TAC sent a tech to my house to do a tune up on my central AC. I was told they would assess any problems and give me an estimate. Now keep in mind both my units were working. I just wanted a precautionary assessment.
The tech told my wife that he looked at both units and the upstairs unit needed 3000$ worth of work. He told her the downstairs needed 2000$ to fix. He pulled the entire system apart and left all the fins and filters laying in my attic and basement. My wife called me and I asked him to explain what I needed. He went on about my unit was frozen and I needed a new drop line. I told him no it's ok just tune it up. He said ok and charged me 329$
I have cameras outside my house so I saw the tech go to the outside unit and pull the cover. He left it off and went to the van. He sat in the van for an hour and a half. He then told my wife he was done.
When I got home the AC upstairs was not working. I called TAC and asked what they did. They said I refused the 5000$ repairs. I said I know but I agreed to a tuneup . I said the tech left both units completely apart. They told me yes they don't do any work unless I agree. I said but I agreed to two tune ups. They said the tune up is just an assessment. I asked why they charged me 329$. They said for advise .
By now I knew they were a scam company. I cancelled the check and called someone else.
The new AC tech told me TAC sabotaged my unit. They left the safety cap off my freon line causing the unit to freeze and shut down. The new tech put it back on and it worked perfectly.
TAC is a ripoff and a scam company. BEWARE!!! They will physically break your unit and then try to charge you to fix!!!!! Do not even let them on to look!! I am a family man middle class just looking to get my AC looked at. TAC came and took advantage of my good nature. They are terrible terrible people and hopefully I can help stop them from scamming anyone else!!!!!!!!!!
We received a no heat call from [redacted] on January [redacted] 2016 at 2:32 pm at that time we scheduled for a tech to come out the next day at 9:00 am. We explained to every customer how we work as a company, it goes as follows:Okay let me explain how we do business. We are an...
upfront pricing company.That means we let you know how much our work will be before we start, including coming out to you home to access the situation. Our Trip Fee is: $129.99 Regular plus tax. This will get you a qualified tech to your house to access the situation and he will give you options to correct it for you. No work will be done unless you approve the work.If you decide to have the work done with our company. Great! Then the Trip Fee is waived. If you decide not to have our company do the work. That will be fine as well. The Trip Fee will still be due.As you can see we are up front with our customers to make sure there is no question with how we work. I attached a sound file of the actual phone call with the customer before we came out to her home, copies of the work that was offered to the customer, and what work that was approved and what work was rejected. You can see that the customer:Approved the work.Accepted the work was working properly when we left.We also indicated that the thermostat needed to be replace due to it working intermittently and may cause them to not have heat if they did not do the work and they decided not to do the work.We also informed the customer that their system is in poor shape and needs to have maintenance performed to the systems. We offered a maintenance program to preform service to their system, they declined on that as well.The customer asked about the using the $40.00 coupon that they saw online, we explained we needed a copy of the coupon in order to use it. The customer did not have it, but we had her send it to the office via email, we honored it even though she did not print it out and give it to us. I know that I can’t use a coupon somewhere unless we have the coupon at the time of purchase.[redacted] called 2 days after we made the repair to her boiler stating the air was not blowing, we explain to [redacted] that there would be a trip charge for us to come out to see what was wrong and if it would be under warranty. We clearly explained to [redacted] that if our repair was the cause of her heating issue we would repair it under warranty and the trip charge would not be charged to her. But she did not want to understand about how we go about doing business. There were recommended repairs we told [redacted] to make and she decided not to make all of the repairs we suggested, there is a very high chance the thermostat that had intermitting problems was the cause of her no heat condition.[redacted] changed her mind after we made the repair she approved and her heat was fixed. At this time, she looked up the price of a similar part cost online. That part did not include the all of the items it takes to make the repair. 1. We had to come to the house.2. We had to figure out why the heat was not working.3. Then we had to safely depressurize the heating system.4. We had to disconnect the electricity to the Circulator pump that had failed.5. We had to remove the failed circulator pump.6. We made sure the flanges where in good condition.7. We installed a new Circulator pump with Internal Flow Check (IFC) this is a upgraded Circulator pump then what the [redacted] had before.8. We Replaced the gaskets to the Circulator pump to insure water was not to leak.9. We refilled the boiler with water and pressurized as needed.10. We purged air from both the first floor heating loop as well as the second floor system.11. We observed the system operation and ensured the it was working properly.I strongly believe the repair we made was done correctly and is still working fine, because if our part had failed I would have heard it from [redacted].EddieEdward B[redacted] Jr.[redacted]
[redacted]
[redacted]
[redacted]###-###-####v###-###-####f[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'd like to find out the guideline of pricing for a project like this. I have contacted several other companies to get a quote for a job replacing the parts, none of them exceed $350. When a company overcharges you under such emergency situation, it is a rip off. When I contacted him later on in the afternoon on the same day, he asked me how much discount I am looking for and asked me to promise that if he did offer the discount I asked for (which was only down to $150), I shall not go to the media, I shall not report to anyone and the warranty will only be 30 days. So he knew he overcharge customer, otherwise he would not even consider the option of reducing $150. We had no choice but to agree on the job because I have a 95 year old man in the house who is freezing and even nothing is done, I need to pay a trip fee, but I never imagined that someone can overcharge this much. I am here to figure out what a reasonable repair fee is and let other people know this company and learn the lesson.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
TAC sent a tech to my house to do a tune up on my central AC. I was told they would assess any problems and give me an estimate. Now keep in mind both my units were working. I just wanted a precautionary assessment.
