Toshiba America Information Systems Inc

Review: In Late 2012, my mother in law purchased a Toshiba Satelite C850 computer. At that time, we were told that Toshiba was the way to go, they were a quality manufacturer, and worth the price. The machine was ordered and we were given two options for the operating system. We could get Windows 7, if we wanted to pay an extra surcharge of around $100, or we could go with the new Windows 8 for no extra charge. As we make very little money, we went with the less expensive Windows 8. On the insistance of my mother in law, we also purchased the extended warranty for the machine. Within months of recieving the machine, we were having issues. We were told BY TOSHIBA, that the problem is not in their machine. Easily once a month for the last 18 months, we have been on the phone with a representative who would not help us to troubleshoot the device, would instead ask for a credit card to purchase some thing that would allegedly fix the issue. Even under warranty, we were not taken through troubleshooting, we were told the only way to fix the problem was to throw money at it. Toshiba representatives have refused to contact us about the quality of their service and product. We see this as a refusal to stand behind their product, and an abandonment of their paying customers. When I post to their Facebook page, other dissastified Toshiba users reply to it, but we have recieved no reply from the company.Desired Settlement: We want a machine that will work, and work well. We have an 8 year old Dell that powers up, but the keyboard doesn't work, while the Toshiba that is 18 months old sounds like a reject from a 1994 high school computer class, and refuses to boot up, even after 8 hours. We want a working computer, which is what we paid for. We didn't pay for a non-working machine, nor did we pay for a machine that would not last, nor a machine that is not supported by its' manufacturer. If you want more information, you can see here, the number of complaints and poor reviews this item and model have recieved on the Toshiba website. http://www.toshiba.com/us/computers/laptops/satellite/c850

Business

Response:

A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research according to our customer she purchased the computer late 2012 and they also purchased an extended warranty for the computer and as for today the computer is already out of the standard limited warranty however since our customer has the extended warranty they can contact Service Net at ###-###-#### for more details of the coverage of their extended warranty, at this time we consider this mater closed.

Review: 12/20/2013 Purchased A brand new 58" LED TV model 58L4300U from a authorized Dealer, Resale Value of $1,699.99 12/26/2013 Toshiba customer support and consumer relations refuse my request for a Television User Guide, even if I paid for one employee and supervisor of Toshiba refuses to get me a user guide. I was told to download it then have it printed out on my own. I am disabled and do not have the ability to do this, and I can't set up of adjust the settings on my Brand new Toshiba Television.Desired Settlement: I want Toshiba to Pick up this TV, give me a refund, and pay me for discriminating against me because I am disabled.

Business

Response:

A TAIS representative was in contact with the customer on 12/26/2013. TAIS has apologized for any inconvenience. TAIS has informed the customer Toshiba has gone green and the user manual is available only online. The customer would need to go to the website (support.toshiba.com), download, and print. For a refund, the customer would need to contact the reseller where the unit was purchased to determine if the product is still under the return policy timeframe. At this time we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First I am the one who contacted Toshiba customer service on 12-26-2013 and reported to them that the 200 page manual for this NEW 2013 58"LED TV That retails for $1,699.00 was not in this 6 foot by 3 foot box. The person at Toshiba customer service would not discuss that until I gave her my phone number,full name,address model # and serial number off the big screen TV as she was registering it for Toshiba. I stated I did not want that done all I wanted was the Manual for this TV so I could properly install and use all of the features on this wire less smart TV as this is my first TV in 15 years and I am also disabled, she then started questioning me about my cable company and trying to sell me service for a TV that she would not give me information about. I asked for phone numbers and names for Toshiba's company president and to file a complaint with a division manager about her I was placed on hold for quite some time. All I could get was her supervisor who simply said Toshiba does not include manuals any more. and it is up to me to get and have printed out the 200 pages.

