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Toscana's Ristorante

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Toscana's Ristorante Reviews (2)

Our policy is to deduct payment from card on file prior to the event (usually within days of the event)This is stated in our contract that is signed when the initial deposit is givenWhen running ***'s credit card information, the card was declining the full amount of the eventAt
this time, our event planner, *** *** called her to communicate this to her*** was very upset because her bank account was low and was concerned about being negativeThere may have been a miscommunication with ***, as she preferred to pay the balance in cash. I was made aware of the issue the day after her eventI called her on 4/30/to apologize and offered a gift card to compensateShe stated that this wasn't necessary and was happy to have gotten a call from the ownerHer goal was to make me aware of the situation so the same thing does not happen to othersIt was my understanding that the issue was resolvedI believe she issued the complaint prior to receiving a phone call from me

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, *** ***
Dear Revdex.com,
I received a call from the owner hours after I placed this complaint and *** *** ran my card prior to calling me and she knew via the emails back and forth that I was paying cash that day of the event. SHe illegal took and ran my card and the owener told me that they no longer do that due to a new system in place one month prior to my eventSo why did she do it then?? I questioned that response and no answer
*** ***

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Address: 3 Bourbon St, Peabody, Massachusetts, United States, 01960-1339

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