Toscanos Custom Granite

Services were refused by customerTherefore not allowing our crew to fulfill servicesWe were denied entry to residenceIn no way shape or formAre we trying to withhold merchandise purchased by clientWe provided pictures of the clients material already cut and fabricatedIn all honestlyWe had fallen behind and missed our scheduled install dateBut was in fact in contact with client, and explained that we would be there to install said materialCustomer was upset and refused our servicesWe are in fact willing to install the said material at residenceBut cannot gain entryDue to the factCustomer is refusing our services

Complaint: [redacted] according to granite supplier, my stone I picked was not paid for or picked up [redacted] Toscano did not contact me until that evening after it was supposed to be installedI called once an hour all day trying to contact himToscano broke the install agreement Horrible customer serviceI had no faith and confidence in any service provided by his company I am rejecting this response because: Regards, [redacted]

Client in complaint did in fact sign certificate of completionAll certificate of completions are put in a file and put awayCertificate of completions is basicly stating "All goods and services have been completed in full"And has been paid in fullNow on our partWe did tell complainantThat we would return and re edge his center islandWe will be in contact with complainant to resolve this matter asapWe will be taking care of this issue IMMEDIATELYNow the stone that was selected is in fact the stone customer selectedThe stone looks completely different when cut into dimensions of countertops

Complaint: *** according to granite supplier, my stone I picked was not paid for or picked up***Toscano did not contact me until that evening after it was supposed to be installedI called once an hour all day trying to contact himToscano broke the install agreement Horrible customer serviceI had no faith and confidence in any service provided by his company.
I am rejecting this response because:
Regards,
*** ***

Client in complaint did in fact sign certificate of completionAll certificate of completions are put in a file and put awayCertificate of completions is basicly stating "All goods and services have been completed in full"And has been paid in fullNow on our partWe did tell complainantThat
we would return and re edge his center islandWe will be in contact with complainant to resolve this matter asapWe will be taking care of this issue IMMEDIATELYNow the stone that was selected is in fact the stone customer selectedThe stone looks completely different when cut into dimensions of countertops

Services were refused by customerTherefore not allowing our crew to fulfill servicesWe were denied entry to residenceIn no way shape or formAre we trying to withhold merchandise purchased by clientWe provided pictures of the clients material already cut and fabricatedIn all honestlyWe
had fallen behind and missed our scheduled install dateBut was in fact in contact with client, and explained that we would be there to install said materialCustomer was upset and refused our servicesWe are in fact willing to install the said material at residenceBut cannot gain entryDue to the factCustomer is refusing our services

Complaint: [redacted]  according to granite supplier, my stone I picked was not paid for or picked up. [redacted]Toscano did not contact me until that evening after it was supposed to be installed. I called once an hour all day trying to contact him. Toscano broke the install agreement . Horrible customer service. I had no faith and confidence in any service provided by his company. 
I am rejecting this response because:
Regards,
[redacted]

Client in complaint did in fact sign certificate of completion. All certificate of completions are put in a file and put away. Certificate of completions is basicly stating "All goods and services have been completed in full". And has been paid in full. Now on our part. We did tell complainant. That...

we would return and re edge his center island. We will be in contact with complainant to resolve this matter asap. We will be taking care of this issue IMMEDIATELY. Now the stone that was selected is in fact the stone customer selected. The stone looks completely different when cut into dimensions of countertops.

Services were refused by customer. Therefore not allowing our crew to fulfill services. We were denied entry to residence. In no way shape or form. Are we trying to withhold merchandise purchased by client. We provided pictures of the clients material already cut and fabricated. In all honestly. We...

had fallen behind and missed our scheduled install date. But was in fact in contact with client, and explained that we would be there to install said material. Customer was upset and refused our services. We are in fact willing to install the said material at residence. But cannot gain entry. Due to the fact. Customer is refusing our services.