The tech told my wife that he looked at both units and the upstairs unit needed 3000$ worth of work. He told her the downstairs needed 2000$ to fix. He pulled the entire system apart and left all the fins and filters laying in my attic and basement. My wife called me and I asked him to explain what I needed. He went on about my unit was frozen and I needed a new drop line. I told him no it's ok just tune it up. He said ok and charged me 329$
I have cameras outside my house so I saw the tech go to the outside unit and pull the cover. He left it off and went to the van. He sat in the van for an hour and a half. He then told my wife he was done.
When I got home the AC upstairs was not working. I called TAC and asked what they did. They said I refused the 5000$ repairs. I said I know but I agreed to a tuneup . I said the tech left both units completely apart. They told me yes they don't do any work unless I agree. I said but I agreed to two tune ups. They said the tune up is just an assessment. I asked why they charged me 329$. They said for advise .
By now I knew they were a scam company. I cancelled the check and called someone else.
The new AC tech told me TAC sabotaged my unit. They left the safety cap off my freon line causing the unit to freeze and shut down. The new tech put it back on and it worked perfectly.
TAC is a ripoff and a scam company. BEWARE!!! They will physically break your unit and then try to charge you to fix!!!!! Do not even let them on to look!! I am a family man middle class just looking to get my AC looked at. TAC came and took advantage of my good nature. They are terrible terrible people and hopefully I can help stop them from scamming anyone else!!!!!!!!!!
We received a no heat call from [redacted] on January [redacted] 2016 at 2:32 pm at that time we scheduled for a tech to come out the next day at 9:00 am. We explained to every customer how we work as a company, it goes as follows:Okay let me explain how we do business. We are an...
upfront pricing company.That means we let you know how much our work will be before we start, including coming out to you home to access the situation. Our Trip Fee is: $129.99 Regular plus tax. This will get you a qualified tech to your house to access the situation and he will give you options to correct it for you. No work will be done unless you approve the work.If you decide to have the work done with our company. Great! Then the Trip Fee is waived. If you decide not to have our company do the work. That will be fine as well. The Trip Fee will still be due.As you can see we are up front with our customers to make sure there is no question with how we work. I attached a sound file of the actual phone call with the customer before we came out to her home, copies of the work that was offered to the customer, and what work that was approved and what work was rejected. You can see that the customer:Approved the work.Accepted the work was working properly when we left.We also indicated that the thermostat needed to be replace due to it working intermittently and may cause them to not have heat if they did not do the work and they decided not to do the work.We also informed the customer that their system is in poor shape and needs to have maintenance performed to the systems. We offered a maintenance program to preform service to their system, they declined on that as well.The customer asked about the using the $40.00 coupon that they saw online, we explained we needed a copy of the coupon in order to use it. The customer did not have it, but we had her send it to the office via email, we honored it even though she did not print it out and give it to us. I know that I can’t use a coupon somewhere unless we have the coupon at the time of purchase.[redacted] called 2 days after we made the repair to her boiler stating the air was not blowing, we explain to [redacted] that there would be a trip charge for us to come out to see what was wrong and if it would be under warranty. We clearly explained to [redacted] that if our repair was the cause of her heating issue we would repair it under warranty and the trip charge would not be charged to her. But she did not want to understand about how we go about doing business. There were recommended repairs we told [redacted] to make and she decided not to make all of the repairs we suggested, there is a very high chance the thermostat that had intermitting problems was the cause of her no heat condition.[redacted] changed her mind after we made the repair she approved and her heat was fixed. At this time, she looked up the price of a similar part cost online. That part did not include the all of the items it takes to make the repair. 1. We had to come to the house.2. We had to figure out why the heat was not working.3. Then we had to safely depressurize the heating system.4. We had to disconnect the electricity to the Circulator pump that had failed.5. We had to remove the failed circulator pump.6. We made sure the flanges where in good condition.7. We installed a new Circulator pump with Internal Flow Check (IFC) this is a upgraded Circulator pump then what the [redacted] had before.8. We Replaced the gaskets to the Circulator pump to insure water was not to leak.9. We refilled the boiler with water and pressurized as needed.10. We purged air from both the first floor heating loop as well as the second floor system.11. We observed the system operation and ensured the it was working properly.I strongly believe the repair we made was done correctly and is still working fine, because if our part had failed I would have heard it from [redacted].EddieEdward B[redacted] Jr.[redacted]
[redacted]
[redacted]
[redacted]###-###-####v###-###-####f[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'd like to find out the guideline of pricing for a project like this. I have contacted several other companies to get a quote for a job replacing the parts, none of them exceed $350. When a company overcharges you under such emergency situation, it is a rip off. When I contacted him later on in the afternoon on the same day, he asked me how much discount I am looking for and asked me to promise that if he did offer the discount I asked for (which was only down to $150), I shall not go to the media, I shall not report to anyone and the warranty will only be 30 days. So he knew he overcharge customer, otherwise he would not even consider the option of reducing $150. We had no choice but to agree on the job because I have a 95 year old man in the house who is freezing and even nothing is done, I need to pay a trip fee, but I never imagined that someone can overcharge this much. I am here to figure out what a reasonable repair fee is and let other people know this company and learn the lesson.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]