Total Air Care responded to your initial dispatch on April 29th We repaired wiring and replaced your thermostat This work was completed on 5/16/ A $dollar service fee was collected at this time as dictated by your warranty company This money is supposed to be collected at arrival before any work is performed Again this is per your warranty company's policy Through your home warranty company, you have a day recall period This is not through Total Air Care but your warranty companyOn July 15th we scheduled another visit to return to your home on 7/19/ We received a cancellation email that same day from your warranty company This occurs for a number of reasons, the unit started working, the warranty company found sooner service, or the home owner requested a different vendor On July 18th we called a left a message at your residence to confirm the cancellation On July 19th we received an email from you asking why we did not show up for your scheduled appointment We returned a phone to you and explained that the work order had been cancelled from your home warranty You stated you would be calling your warranty company backWe never heard back from your warranty company to either reopen the work order and send a new work order Your recall period and warranty for work performed, is just like your service fee, through your home warranty company If they sent out another contractor they should have honored the warranty on all work performed by Total Air Care As for the service fee, I do suggest if you feel you are due a refund to contact your warranty company
Mrs [redacted] , While I understand and empathize with your situation, all repairs made by TAC were authorize and approved repairs by your home warranty company We d stand behind our work as does your home warranty company Any work provided by TAC is warrantied through your home warranty company and with the second opinion continued through them Your contract is with your Home Warranty Company and ultimately all decisions on system replacements are made by them I am glad they chose to do this for you and your system is being replaced
I am rejecting the comment about Total Air waiting on the flooring quotes This matter with the flooring needing to be replaced has been going on since August Total Air was sent the quotes to have the flooring replaced in September I have not heard from Total Air since October via text sent by a supervisor by the name of Jake.Thank you, [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Ms [redacted] , Anytime an air conditioner breaks it is never a good time You have a home warranty company to control the costs of unexpected repairs Unfortunately the downside of having a warranty company is the procedures and processes involved in getting repairs done A home warranty company is basically an insurance company Insurance work is never instantaneous It is one of the trade-offs of avoiding extremely high repair billsI am glad to see you have had your evaporator coil repaired I wish you many years of continued cooling
The appointment scheduled was well within scheduling guidelines set forth by your home warranty company I do understand that it is not quick enough all the time, however when dealing with a home warranty the homeowner makes certain sacrifices per your contract with them While you gain tremendous savings on repairs, you do sacrifice the immediate service that is provided by a retail company This one repair would have easily cost more then the contract amount with your home warranty company if you had gone through a retail company, instead it cost you the cost of your service fee only I do apologize for the inconvenience in which you have experienced Occasionally an a/c unit has intermittent issues, which may require multiple visits This was the case at your home I have seen that your home is back cooling at this time I do hope that it remains cooling for many years without any further problems
Ms [redacted] I can empathize with what you have went through since our first visit on the 9th of July I understand the multiple visits is a nuisance and a inconvenience that no one wants to go through I can also understand you desire for a new unit Unfortunately, when dealing with a home warranty company, it is not our decision We are contracted to repair unit which are deemed repairable When a compressor fails, like in your case, it at times can not be determined what caused the compressor to fail until it has been replaced We can then address those problems also Also occasional when a compressor fails, it causes tiny pieces of materials to float around in the refrigerant system that cause restrictions This was also true in your case We have cleared all restrictions and have seen your unit has been running for over a week now I do believe we have cleaned everything out of your system now I again apologize for any inconvenience it may have cause you [redacted] President Total Air Care, Inc
Mr [redacted] I understand the frustration that one can occur when their air conditioning system fails I have reviewed the history involved with your above address We installed a system for the previous home owner through their home warranty company in 10/ We did not supply this equipment, the home warranty company did The labor warranty of this installed is controlled by the home warranty company not Total Air Care Typically, however, the labor warranty period for a retail system through Total Air Care is months We next responded to a service call in which you placed at your home months later in 5/ We repaired a refrigerant leak and recharged the system We responded days later to a call back and replaced a capacitor There was no charge for this service call The first technician should have found the weak capacitor That was within our warranty period of days on labor for repairs made Our next visit was months later in 6/ This was months out of our labor warranty period We made necessary repairs I hope this helps clarify our warranty periods.Very Respectfully, [redacted]