No where does Toshiba state this on the box, product or paper work. This TV has so many features and capabilities you would need an engineering degree to operate it. And they refuse to issue me a user manual. but rather than tell the public about this when you first call Toshiba they screw with you so that you do not call back. It is a new Toshiba Product I Paid for and Toshiba refuses to RE-INCLUDE user manuals Toshiba needs to get their New 58 inch TV out of my house and reimburse me directly.

,

Thank You

Review: I purchased the computer for my daughter for Jr year of high school. She's an honor student and wants to be a medical examiner. The computer randomly shuts down, crashes and the disk drive sporadically pops open. My daughter called a few times and was repeatedly told to "try this" and"try that" and nothing worked. This time I called and was informed that I needed to pay $29.99 for a special "repair" box or they wouldn't guarantee the computer would come back safely. Without having been given a choice, I paid the $29.99, got the box, shipped the computer and it came back last week, not at all fixed. Now it's shutting down more, crashing more and the disk drive still pops open.Desired Settlement: Please, please, please...I need my money back so I can buy my daughter a reliable school computer. A car accident ended my 25-yr career and disabled me 2 years ago. I can't just throw away $986.

Business

Response:

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS cannot find any records of our customer on our system under the Name, Phone Number, Email Address, and Address. If our customer has any questions or concerns they may contact us at ###-###-####. At this time we consider this matter closed.

Review: Hello,I purchased a Toshiba laptop in October 2013. The laptop never really worked out of box. It powered up and I was able to connect to the web. However, I noticed a pre-installed "bloatware" program called [redacted] games. I clicked it and I recall the interior fan working vigorously. Later, my laptop had random graphical glitches. Internet explorer would randomly crash every 5-10 minutes. Missing buttons and frames in Internet Explorer. I believe this 3rd party "[redacted]" Games overheated the graphics chip in my laptop irreversibly. I contacted Toshiba during the warranty period but said they would charge me $20-30 diagnostic fee, and refuse to return my laptop unless I paid this fee, if the laptop was received and turned on properly. Yes, the laptop powers on and boots up, but is almost unusable otherwise. Sincerely,[redacted]Desired Settlement: I would like to ship the laptop back to the warranty center without a diagnostic fee. I will bear the return postage to the warranty center.

Business

Response:

A

Toshiba America Information Systems (TAIS) representative has reviewed our

customer complaint. After doing a research our customer's warranty for their computer

has already expired on 10/17/2014. And as per the Standard Limited Warranty our

customer has a 1 year limited period. Seeing as the customer has exceeded the

warranty period they are now responsible for any repairs and or technical

assistance. At this time we consider this matter closed.

Review: I bought a Toshiba 50' TV over a year ago and not it is not turning on consistently when you push the power button. If you unplug the TV and leave unplugged for a while, there's a chance it will start. This makes the TV unreliable for regular use. From numerous internet reports, it seems like this is a common product defect/flaw that Toshiba is aware of an unwilling to fix. The 1 year warranty is expired, but I wouldn't expect any reputable electronics company to not power up within 2 years of being manufactured, especially after paying hundreds of dollars for the TV. (I have a [redacted] TV that is still running strong and over 10 years old.)I called and all Toshiba would do is refer me to an authorized repair shop in [redacted], which is about an hour away. Model 50L2300U / Serial # [redacted], with a manufactured date of March 2013. Thank you for your help in resolving this issue. Regards,[redacted]Desired Settlement: I would like to have the product repaired, replaced or have a refund so I can go purchase a new product.

Business

Response:

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer's warranty for their television has already expired on 03/28/14. And as per the Standard Limited Warranty our customer has a 1 year limited period. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While the warranty has expired, the product is faulty and seems to commonly have this problem which they should attempt to remedy. They don't seem to be taking responsibility for the problem.

