they tell you a month later that's it's backordered/discontinued and they of course have nothing comparable in that price range, just to get you to buy something much more expensive. I gave this company many chance's to resolve this issue. I have saved every email exchange. ThanksDesired Settlement: 2 new light fixtures of the same quality and pricing comparable to the original order. Please contact me for the full details and email exchanges to understand the complete situation.

Business

Response:

[redacted] Order# [redacted]

Review: I need to cancel an order placed with Linens n Things and I can't get a hold of anyone. The order # is [redacted] and consists of two items of furniture. I found a better price elsewhere within a few hours and made every attempt to contact LnT customer service. It appears that the order hasn't shipped yet. Please assist me in canceling before it ships.

After reading numerous reports online of order mishandling by LnT, I'm very worried it will take months for this to be resolved.Desired Settlement: Cancel order [redacted] immediately and issue a refund.

Business

Response:

Hello Ms [redacted],

Your order was cancelled and LNT.com (order # [redacted]) has processed a refund for the full purchase amount, of $662.71, on Sept. 22, 2014.