Mrs [redacted] , I do apologize for the confusion with your service call There are several factors involved here that I believe need to be noted The first is that we are dealing with a home warranty company There are certain procedures involved here One is that we have to disclose the maximum out of pocket expenses that you could possibly be charged That is what my company did We can always adjust these amounts down when the actual repair is made, but we are not allowed to adjust up That is why the maximum amount always has to be given The refrigerant used would have been the refrigerant paid for at the time of the repairMy tech determined that your filter was clogged or restricted causing the compressor to overheat and shut down on overload This issue would have looked like a bad compressor also if someone did take a quick ten minute look at it When the compressor was replaced, it is standard procedure to also change the drier With that being said, I am unable to say one way or the other which diagnosis was incorrect But to elaborate, If we had replaced the drier, and then determined the compressor was bad, there would have been no additional charges to youI do apologize for the misunderstanding, but am also glad that you are cooling now
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although I believe that the communication could have been better I don't believe the issue was the really a part issue, the technician fail to ensure the unit was cooling before leaving once he replaced the part After the wait for several days for someone else to come out, then we find out the real issue and the work was completed satisfactory Regards, [redacted] ***
Mrs ***.Total Air Care understands how frustrating it can be without air conditioning in Florida during the summertime Unfortunately the delay was not under our control We arrived at your home on 6/25/ We were dispatched to your residence by your home warranty company We collected the service fee per your agreement with your home warranty company The fee is due at arrival, before any work is done, as defined in the contract Our technician diagnosed a bad variable speed blower motor and module The blower motor and module was ordered the next morning through the manufacturer Your unit is under a manufacture parts warranty The manufacture did not have the exact motor and module in stock in Jacksonville The manufacturer placed one one order They dictated which motor had to ordered to honor the warranty We followed up with the manufacturer several times inquiring as to the status We placed an inquiry on the morning of July 7th at 7:am The motor still had not arrived yet The manufacture tracked the order, they confirmed it should arrive that day Later that day we confirmed its arrival and scheduled the return visit to your home for July 9th Our technician arrived on July 9th, he removed your blower motor and module in order to process the warranty on your unit The manufacturer requested the original motor and module This was a manufacturer warranty parts exchange The old parts were needed for the manufacturer to release the new parts The technician returned and installed the new parts.Total Air Care did not delay service You parts were not sitting in a local warehouse the entire time I hope you enjoy the rest of the summer in a cool home.Respectfully, [redacted] * [redacted] * [redacted] * [redacted] *** [redacted] ** ***
I understand your concern No electrical modification are covered under your home warranty company policy We do not know what unit your home warranty company is providing for replacement When we disclose all costs to you upfront before even scheduling you, we quoted a $ flat rate for all electrical modifications This covered all electrical modifications needed, cords, whips, plugs, or breakers We modified your unit as needed at arrival You could have easily not agreed before scheduling, when the technician called when he was dispatched, or when he arrived At any point in time you had the option to not agree, take a cash out option from your warranty company and hire your own company After a job is completed it not the correct time to try to renegotiate a flat rate charge already agreed upon before the work even started
I can empathize with anyone's air conditioners malfunctioning in the summertime We arrived at your home cleared your drain line We made a return visit to clean your coils I understand there still may have been another issue that your warranty company sent another company to repair after TACThe second company did not charge a service fee to you as this was a continuation through your warranty company This service fee is part of your contract with your warranty company It has to be collected as per your warranty company's policy If you desire a refund for this service fee I do suggest that you contact your warranty company They have the ability to refund the service fee per the warranty policy between you and themI apologize for any inconvenience this may cause
Mr [redacted] I want to apologize for the confusion involved in your experience We were contracted through your home warranty company to provide service to your home Per your home warranty company's policy with your we are to collect the service fee due at arrival of home before any work is performed This is not our policy, but your home warranty's policy We have been informed that they send cards to all home owners when the policies are issued informing them of these issues.Our technician was trying to inform you that wall units/window units are not covered under your home warranty policy Our office has also called and confirmed this with them also We will hold re-training with our technicians involving the way they communicate this information with our home owners.Very respectfully, [redacted]