Regards,

Business

Response:

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing our research TAIS found out that the Television Model # [redacted] did not find any defects or part defects based on the Standards of the unit. The problem acquire outside the Standard Limited Warranty and in accordance of the warranty seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistance. At this time we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It would be nice to have Toshiba take responsibility for the issues but given their unwillingness to resolve the issue for me, they will lose my business going forward. There are a number of reports of this issue being incurred by others, so I'm not sure how they can say it isn't a defect. Some of the internet reports which highlight the issue:

Review: I purchased a Toshiba Satellite laptop computer in December 2013. In September of 2014 I had to send it in for repair. First of all there is no local, in the USA, phone number or address. I called the customer service line and was given such a runaround that I ended up telling them that I would get an attorney. The problem was they wanted me to pay for shipping to and from the repair facility. The laptop was, and still is, under warranty and they wanted me to pay. I asked for a local repair facility and was told that if I did that Toshiba would NOT cover the costs. That tells me that their warranty is a fraud. I finally got them to pay for the shipping. At first they wanted $29.00 for a shipping carton and shipping label. I got the laptop back a couple of weeks ago. Today I put in a disc in the E drive and made sure it was locked down. Once the slide was closed I attempted to copy from the disc onto the hard drive. It would not copy so I ejected the disc. The disc had popped up inside the laptop and I cannot get it out. Once again I called Toshiba customer service. Once again I got a rep that was very difficult to understand. She finally gave me a phone number fora local repair facility. I told her I would not pay for any repairs and she said something like that is something I would have to work out with the repair facility. Toshiba has a difficult time honoring their warranty. They are trying to make an extra buck by making me pay for covered repairs. Furthermore, it is very difficult to get a local address and especially a phone number.Desired Settlement: Because of the constant problem Toshiba should buy back this piece of garbage along with a letter of apology and a plan to make sure that in the future, phone reps should be located in the US.

Business

Response:

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer has been contacted by one of our Corporate Representative and his computer sent to our repair facility to have diagnose and fix the issue. At this time we consider this matter closed.

Review: Co. wants to charge for technical support with software pre-install on the computer.

A program pre-installed on the computer ([redacted] Trial) is interfering with the [redacted] program I installed. I called for instructions on how to remove the pre-installed version and they want me to pay 40.00 for a service call to have something removed that was installed by the manufacturer. The tech ([redacted]) suggest that I not uninstall program as this may produce other problems and if I reset I will have the same problem. He claims there is a 90 period for which software support is provided free of charge. And I could understand that if I had call for help to install a program. But this trail program is a subscription with a monthly fee so why would I want this? And now I find the only way to have it removed is for him to have to access my computer for a fee of 40.00. The serial # on the computer is [redacted]. My call reference# is [redacted].Desired Settlement: Have to program uninstalled at no charge so that I can use my free program.

Business

Response:

A Toshiba America Information Systems (TAIS)

representative has been in contact with our customer. TAIS has apologized for

the inconvenience our customer has experienced. TAIS has advised our customer

that this case will be forwarded to our Technical support Department and she will

be receiving a call from one of our Technical support representatives for them

to perform troubleshooting over the phone to diagnose and fix the issue of the

unit. Our customer agreed to that. If the customer has any questions or

concern they may contact us at ###-###-####, at this time we consider this

matter closed.

Review: My Toshiba laptop has a locked BIOS. When I called customer service I spent hours talking to them about the challenge and response codes. At first they didn't know what I was talking about, then they told me that it would cost money and more time to get it removed at a service center. I am capable of removing it myself, I just need Toshiba's support on the matter.Desired Settlement: To get the BIOS password removed free of charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

According to Toshiba I am responsible for any repairs and or technical assistance. However, I cannot repair this issue on my own since the company used a proprietary, secret algorithm to lock the BIOS password recovery down in an attempt to force customers to pay Toshiba or its authorized representatives expensive prices for assistance. Even if this computer was still under warranty, I'm sure that they would find a reason to NOT assist me without charge (I've had family members have problems with Toshiba, but I digress). All I want is a diagram of which jumpers/solder points to jump or a response code to the challenge code so that I can unlock the BIOS.

