Total Body Care

I am writing about ID# I for Total Body CareThe customer purchased a health and beauty item from us on 8-9-the item was delivered on 8-12-The customer contacted us on 8-27-Just saying the unit does not workWe asked some questions and the customer did answer in an email
which we have that the unit is working but she just does not like itThat is considered buyers remorseThe customer also failed to tell you that this type of item cannot be resold as it is a health and safety risk involved if it was used by different people and could possibly pass a diseaseWe clearly state in our return policy that we cannot accept returns on this type of item unless it is new and unused and we even state we cannot accept returns for buyers remorseGiven the fact she already had the unit for weeks before even contacting us about a possible problemWe decided to offer her a possible returnWe did explain that we would have to receive the unit and have it postmarked by 8-31-As we did not want her to continue to use the item and wait another couple of weeks to send the unit backIf we had not of given a date then the customer would think they could return an item at anytimeWe specifically told the customer we have to receive the unit to make sure it is the unit that we sold her and to ensure we got the unit and allaccessories and packaging back as wellWe cannot issue a refund for something and possibly never get the item back or not receive everything backSo yes we must make sure we have everything back before we could possibly proceed with a refundSo no we cannot guarantee a refund as we may not get everything back or receive a damaged unitThat is why we must receive the unit and all contents before we can proceedThis was also explained to the customerSo we went out of our way to try and help this customer and even accept a return on something were not even supposed to accept backAnd yes we told her we do have a restocking feeAs there are costs involved to get items sent out to customersSo for us to accept a return and not charge any restocking fee when there is nothing wrong with the unit is not fair to our companyWe should not loose money because a customer has buyers remorse and wants to return an item weeks laterNot to mention the customer never told you that this type of item is not returnableAnd our return policy is listed online and she could have contacted our company prior to purchasing if she had any questions about returns.At this point we cannot accept a return as now the customer has had the unit even longerWe cannot allow the customer to use the unit for all of this time and then allow her to return an item because she is done trying the unit outThanks Total Body Care