Ms***, While dealing with any insurance claim you have to be prepared for some delays Nothing works as fast as work with a retail service company There are certain procedures, per our agreement with your warranty company, that have to be followed Then throw in the fact that your unit itself was under a manufacturer's parts warranty also This made further delays with your service waiting on OEM warranty parts from the manufacturer We could not use aftermarket parts and maintain the warranty status through your manufacture I am glad to see that your a/c unit is cooling again and wish you a very cool summer
Mr [redacted] , We make every attempt to repair units as quickly as possible All repairs are made under an agreement with your warranty company All repairs are made under their guidelines There are certain sacrifices that every consumer makes when purchasing any type of insurance One of these is time Procedures and protocol must be followed when filing and repairing any type of claim This slows repairs down at times Just like it would on an automobile insurance claim Everything is faster when you just google the closest A/C company and get a repair made But you are also spend Hundreds if not thousands of dollars more This is ultimately what you purchases your home warranty for As far as the reviews on-line Everyone has to keep in mind that you get what you pay for These home warranty contracts do not include everything They do not promise service within an hour We adhere and provide service according to the contracts they have Most of these complaint are because the consumers do not agreed with or understand the contracts they have They have to be angry with someone, so it is taken out on TAC, the only entity not involved in the contract
Complaint: [redacted] I am rejecting this response because: I did not “decline repairs” on 1/No repairs were offeredThe technician replaced a part and then took out the replaced part and put the old part back in because he didn’t believe that would fix the problem He gave a few different reasons that the unit could have stopped working but never gave a definite answer as he was unsure of why it stoppedHe said that he would need to work up an estimate for the cost to fix the unit vsthe cost to replace and we never received either estimateI understand that the fee was for diagnostic work, but the prognosis was that the unit didn’t work and were not given a reason it didn’t work or a solution to fix itWe knew the unit didn’t work, that’s why we called youThere were calls placed by my [redacted] on 1/ and then another on 1/following up on the estimates that were promised to usWe never received those estimatesThere was no complaint when the $was paid as there was an understanding that we would receive a quote based on the time the technician spent at my houseAgain, we never received a reason the unit was not working, an estimate on the parts and labor to fix it or an estimate to replace the unit Yes, my [redacted] did call at 8:on the morning of 1/21, days after the technician came to diagnose the problem, asking for a refund We were without heat for over a week so we went with another companyDue to these facts, I will ask again for a refund of $ Regards, [redacted] ***
The ncc's were for work performed under your contract with your home warranty The electrical fee that was not covered from your warranty company was charged for breaker and electrical whips We we discovered that the electrical was more intensive then just a breaker, we refunded your money We also contacted your warranty company to get an electrician out We explained to them that it was more intensive then a simple breaker change because other circuits were tied in We recommended to your warranty company that because of this issue it should be covered
In your original complaint you has asked for a refund or for the previously paid money to be credited towards your future work I agreed with you at that time to credit the money paid towards future work After this we made several phone calls to discuss the ncc's and the future work On 8/we received a phone call from you stating that you were not going forward with the work My accounting dept has called and left messages three times to verify the information of file and the exact name to issue the refund to.A check will be issued and mailed to the name and address on this complaint I again apologize for the inconvenience we may have caused you
It is a very uncomfortable situation being without air conditioning in Florida We try to get as many customers cooling as quickly as possible Because of this reason we required that all customers answer the phone to confirm they are home during their appointment time In your case we have numbers for the property manager, the owner, and the renter listed During the original appointment time we were told that "the storm knocked power out to the home" This was done during our call-out call to inform the home owner we were on the way Looking back now, there could have been some confusion as to what property we were taking about and we were told some misinformation When we arrived at your next appointment, we found and repaired the refrigerant system Respectfully, [redacted] PresidentTotal Air Care, inc
Complaint: [redacted] I am rejecting this response because: credit card has still not been credited the money that you took for an expedited appointment My issue.is not refarding the home warranty program but with your customer service You took my money for a service that was not provided Then you stated that someone would be out that day and you would refund my money Then when nobody showed again you stated that you cancelled the visit without notifying me Then when I asked to speak to management I was repeatedly put on hold and given excuses as to why they couldnt speak to me Finally your rep gave in and acknowledged that management was available but refused to speak with me Completely unacceptable after failing to fix the problem on two attemts in two weeks and on call ignoring my calls the night you all failed to show Give me my money back, look at your reviews online, accept your shortcomings, and fix them Regards, [redacted]