Regards,

Business

Response:

A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has provided the Response Code that our customer’s requesting for his computer. TAIS has informed our customer if the code will not work just let us know. Our customer left a voice mail and according to him the issue was resolved. If the customer has any questions or concern just call us back at ###-###-####. At this time we consider this matter closed.

Review: I purchased a TOSHIBA Laptop from [redacted] on [redacted] in March 2015, and have had problem after problem with this laptop

Repair Order Summary

Repair Order Number: [redacted]

Computer Model: Satellite [redacted]

Model Part Number: [redacted]

Serial Number: [redacted]

I have tried time and time again to get this computer repaired and it has been broken more than it was worked since I bought the computer.Desired Settlement: This Laptop is not working and I want to buy another brand because I do not feel that Toshiba provides good quality products any longer

Business

Response:

A

Toshiba America Information Systems (TAIS) representative has reviewed our

customer complaint. The Standard Limited Warranty of the product entitles our

customer to hardware repairs in the event that there are issues with the

product within duration of a year. Toshiba has recently completed a repair of

the product for our customer and as per checking our records we have already

shipped out the customer's unit back to him last 06/26/15 under [redacted] tracking

number [redacted] and it shows that the unit is estimated to be delivered on

June 30, 2015 at 8:00pm. At this time we consider this matter closed.

Review: The laptop I purchased made by Toshiba has fallow to function after less than two years of use. This laptop was for school only and after installing a set of updates my system has failed to work since. After purchasing additional recovery media from Toshiba my product still doesn't wok. There is definetly something wrong with their product as I am the only user of the laptop and have used it very minimally. Toshiba has not helped me recover my system as promised and I am left out of 400 dollars with a younger than two year old computer.Desired Settlement: Since this computer is less than two years old I feel that I should have a replacement product considering that this product crashed after installing updates. Additionally if no replacement is given I hope to have my product repaired.

Business

Response:

A Toshiba America Information System (TAIS) representative has reviewed our customer complaint. After doing a research our technical support department resent a new recovery media for our customer’s computer to fix the issue. Our customer has received the new recovery media last Sat, October 4, 2014 1:45 PM ET under DHL tracking [redacted]. At this time we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The recovery media which Toshiba mailed me failed to load or correct my issue. I was sent two media flash drives and neither fixed the issue. In addition to that, no one at Toshiba can tell me why my system failed to function properly after updating my system. Further more, my laptop freezes after starting up. Regardless to what the company says, there is absolutely no reason why I should be experiencing these types of issues when the laptop is not close to being two years old. This laptop functioned perfectly fine prior to installing updates . Needless to say Toshiba's laptop had pre-existing hardware issues and were not caused by me, the user. Once again, there is no offer to view my laptop so they can see that there are issues with their hardware.

Regards,

Review: No resolution provided for laptop repair issue.

I purchased a Toshiba Satellite C75 laptop on 9/14/14. It crashed on 10/20/14. I contacted support repeatedly. I was told I would have to purchase a recovery disc, even though the laptop was still under warranty. When I followed the instructions provided by Toshiba support to obtain a recovery disc, I received the response that "recovery media is not available for your Satellite".

Satellite C75

Serial # [redacted] Toshiba Case ID: [redacted]Desired Settlement: I would like my laptop to be repaired quickly, or if a repair is truly impossible, then replaced.

