Toscana Home Interiors

Initial Business Response / [redacted] (1000, 10, 2015/11/12) */ This customer ordered a piece ultra contemporary special order item - weeks to get, along with a coffee table and another designer table that our supplier had in stock, so we shipped those immediatelyThe special order took longer than it usually does and we explained this to herOn special order items you have to pay in advanceShe wanted to cancel the order because it took longerWe couldn't ship the product out until it was delivered to usWe had it delivered through AM Home Delivery and she couldn't take it when we planned, so it was delivered the following weekOn special order items, they are made overseas and shipped into CaliforniaWe had no control over the time period because this is a special order item

Initial Business Response /* (1000, 10, 2015/11/12) */
This customer ordered a 3 piece ultra contemporary special order item 10 - 16 weeks to get, along with a coffee table and another designer table that our supplier had in stock, so we shipped those immediately. The special order took longer...

than it usually does and we explained this to her. On special order items you have to pay in advance. She wanted to cancel the order because it took longer. We couldn't ship the product out until it was delivered to us. We had it delivered through AM Home Delivery and she couldn't take it when we planned, so it was delivered the following week. On special order items, they are made overseas and shipped into California. We had no control over the time period because this is a special order item.