Total Air Care responded to your initial dispatch on April 29th We repaired wiring and replaced your thermostat This work was completed on 5/16/ A $dollar service fee was collected at this time as dictated by your warranty company This money is supposed to be collected at arrival before any work is performed Again this is per your warranty company's policy Through your home warranty company, you have a day recall period This is not through Total Air Care but your warranty companyOn July 15th we scheduled another visit to return to your home on 7/19/ We received a cancellation email that same day from your warranty company This occurs for a number of reasons, the unit started working, the warranty company found sooner service, or the home owner requested a different vendor On July 18th we called a left a message at your residence to confirm the cancellation On July 19th we received an email from you asking why we did not show up for your scheduled appointment We returned a phone to you and explained that the work order had been cancelled from your home warranty You stated you would be calling your warranty company backWe never heard back from your warranty company to either reopen the work order and send a new work order Your recall period and warranty for work performed, is just like your service fee, through your home warranty company If they sent out another contractor they should have honored the warranty on all work performed by Total Air Care As for the service fee, I do suggest if you feel you are due a refund to contact your warranty company
Mrs [redacted] , While I understand and empathize with your situation, all repairs made by TAC were authorize and approved repairs by your home warranty company We d stand behind our work as does your home warranty company Any work provided by TAC is warrantied through your home warranty company and with the second opinion continued through them Your contract is with your Home Warranty Company and ultimately all decisions on system replacements are made by them I am glad they chose to do this for you and your system is being replaced
I am rejecting the comment about Total Air waiting on the flooring quotes This matter with the flooring needing to be replaced has been going on since August Total Air was sent the quotes to have the flooring replaced in September I have not heard from Total Air since October via text sent by a supervisor by the name of Jake.Thank you, [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Ms [redacted] , Anytime an air conditioner breaks it is never a good time You have a home warranty company to control the costs of unexpected repairs Unfortunately the downside of having a warranty company is the procedures and processes involved in getting repairs done A home warranty company is basically an insurance company Insurance work is never instantaneous It is one of the trade-offs of avoiding extremely high repair billsI am glad to see you have had your evaporator coil repaired I wish you many years of continued cooling
The appointment scheduled was well within scheduling guidelines set forth by your home warranty company I do understand that it is not quick enough all the time, however when dealing with a home warranty the homeowner makes certain sacrifices per your contract with them While you gain tremendous savings on repairs, you do sacrifice the immediate service that is provided by a retail company This one repair would have easily cost more then the contract amount with your home warranty company if you had gone through a retail company, instead it cost you the cost of your service fee only I do apologize for the inconvenience in which you have experienced Occasionally an a/c unit has intermittent issues, which may require multiple visits This was the case at your home I have seen that your home is back cooling at this time I do hope that it remains cooling for many years without any further problems
Ms [redacted] I can empathize with what you have went through since our first visit on the 9th of July I understand the multiple visits is a nuisance and a inconvenience that no one wants to go through I can also understand you desire for a new unit Unfortunately, when dealing with a home warranty company, it is not our decision We are contracted to repair unit which are deemed repairable When a compressor fails, like in your case, it at times can not be determined what caused the compressor to fail until it has been replaced We can then address those problems also Also occasional when a compressor fails, it causes tiny pieces of materials to float around in the refrigerant system that cause restrictions This was also true in your case We have cleared all restrictions and have seen your unit has been running for over a week now I do believe we have cleaned everything out of your system now I again apologize for any inconvenience it may have cause you [redacted] President Total Air Care, Inc
Mr [redacted] I understand the frustration that one can occur when their air conditioning system fails I have reviewed the history involved with your above address We installed a system for the previous home owner through their home warranty company in 10/ We did not supply this equipment, the home warranty company did The labor warranty of this installed is controlled by the home warranty company not Total Air Care Typically, however, the labor warranty period for a retail system through Total Air Care is months We next responded to a service call in which you placed at your home months later in 5/ We repaired a refrigerant leak and recharged the system We responded days later to a call back and replaced a capacitor There was no charge for this service call The first technician should have found the weak capacitor That was within our warranty period of days on labor for repairs made Our next visit was months later in 6/ This was months out of our labor warranty period We made necessary repairs I hope this helps clarify our warranty periods.Very Respectfully, [redacted]