Business

Response:

A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that the our website is already updated and she can successfully process ordering the recovery media for her computer and TAIS has advised our customer after she processed ordering the recovery media on our website TAIS will process a full refund for the amount that she paid. Our customer agreed. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would have bee satisfied with the proposed resolution had it actually come to fruition. However, based on my experience with Toshiba, I knew that I needed to wait until the process completed before deciding how to respond here. I had no faith in their response before seeing it actually occur. Now I have the recovery media that I had to purchase (and was told would be refunded for, but haven't been) and followed the instructions provided but have nothing to show for it. My laptop that should be recovered by now, has had a black screen for hours. I followed the instructions provided to the letter (not that they were very detailed at all) but the process did not occur according to the directions I was given. I was told to follow on-screen prompts for example, but there never were any. I have no faith whatsoever that Toshiba would not close this complaint without actually resolving anything. I would prefer to keep it open until CONFIRMING that the proposed resolution becomes an actual one.

Regards,

Review: I bought a Toshiba tablet 1 month ago. Now the tablet can not charged. I contacted Toshiba for warranty repair or replace. First I paid $25 for return shipping to send in for repair. After a week, they sent the same one back without repaired. I contacted Toshiba again and they wanted me to send it back again. After another week, they sent me an e-mail said they can not fix the tablet because no parts to repair. And they sent the broken one to me again. And I contacted Toshiba again. They said they wont do the warranty because I broke the tablet by myself. I swear to god I did nothing to the tablet. I paid $300 for a tablet only last a month!!!Desired Settlement: I want my tablet!!

Business

Response:

A TAIS representative was in contact with our customer. TAIS received the customer’s unit on 02/11/2014 in our repair facility with a broken power port which is out of scope of the warranty (out of scope meaning it is not covered under the Standard Limited Warranty). TAIS has informed the customer the cost of the repair is now their responsibility. The customer may contact the Out of Warranty/Out of Scope at [redacted]. The unit has been returned to the customer via Fed Ex [redacted]). At this time we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I bet my whole life to say I did nothing to the tablet. It just stopped charging. If they say the tablet broken by daily charge is not covered by warranty, I have nothing to say. What's the point for me to brake a tablet in less than a month?

Regards,

Review: In July I purchased a Toshiba [redacted] laptop. The first time that I used the DVD drive to burn a DVD, which was in October, it failed. The first technical support person that I spoke to, [redacted], wanted to "fix" the laptop by erasing the hard drive. I declined. I insisted to speak with a manager. At that point I was referred to a more competent tech, [redacted]. He was able to confirm that the DVD drive suffered mechanical failure. His suggestion was to have the laptop mailed to a service center for repair. I would be without the laptop for a minimum of 7-10 days and probably much longer when shipping time is considered. This was not acceptable to me and I wanted to have a replacement part sent to me. He was not authorized to approve this and referred me to a case manager, [redacted]. She also refused to have the part sent to me. I asked to be forwarded to a manager who had authority to deal with this situation. She told me that no claims passed her desk and later hung up on me. Despite her sickeningly sweet voice, she was extremely rude to me. In my view Toshiba's warranty is a scam. By insisting that the customer return the laptop to a service center they make it very inconvenient for the customer to actually use the warranty. Toshiba's case # for this is [redacted]. Product_Or_Service: LaptopDesired Settlement: Replacement I would like a replacement DVD drive mailed to me. This would actually be cheaper for Toshiba then their suggestion of mailing the whole laptop to them, replacing the drive, and then mailing it back. It also saves them the minimal tech time it would take to remove and reinstall the DVD drive.

Business

Response:

A TAIS representative was in contact with our customer on 10/28/2013. TAIS has apologized for any inconvenience and has informed the customer for warranty coverage we would need to send the unit to our repair facility. If the customer would like to do so, they may contact Tech Support 24/7 at [redacted]. At this time we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Toshiba laptop that I purchased had a defective DVD drive. I have requested that Toshiba send me a replacement DVD drive. Their Customer Support has refused to mail me a replacement. In their response Toshiba is merely repeating the position of their Customer Service department. This defective part is covered by the warranty on the laptop. Yet they continue to refuse to supply a replacement part. They are insisting that I mail them the laptop to have the part replaced. This would leave me without the laptop for a minimum of 7-10 days and probably much longer. This is a ploy on Toshiba's part to make it very inconvenient for the customer to actually receive warranty service. Once again I am requesting that Toshiba mail me a replacement for the defective DVD drive.

