Total Beauty Experience

Company states: We gave her money back and apologized for what happenedWe even gave her a store creditIt is unfortunate that she went and left reviews and filed complaints before even coming to us to resolve which we still did and moreWe don't think it is fair to leave negative comments about
us when we did everything to resolve the complaint and above that

I am rejecting this response because: Dear Total Beauty Experience, what you are failing to recognize is that I did go to you first, I filed this complaint Saturday morning after I warned your manager who absolutely refused to give me my money back. You chose to respond after this complaint was filed with the Revdex.com. Furthermore, I updated my review twice, I will not remove it. As a conscientious consumer it is my responsibility to alert fellow consumers to businesses that fail to meet their responsibilities so that other consumers can avoid the problems I had at your store. I wouldn't be doing my due diligence if I removed my faithful and factual review of what occurred and your response. The honest truth is, is that I went to your store Saturday morning for my refund and was refused due to your store policy. I left your store and filed a complaint. You had a change of heart late Saturday afternoon (nearly 5 o'clock if I recall correctly). At this time, I will not remove my review. I appreciate that you respected me enough to refund my money, and I will respect other consumers to make informed decisions and therefore will not be removing my review.

Review: I went into the store on Friday, July 31 to pick out a mask for my face. Upon getting home that evening just a short while later I discovered that this product was six months past it's best if used by date. I returned to the store on Saturday, August 1 to return the item and request my money back. The cashiers both agreed the item was sold six months past it's due date. A refund on my money was absolutely refused stating that the policy for 21 years has been no money back only store credit.Desired Settlement: I would like my money back. I cannot see myself shopping at a store that sells items past their due date. I believe consumers have a right and responsibility to spend their hard-earned dollars where they deem appropriate. I feel that this stores policy violates that right and forces consumers to spend money at their store even after being wronged. By giving me a store credit at a store that I will never shop at again guarantees that they just get to keep my money.

Business

Response:

Company states: We gave her money back and apologized for what happened. We even gave her a store credit. It is unfortunate that she went and left reviews and filed complaints before even coming to us to resolve which we still did and more. We don't think it is fair to leave negative comments about us when we did everything to resolve the complaint and above that.

Consumer

Response:

I am rejecting this response because: Dear Total Beauty Experience, what you are failing to recognize is that I did go to you first, I filed this complaint Saturday morning after I warned your manager who absolutely refused to give me my money back. You chose to respond after this complaint was filed with the Revdex.com. Furthermore, I updated my review twice, I will not remove it. As a conscientious consumer it is my responsibility to alert fellow consumers to businesses that fail to meet their responsibilities so that other consumers can avoid the problems I had at your store. I wouldn't be doing my due diligence if I removed my faithful and factual review of what occurred and your response. The honest truth is, is that I went to your store Saturday morning for my refund and was refused due to your store policy. I left your store and filed a complaint. You had a change of heart late Saturday afternoon (nearly 5 o'clock if I recall correctly). At this time, I will not remove my review. I appreciate that you respected me enough to refund my money, and I will respect other consumers to make informed decisions and therefore will not be removing my review.