Mrs [redacted] , I do apologize for the confusion with your service call There are several factors involved here that I believe need to be noted The first is that we are dealing with a home warranty company There are certain procedures involved here One is that we have to disclose the maximum out of pocket expenses that you could possibly be charged That is what my company did We can always adjust these amounts down when the actual repair is made, but we are not allowed to adjust up That is why the maximum amount always has to be given The refrigerant used would have been the refrigerant paid for at the time of the repairMy tech determined that your filter was clogged or restricted causing the compressor to overheat and shut down on overload This issue would have looked like a bad compressor also if someone did take a quick ten minute look at it When the compressor was replaced, it is standard procedure to also change the drier With that being said, I am unable to say one way or the other which diagnosis was incorrect But to elaborate, If we had replaced the drier, and then determined the compressor was bad, there would have been no additional charges to youI do apologize for the misunderstanding, but am also glad that you are cooling now
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although I believe that the communication could have been better I don't believe the issue was the really a part issue, the technician fail to ensure the unit was cooling before leaving once he replaced the part After the wait for several days for someone else to come out, then we find out the real issue and the work was completed satisfactory Regards, [redacted] ***
Mrs ***.Total Air Care understands how frustrating it can be without air conditioning in Florida during the summertime Unfortunately the delay was not under our control We arrived at your home on 6/25/ We were dispatched to your residence by your home warranty company We collected the service fee per your agreement with your home warranty company The fee is due at arrival, before any work is done, as defined in the contract Our technician diagnosed a bad variable speed blower motor and module The blower motor and module was ordered the next morning through the manufacturer Your unit is under a manufacture parts warranty The manufacture did not have the exact motor and module in stock in Jacksonville The manufacturer placed one one order They dictated which motor had to ordered to honor the warranty We followed up with the manufacturer several times inquiring as to the status We placed an inquiry on the morning of July 7th at 7:am The motor still had not arrived yet The manufacture tracked the order, they confirmed it should arrive that day Later that day we confirmed its arrival and scheduled the return visit to your home for July 9th Our technician arrived on July 9th, he removed your blower motor and module in order to process the warranty on your unit The manufacturer requested the original motor and module This was a manufacturer warranty parts exchange The old parts were needed for the manufacturer to release the new parts The technician returned and installed the new parts.Total Air Care did not delay service You parts were not sitting in a local warehouse the entire time I hope you enjoy the rest of the summer in a cool home.Respectfully, [redacted] * [redacted] * [redacted] * [redacted] *** [redacted] ** ***
I understand your concern No electrical modification are covered under your home warranty company policy We do not know what unit your home warranty company is providing for replacement When we disclose all costs to you upfront before even scheduling you, we quoted a $ flat rate for all electrical modifications This covered all electrical modifications needed, cords, whips, plugs, or breakers We modified your unit as needed at arrival You could have easily not agreed before scheduling, when the technician called when he was dispatched, or when he arrived At any point in time you had the option to not agree, take a cash out option from your warranty company and hire your own company After a job is completed it not the correct time to try to renegotiate a flat rate charge already agreed upon before the work even started
I can empathize with anyone's air conditioners malfunctioning in the summertime We arrived at your home cleared your drain line We made a return visit to clean your coils I understand there still may have been another issue that your warranty company sent another company to repair after TACThe second company did not charge a service fee to you as this was a continuation through your warranty company This service fee is part of your contract with your warranty company It has to be collected as per your warranty company's policy If you desire a refund for this service fee I do suggest that you contact your warranty company They have the ability to refund the service fee per the warranty policy between you and themI apologize for any inconvenience this may cause
Mr [redacted] I want to apologize for the confusion involved in your experience We were contracted through your home warranty company to provide service to your home Per your home warranty company's policy with your we are to collect the service fee due at arrival of home before any work is performed This is not our policy, but your home warranty's policy We have been informed that they send cards to all home owners when the policies are issued informing them of these issues.Our technician was trying to inform you that wall units/window units are not covered under your home warranty policy Our office has also called and confirmed this with them also We will hold re-training with our technicians involving the way they communicate this information with our home owners.Very respectfully, [redacted]