Regards,

Business

Response:

A TAIS representative was in contact with our customer on 10/28/2013. TAIS has apologized for any inconvenience and has informed the customer for warranty coverage we would need

to send the unit to our repair facility. The hard drive, a/c adapter, power cord and battery are the only replaceable parts of the unit by the customer. Any other parts that are not replaced by an ASP or Toshiba depot would be considered as voiding the warranty. If the customer would like to do so, they may contact Tech Support 24/7 at [redacted] to set up a warranty repair. At this time we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Toshiba

does not dispute the facts in this complaint. Specifically:

Review: I purchased a Toshiba laptop from [redacted] in 02/2014 it is still under factory warranty. I have been having issues with it. It has been falling apart and I would like it fixed or a refund. Toshiba tech support(###-###-####) said that the issues I had were not covered under warranty. The right side of the laptop by the screen, the hinge is loose. Also because of this, The laptop is cracked because its loose. The ac adapter is sparking and they said it was not covered to replace. I bought a new adapter, which I shouldn't have had to and it will not stay plugged in to charge it falls right out. I believe something is loose or missing. I have to other laptops and the bodies of the and charger has never done this. I believe this is a defective product and I want a replacement or a full refund of the $328.00. I like the way it works but the body of is falling apart along with the ac adapter sparking. This is not a safe product. My case Id # for Toshiba is [redacted].Desired Settlement: I want a replacement or a full refund of the $328.00. I like the way it works but the body of is falling apart along with the ac adapter sparking. This is not a safe product. I have not been able to use it for weeks and that's not fair. They have their money I cannot use my product. Please replace Toshiba or Give a full refund $328.

Business

Response:

A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has advised our customer that we will sending her a new ac-adapter and that case will endorse to our order desk department and for the issue about her computer TAIS will process a repair by sending the computer to our engineers to diagnose and have it fixed. Our customer agreed to that offer. If our customer has any questions or concern they may contact us at ###-###-####. At this time we consider this matter closed.

Review: My Toshiba tablet [redacted] stopped working after 50 days of normal use. I returned it (3) times to Toshiba for repair or replacement. They said the tablet stopped working is my fault. I say it is due to a defective tablet. They will not honor their warranty.Desired Settlement: Either repair or replace my tablet.

Business

Response:

A TAIS representative has contacted our customer, advised our customer that TAIS would like to replace his unit. TAIS educate our customer on the shipping procedures. Customer agreed. At this time we consider this matter closed.

Review: A laptop computer was ordered for our charity. All relevant tax exempt documentation was submitted. They still charged sales tax. We had categorically told them not to ship the product if sales tax was charged but despite repeated instructions they still shipped the product. Tax Exempt papers were submitted again after receipt of the product on their request. They again did not give any reason for not refunding the sales tax. The product was sent sent back after obtaining RMA. Now they are delaying the refund.Very disappointed with their handling of this case. Ironically you can't talk to the people in the department handling such cases.We would like to file our complaint and disappointment and warn other buyers.Desired Settlement: Refund awaited.

Business

Response:

A Toshiba Direct representative has been in contact with the customer. Toshiba Direct has informed the customer; they did place this order and did submit paperwork to be classified as Tax Exempt. However, on three different occasions (12/3, 12/19, 1/7) the customer sent Toshiba Direct their proof of being tax exempt and all three times the documentation that was sent was not valid proof of a tax exempt status. The customer has been advised of this and Toshiba Direct cannot refund tax unless the customer can provide Toshiba Direct with valid verifiable documentation issued by the state. The customer may contact Toshiba Direct at ###-###-#### with any questions or concerns. At this time we consider this matter closed.

