We do not have a generic phone number, our phone number of 844-935-rings simultaneously at both our Madison and Brookfield offices to provide the opportunity for an employee at either location to answer the callWe do not have a “middle man” to answer our phonesIf an employee is not available to answer (can be with a client or on another line) customers can leave a voice message to which we will respond the same day.Regarding: they cancelled my appointment/they don’t call backUnfortunately, we had an employee leave at the beginning of June*** had an appointment scheduled with that employee on June that then needed to be rescheduledOur office manager called on May 30th and left a voice message informing [redacted] of thisShe also texted him on May 31st (Text as follows: Hi ***, it's Val @ Total Body LaserWe need to reschedule your appt for tomorrow, Thursday June @ 3:Can you please call the office @ 844-935-Thank you! ), as he did not return the original phone callHe did not respond to the textAaron in our Madison office also called [redacted] and left a message on May 31stStill no replyWe called one more time on June 7, leaving a voice messageWe made attempts to contact [redacted] to reschedule his appointment.Our appointment confirmations go out via email and textBoth include the option for the client to confirm the appointment, but this is not a mandatory step for keeping the appointment Our cancellation policy requires our clients to provide 24-hour notice to cancel or move an appointment or they may be charged a no-show feeThis policy would have no bearings on the situation we had with ***’s appointment as we were the ones rescheduling.Regarding: claim to do great work/charge for minutes work/zero resultsComplete tattoo removal takes – months, with treatments spaced out weeks to allow proper healing and to allow the treatment to take full effectWe would never tell a client to expect results from just one tattoo removal treatmentIt can take a few treatments to visually discern the amount of ink that has moved outWe use a Picosure laser which is the gold standard in tattoo removal lasers, so yes we do great work and have many, many happy clientsAll of this is explained in the consultation appointment prior to treatmentTattoo removal is not cheap because the laser is extremely expensiveOur treatment prices start at $and can range up to $1,000, so a $session is quite commonAnd yes, the process for treatment is very fast, only taking minutes as the laser is passed over the tattoo.Regarding: They booked me for another sessionWe only would have booked [redacted] at his requestAs mentioned, tattoo removal takes multiple sessions so it is routine and for a client to request another appointment upon being treated.We are unable to offer a refund for the service we provided as there was nothing wrong with the serviceWe would appreciate the opportunity to continue to assist [redacted] in fully removing his tattoo Our owner would be happy to meet with [redacted] in person to further discussWe have many happy clients who have completed treatment successfully and we are confident we can do the same for him.Thank you, [redacted] Total Body Laser Skin Care (844) WE-LASER / (844) 935-Madison: Schroeder Court #120, Madison WI 53711Milwaukee: WBluemound Rd, Suite Brookfield, WI www.totalbodylaserskincare.com
We do not have a generic phone number, our phone number of 844-935-2737 rings simultaneously at both our Madison and Brookfield offices to provide the opportunity for an employee at either location to answer the call. We do not have a “middle man” to answer our phones. If an employee is not...
available to answer (can be with a client or on another line) customers can leave a voice message to which we will respond the same day.Regarding: they cancelled my appointment/they don’t call backUnfortunately, we had an employee leave at the beginning of June. [redacted] had an appointment scheduled with that employee on June 1 that then needed to be rescheduled. Our office manager called on May 30th and left a voice message informing [redacted] of this. She also texted him on May 31st (Text as follows: Hi [redacted], it's Val @ Total Body Laser. We need to reschedule your appt for tomorrow, Thursday June 1 @ 3:30. Can you please call the office @ 844-935-2737. Thank you! ), as he did not return the original phone call. He did not respond to the text. Aaron in our Madison office also called [redacted] and left a message on May 31st. Still no reply. We called one more time on June 7, leaving a voice message. We made 4 attempts to contact [redacted] to reschedule his appointment.Our appointment confirmations go out via email and text. Both include the option for the client to confirm the appointment, but this is not a mandatory step for keeping the appointment. Our cancellation policy requires our clients to provide 24-hour notice to cancel or move an appointment or they may be charged a no-show fee. This policy would have no bearings on the situation we had with [redacted]’s appointment as we were the ones rescheduling.Regarding: claim to do great work/charge 300 for 10 minutes work/zero resultsComplete tattoo removal takes 12 – 18 months, with treatments spaced out 8 weeks to allow proper healing and to allow the treatment to take full effect. We would never tell a client to expect results from just one tattoo removal treatment. It can take a few treatments to visually discern the amount of ink that has moved out. We use a Picosure laser which is the gold standard in tattoo removal lasers, so yes we do great work and have many, many happy clients. All of this is explained in the consultation appointment prior to treatment. Tattoo removal is not cheap because the laser is extremely expensive. Our treatment prices start at $200 and can range up to $1,000, so a $300 session is quite common. And yes, the process for treatment is very fast, only taking minutes as the laser is passed over the tattoo.Regarding: They booked me for another sessionWe only would have booked [redacted] at his request. As mentioned, tattoo removal takes multiple sessions so it is routine and normal for a client to request another appointment upon being treated.We are unable to offer a refund for the service we provided as there was nothing wrong with the service. We would appreciate the opportunity to continue to assist [redacted] in fully removing his tattoo. Our owner would be happy to meet with [redacted] in person to further discuss. We have many happy clients who have completed treatment successfully and we are confident we can do the same for him.Thank you,[redacted] Total Body Laser Skin Care (844) WE-LASER / (844) 935-2737 Madison: 26 Schroeder Court #120, Madison WI 53711Milwaukee: 15850 W. Bluemound Rd, Suite 11 Brookfield, WI 53005 www.totalbodylaserskincare.com