Ms***, While dealing with any insurance claim you have to be prepared for some delays Nothing works as fast as work with a retail service company There are certain procedures, per our agreement with your warranty company, that have to be followed Then throw in the fact that your unit itself was under a manufacturer's parts warranty also This made further delays with your service waiting on OEM warranty parts from the manufacturer We could not use aftermarket parts and maintain the warranty status through your manufacture I am glad to see that your a/c unit is cooling again and wish you a very cool summer
Mr [redacted] , We make every attempt to repair units as quickly as possible All repairs are made under an agreement with your warranty company All repairs are made under their guidelines There are certain sacrifices that every consumer makes when purchasing any type of insurance One of these is time Procedures and protocol must be followed when filing and repairing any type of claim This slows repairs down at times Just like it would on an automobile insurance claim Everything is faster when you just google the closest A/C company and get a repair made But you are also spend Hundreds if not thousands of dollars more This is ultimately what you purchases your home warranty for As far as the reviews on-line Everyone has to keep in mind that you get what you pay for These home warranty contracts do not include everything They do not promise service within an hour We adhere and provide service according to the contracts they have Most of these complaint are because the consumers do not agreed with or understand the contracts they have They have to be angry with someone, so it is taken out on TAC, the only entity not involved in the contract
Complaint: [redacted] I am rejecting this response because: I did not “decline repairs” on 1/No repairs were offeredThe technician replaced a part and then took out the replaced part and put the old part back in because he didn’t believe that would fix the problem He gave a few different reasons that the unit could have stopped working but never gave a definite answer as he was unsure of why it stoppedHe said that he would need to work up an estimate for the cost to fix the unit vsthe cost to replace and we never received either estimateI understand that the fee was for diagnostic work, but the prognosis was that the unit didn’t work and were not given a reason it didn’t work or a solution to fix itWe knew the unit didn’t work, that’s why we called youThere were calls placed by my [redacted] on 1/ and then another on 1/following up on the estimates that were promised to usWe never received those estimatesThere was no complaint when the $was paid as there was an understanding that we would receive a quote based on the time the technician spent at my houseAgain, we never received a reason the unit was not working, an estimate on the parts and labor to fix it or an estimate to replace the unit Yes, my [redacted] did call at 8:on the morning of 1/21, days after the technician came to diagnose the problem, asking for a refund We were without heat for over a week so we went with another companyDue to these facts, I will ask again for a refund of $ Regards, [redacted] ***
The ncc's were for work performed under your contract with your home warranty The electrical fee that was not covered from your warranty company was charged for breaker and electrical whips We we discovered that the electrical was more intensive then just a breaker, we refunded your money We also contacted your warranty company to get an electrician out We explained to them that it was more intensive then a simple breaker change because other circuits were tied in We recommended to your warranty company that because of this issue it should be covered
In your original complaint you has asked for a refund or for the previously paid money to be credited towards your future work I agreed with you at that time to credit the money paid towards future work After this we made several phone calls to discuss the ncc's and the future work On 8/we received a phone call from you stating that you were not going forward with the work My accounting dept has called and left messages three times to verify the information of file and the exact name to issue the refund to.A check will be issued and mailed to the name and address on this complaint I again apologize for the inconvenience we may have caused you
It is a very uncomfortable situation being without air conditioning in Florida We try to get as many customers cooling as quickly as possible Because of this reason we required that all customers answer the phone to confirm they are home during their appointment time In your case we have numbers for the property manager, the owner, and the renter listed During the original appointment time we were told that "the storm knocked power out to the home" This was done during our call-out call to inform the home owner we were on the way Looking back now, there could have been some confusion as to what property we were taking about and we were told some misinformation When we arrived at your next appointment, we found and repaired the refrigerant system Respectfully, [redacted] PresidentTotal Air Care, inc
Complaint: [redacted] I am rejecting this response because: credit card has still not been credited the money that you took for an expedited appointment My issue.is not refarding the home warranty program but with your customer service You took my money for a service that was not provided Then you stated that someone would be out that day and you would refund my money Then when nobody showed again you stated that you cancelled the visit without notifying me Then when I asked to speak to management I was repeatedly put on hold and given excuses as to why they couldnt speak to me Finally your rep gave in and acknowledged that management was available but refused to speak with me Completely unacceptable after failing to fix the problem on two attemts in two weeks and on call ignoring my calls the night you all failed to show Give me my money back, look at your reviews online, accept your shortcomings, and fix them Regards, [redacted]