Review: The laptop that I purchased just August started to make a loud noise whenever the fan starts to run. Called customer service with reference no. [redacted]. I am asking for a backup computer that they can loan me. Nothing was prvided. And still have to pay for shipping cost. I am asking that they provide me with a loaner computer since this is my work. Thank You for your help.Desired Settlement: loaner laptop

Business

Response:

A Toshiba America Information Systems (TAIS)

representative has reviewed our customer complaint. After doing a research our

customer was able to speak to one of our case managers and has informed that

Toshiba did not provide a loaner computer in accordance to the standard limited

warranty. Our representative created a depot repair order for the unit and currently

our customer is waiting for the box that they can use sending their computer to

our depot repair facility to have it diagnose and fixed under FedEx tracking

number [redacted]. At this time we consider this matter closed.

I have had my Toshiba Satellite for less than 8 months. Keyboard froze up. Called Wal-Mart, and they will not do anything as its over 15 days. Told to contact Toshiba. Attempting calls into customer service for two days, and finally reached someone LIVE. Told that I would need to send it in at my cost. $35.00 later. Received an email from the customer support that the keyboard is not under warranty. This is clearly a defective item. Read what the warranty covers, and it states this product should be free of any defects. Have to start an arbitration, at the cost of $250.00. This company is a rip off with no concern for the consumer, and how they continue to get away with ripping us off is beyond me. I will never own another Toshiba, much less recommend the product. Customer Service was rude, unprofessional as well.

Review: I would like assistance with my dispute claim against TOSHIBA DIRECT in the amount of $919.99. I have contacted Toshiba several times in reference to my laptop not working properly or in some cases at all. I ordered my laptop online in August 2014, after several delays and phone inquiries the laptop finally arrived Sept 9, 2014. My first call to the company about the laptop not working properly was on Sept 15, 2014.

Since that time I have spent numerous hours on the phone with customer service and IT trying to resolve the issues. My Toshiba Satellite S50-[redacted] , serial number [redacted] has been sent in four times. The fourth time is was sent to [redacted] Computer where it has been for over one month now, ticket number is [redacted].

Initially I have been in contact with [redacted] from the Toshiba "Revdex.com", [redacted], he has not returned my calls for the last several weeks. The last time I spoke to someone they told me that the new hard drive had finally come in and it would be repaired soon. Not sure how much longer I have to wait for this computer to be repaired, replaced or refunded. It has been in my possession less than 50 percent of time since its purchase last August.Desired Settlement: I am so tired of dealing with this computer and the lack of customer service I want a replacement with a new warranty or a complete refund since I had to purchase a new computer.

Business

Response:

A Toshiba America Information System (TAIS) representative has been in contact with our customer.

Review: I purchased a computer from Wal-Mart in [redacted], Tennessee on 08/03/2013. I have only had this computer for 5 months. The computer has some issues, and every time I call Customer Service the representatives are rude. They want me to pay for their service. The computer came with a 1 year warranty and the year is not up. They want me to send the computer to the repair center and pay to ship the computer to them, and I feel that this should be included in the warranty.Now I have to inconvenience myself through my last semester of college because my computer is not working properly ; Plus spend money that I do not have to purchase a decent computer to get me through school.

Product_Or_Service: Toshiba Laptop

Order_Number: n/a

Account_Number: n/aDesired Settlement: DesiredSettlementID: Other (requires explanation)

I am not happy with this computer and Toshiba should refund me the money that I wasted on one of their products.

Business

Response:

A TAIS representative was in contact with the customer on 01/10/2014. TAIS has apologized for any inconvenience. TAIS has provided a work order for the customer under the authorization # TC-[redacted]. A third reminder was sent to the customer on 01/12/2014 for finishing the survey for the work order. As stated in the Standard limited Warranty, it is the responsibility of the customer to pay for the shipping. A refund for the unit would need to be directed to the reseller where the unit was purchased to determine if the unit is still within the return policy time frame. At this time we consider this matter closed.