We do not have a generic phone number, our phone number of 844-935-rings simultaneously at both our Madison and Brookfield offices to provide the opportunity for an employee at either location to answer the callWe do not have a “middle man” to answer our phonesIf an employee is not available to answer (can be with a client or on another line) customers can leave a voice message to which we will respond the same day.Regarding: they cancelled my appointment/they don’t call backUnfortunately, we had an employee leave at the beginning of June*** had an appointment scheduled with that employee on June that then needed to be rescheduledOur office manager called on May 30th and left a voice message informing [redacted] of thisShe also texted him on May 31st (Text as follows: Hi ***, it's Val @ Total Body LaserWe need to reschedule your appt for tomorrow, Thursday June @ 3:Can you please call the office @ 844-935-Thank you! ), as he did not return the original phone callHe did not respond to the textAaron in our Madison office also called [redacted] and left a message on May 31stStill no replyWe called one more time on June 7, leaving a voice messageWe made attempts to contact [redacted] to reschedule his appointment.Our appointment confirmations go out via email and textBoth include the option for the client to confirm the appointment, but this is not a mandatory step for keeping the appointment Our cancellation policy requires our clients to provide 24-hour notice to cancel or move an appointment or they may be charged a no-show feeThis policy would have no bearings on the situation we had with ***’s appointment as we were the ones rescheduling.Regarding: claim to do great work/charge for minutes work/zero resultsComplete tattoo removal takes – months, with treatments spaced out weeks to allow proper healing and to allow the treatment to take full effectWe would never tell a client to expect results from just one tattoo removal treatmentIt can take a few treatments to visually discern the amount of ink that has moved outWe use a Picosure laser which is the gold standard in tattoo removal lasers, so yes we do great work and have many, many happy clientsAll of this is explained in the consultation appointment prior to treatmentTattoo removal is not cheap because the laser is extremely expensiveOur treatment prices start at $and can range up to $1,000, so a $session is quite commonAnd yes, the process for treatment is very fast, only taking minutes as the laser is passed over the tattoo.Regarding: They booked me for another sessionWe only would have booked [redacted] at his requestAs mentioned, tattoo removal takes multiple sessions so it is routine and for a client to request another appointment upon being treated.We are unable to offer a refund for the service we provided as there was nothing wrong with the serviceWe would appreciate the opportunity to continue to assist [redacted] in fully removing his tattoo Our owner would be happy to meet with [redacted] in person to further discussWe have many happy clients who have completed treatment successfully and we are confident we can do the same for him.Thank you, [redacted] Total Body Laser Skin Care (844) WE-LASER / (844) 935-Madison: Schroeder Court #120, Madison WI 53711Milwaukee: WBluemound Rd, Suite Brookfield, WI www.totalbodylaserskincare.com
We do not have a generic phone number, our phone number of 844-935-2737 rings simultaneously at both our Madison and Brookfield offices to provide the opportunity for an employee at either location to answer the call. We do not have a “middle man” to answer our phones. If an employee is not...
available to answer (can be with a client or on another line) customers can leave a voice message to which we will respond the same day.Regarding: they cancelled my appointment/they don’t call backUnfortunately, we had an employee leave at the beginning of June. [redacted] had an appointment scheduled with that employee on June 1 that then needed to be rescheduled. Our office manager called on May 30th and left a voice message informing [redacted] of this. She also texted him on May 31st (Text as follows: Hi [redacted], it's Val @ Total Body Laser. We need to reschedule your appt for tomorrow, Thursday June 1 @ 3:30. Can you please call the office @ 844-935-2737. Thank you! ), as he did not return the original phone call. He did not respond to the text. Aaron in our Madison office also called [redacted] and left a message on May 31st. Still no reply. We called one more time on June 7, leaving a voice message. We made 4 attempts to contact [redacted] to reschedule his appointment.Our appointment confirmations go out via email and text. Both include the option for the client to confirm the appointment, but this is not a mandatory step for keeping the appointment. Our cancellation policy requires our clients to provide 24-hour notice to cancel or move an appointment or they may be charged a no-show fee. This policy would have no bearings on the situation we had with [redacted]’s appointment as we were the ones rescheduling.Regarding: claim to do great work/charge 300 for 10 minutes work/zero resultsComplete tattoo removal takes 12 – 18 months, with treatments spaced out 8 weeks to allow proper healing and to allow the treatment to take full effect. We would never tell a client to expect results from just one tattoo removal treatment. It can take a few treatments to visually discern the amount of ink that has moved out. We use a Picosure laser which is the gold standard in tattoo removal lasers, so yes we do great work and have many, many happy clients. All of this is explained in the consultation appointment prior to treatment. Tattoo removal is not cheap because the laser is extremely expensive. Our treatment prices start at $200 and can range up to $1,000, so a $300 session is quite common. And yes, the process for treatment is very fast, only taking minutes as the laser is passed over the tattoo.Regarding: They booked me for another sessionWe only would have booked [redacted] at his request. As mentioned, tattoo removal takes multiple sessions so it is routine and normal for a client to request another appointment upon being treated.We are unable to offer a refund for the service we provided as there was nothing wrong with the service. We would appreciate the opportunity to continue to assist [redacted] in fully removing his tattoo. Our owner would be happy to meet with [redacted] in person to further discuss. We have many happy clients who have completed treatment successfully and we are confident we can do the same for him.Thank you,[redacted] Total Body Laser Skin Care (844) WE-LASER / (844) 935-2737 Madison: 26 Schroeder Court #120, Madison WI 53711Milwaukee: 15850 W. Bluemound Rd, Suite 11 Brookfield, WI 53005 www.totalbodylaserskincare.com